Duo Mobile works with Duo Security's two-factor authentication service to make
logins more secure. The application generates passcodes for login and can
receive push notifications for easy, one-tap authentication on your iPhone,
Listed below are our top recommendations on how to get in contact with Duo Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Duo Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Duo Security
Get Pricing Info for Duo Security
Losing money fast! Downloaded this program to put another layer of security on my cryptocurrency account (Coinbase) on my iPhone 6S. I do NOT use iCloud. It was working fine, then later I decided I didn’t want it, so I deleted it thinking it would also delete the two-way authentication. I could still log in to Coinbase for several about 6 months after, and even updated CoinBase from time to time - never having to put in a key from Duo Mobile (since I deleted the app anyway, I thought it wiped out two-way authentication). Suddenly, to my surprise, IT NOW REQUIRES A KEY FROM DUO MOBILE!!! So I re-downloaded this app thinking I’ll just simply redo two-way authentication I get from this app. NOPE!! Now I HAVE NO IDEA HOW TO RECOVER my Coinbase app, no help to Duo Mobile. LOSING THOUSANDS OF DOLLARS BECAUSE OF THIS APP!!!!
Daughter’s university recently implemented usage of Duo. If I need to log in to pay something, I have to wait for her to get the approval. The problem is, we are in different time zones. So she may be asleep when I need to access her account. It is extremely frustrating, and there should be a way to have two different devices authorized for approval. At times when we are together, there can be a lag when she gets the actual notification. As others have mentioned, if you don’t see the notification pop up you can easily miss it as it doesn’t stay on the screen. Please make an option for two devices...it would also be helpful for when you get a new phone and still have access to authentication on the second device.
I happily used Duo Mobile for years before I switched to a new phone without thinking to update my accounts. Had I known that at some point I could have started backing up my authenticator codes to iCloud, I would have done so. Now, I’m locked out of two of my most important accounts with no recourse. This could have been prevented with a simple pop up, text, or email to users notifying them about this feature. Even if your job requires you to use this software for your corporate login, stay far away for personal use. While your IT administrator can help you authenticate in, they shouldn’t have to do the extra legwork because of Duo Mobile’s failure to communicate with their users.
Leave a comment: