Fly Delta Reviews

Delta made an equipment change so my seat was down graded from economy plus to economy. I was wait listed for one of three available first class seats using my regional pass and Platium status awhile ago. My origami flight was booked lax to Westchester in economy plus, when my ticket was changed lax-jfk the agent apparently booked me in economy and did an automatic upgrade due to my status to economy plus. So Delta feels this down grade is ok! As my choice airlines and platinum member I thought there would be a possibility of just upgrading me from the waiting list to a first class seat which is available since the economy plus seats are full. Why spend 100,00+ on my Delta card if there is no consideration in maintaining my booked seat. I’m upset and disappointed in the change that was made due to your equipment change. When there are options to help out a customer maybe Delta revenue should not be it’s only priority. During COVID you did not want to refund my dollars on flight I was not able to take but offered credit which I’m still holding. I’m simply disappointed that now that I’m back flying my experience has been negative and disappointing.

Overall a decent app. The connection to wifi is a bit confusing and unintuitive. Feels like u accidentally find ur way every time depending on the plane and flight. Second, the contact us section is a. It if a disaster. One link leads u to text which creates undeliverable text. Crappy experience. Their mileage calculations are impossible to figure out. FlyDelta designers don’t know how to convey it so they describe things generally. The mileage wonks have created so many hidden levers to devalue ur ability to earn and spend. We’d to reduce the levers, complexities. And stop devaluing the members mileage. Last there should be an easy way to search for trips using dollars or miles from a airport with no specific destination but only based on price.

Opinion is / remains it’s cute and useful for quick use but for deep searches it is not robust. Corners have been cut for the sake of an MVP product but needs to improve if they want to people to really use it. Searches need to offer and locate best deals using miles or dollars from single destination. Search results need better and more information sortable. Improve and add ways to spend mikes that don’t feel simply like an accommodation add-on. Rental cars and hotels are prices horribly stop devaluing miles so quickly. The credit card spend to achieve loyalty is pretty stupendous. Seems Delta would want more in the loyalty programs as it means return customers.

My original flight 3/9 was canceled from JAX to RIC via LGA and Delta rescheduled me on another flight via JFK. Then my departure from JAX to JFK was delayed so much so that my arrival into RIC was being further pushed back. I was given the option to change my flight at no cost which I opted to do but I was not able to see what seats were available. I thought at some point I would be given the option to see available seats prior to finalizing the change but that never occurred. After accepting the change I found I didn’t have a seat assignment on the departure and I was assigned a middle seat (which I despise) on the connection. A passenger should be given the option to see what seats are available before making a change. I can assure you had I known prior to accepting the change that I would have to wait to be assigned a seat at the airport and that I would only have a middle seat on the connection I would not have changed from the rescheduled flight. Then to add insult to injury I used points to sit in Delta comfort from JAX to LGA because of the length of the flight. I no longer want to use points on either leg of the flights via ATL and I sincerely hope my points will be deposited back into my account. I had aisle seats (which I prefer) on both my original flights and I’m very disappointed I don’t have them on either flight tomorrow. I apologize for such a lengthy message; I didn’t expect to have to deal with flight changes that would disrupt my trip.

We have had our flights to and from our destination twice with one time changing airports on us. Since we used mileage, a free certificates and gift certificates 4months before our trip we call customer service to help us book. Our experience at that time was excellent. We were accompanied for all of our requests including booking our seats. Two months later our flight times were changed which resulted in loosing our assigned seats and not being able to add seats without paying extra for 2 people for a total of 6 flights. That said we were given the run around by CS that they could not do anything until we checked in. So come to find out we could not request any change in seats until we were at the gate. We are of retirement age and my husband is disabled so it is best for us to sit together.
The last change was not only the time change but airport change. After calling CS 5 times 2 days prior to our return to let them know the airport change was inappropriate I was told someone would get back to me multiple times however no one ever called me back. CS did say it was Deltas mistake and they would get back to us. No one got back to us however we received an email the morning of check in showing our original airport. Now we will have to try to again get seats together for our 2 legs of our return trip at the gate. The hassle and anxiety of our first trip since COVID-19 has not been enjoyable. Shame on you Delta!

I am extremely disappointed with Delta. In an effort to appease customers with a Delta canceled flight Delta packed my flight to 100% capacity. At what point do you decide that customers expecting you to honor your policy that you voluntarily set in place deserve to not receive the benefits of that policy?
Customer service is very poor. I called to speak with a representative and the message I received said I would speak with a representative in 58 minutes. Over 90 minutes and I am still on hold. I chose to stay on hold because the last time I chose for a representative to call me back in an allotted time I received a text 2 hours after the allotted time asking if I still needed assistance.
I attempted to use the text message option in the Delta app and I was repeatedly sent the same information that I already had access to on FlyDelta . Also when I attempted to book a flight with FlyDelta the price of the specific flight I chose tripled in the less than 1 minute it took to click the required responses. FlyDelta often has the message that it is offline or can’t process my request. In speaking with other members of my family they have had the same experience with FlyDelta not being able to process.
I have been a loyal customer to Delta since I began flying when my daughter’s family moved half way across the country. I would love to continue to use Delta. Please consider all the contents of this message.
Thank you.

After several lights changes since the time I originally booked, my international layover went from 1 hour and 45 minutes to only 40 minutes. A 45 minute layover for an international connection is not enough time, especially as I am flying with a family of five, this forced asked to switch flights. In doing so, I lost the upgraded seats I initially used points for. This would not have been a big deal, but it is highly disappointing that delta would not reimburse you for the points lost due to a change on their end. This policy really needs changed.

In addition, the four hour plus waiting to talk to a representative force me to try to utilize the chat function. Even though I know I was able to speak to somebody relatively quickly, I made it all the way to having new flights but the person I was talking to left the chat. Waited a while and then the screen turned out causing me to start over. OK I thought, disappointing but just a fluke, but what do you know it happened again. The second time, I am mediately typed “representative“ and then we can immediately going through the process with a third agent. At least this time all the previous chat information was still up for her to review instead of starting back from scratch. The system need some bugs worked out, it’s also very hard to read on an iPhone.

I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. FlyDelta works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!

The latest update to the “today” tab is the opposite of an upgrade. It is now much more difficult to navigate. The ability to scroll through boarding pass segments has been great and very easy in prior versions. That has been replaced with several clicks needed for the same functionality that used to be a simple swipe. The boarding time and departure time do not show at the same time, instead it may show boarding time when you open FlyDelta the first time and departure time the next. Would be better if it could show both times. There also seems to be a bug in the version that causes the user to be logged out. Yesterday I was logged out while in line to drop my bag after opening FlyDelta , then again at security, again at the SkyClub, and again at boarding. What a pain to log back in each time (while wearing a mask). As a very loyal and frequent Delta customer, I want to love FlyDelta again. It has been great for quite some time now, but the early November 2021 update is a fail for me. Feels rushed and as if no customer feedback was requested. Hoping the upgrade is on the back end with functionality, but from the user standpoint this version needs some work. I’d love to give feedback from a user standpoint, please feel free to contact me.

One of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when FlyDelta has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting FlyDelta.

Today: After neither FlyDelta nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. FlyDelta made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted.

The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if FlyDelta let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in.

Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry.

Our flight was cancelled in advance but we were not notified. FlyDelta showed it “On-time” at several check ins on our trip from home to the airport. We left home at 12:40 and checked the flight status on the drive to parking, on the shuttle to the terminal, in the security line and after we got through security. At every instance FlyDelta was properly refreshed and re-loaded and we were told the flight was on time. It turns out the flight was cancelled at 12:47 shortly after we left home. Delta sent an email but did not send any in-app or text notifications. Their app also failed to show the cancellation at every stage. It’s sad that Delta is considered a good airline because it would be so simple to have their app display correct information. No compensation was offered and our flight was rebooked to today, which also got cancelled at the gate. Delta has so courtesy rebooked us on a one way flight to New York. Too bad our flight was to Tampa. Customer Service has been on hold for 3 hours. It started at 82 minutes and 3 hours later the hole is still 80 minutes. I wish I had some good feedback and know this happens to many others but a simple notification could have saved a lot of frustration. Fingers crossed we can go on our vacation and salvage the rest of the week after 2 days lost.

Absolutely horrible experience. Not with FlyDelta but with Delta as a whole. We flew from MSP to SEA and landed around noon with a connecting flight to Hawaii at 3:45pm. The flight kept getting delayed an hour at a time until around 8 they announced that we could start boarding. Everyone was on the plane and ready to go when around 9, the caption announced that due to weather, and an employee running over the fuel hose, that the flight was going to be cancelled… he told us that there was a booth that would be assisting everyone with finding hotels and rebooking flights. Well, we stood in line for over an hour when they announced that they were closing the help booth at 11pm. Mind you, half of the people on the flight were still in line and not offered any assistance in the slightest. We were just left on our own to find our own sleeping accommodations. They also announced that the help booth would reopen at 4am. The employees at the help desk didn’t show up until 4:15 and 4:20am, and it is currently 6am and we are barely half way through the line. This is absolutely ridiculous and after this horrible experience, I will never fly delta again if they do not make this right. I will post updates when we get through this madness..

Version 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using FlyDelta ? If not, they should be.

I've used FlyDelta for two trips at this point and want to like it, but I really struggled with it in moments that are simply inexcusable. On the first trip the feature that switches between flights/boarding passes was completely nonobvious to me. Eventually I stumbled onto the drop down menu (which was docked at the top of the boarding pass view), but it took awhile. On my second trip the boarding pass view presented me with a warning regarding a flight delay and I couldn't get the flight drop down menu to work at all. The boarding pass view defaulted to showing me my second flight's boarding pass rather than the first (???) and there was nothing I could do about it. I managed to get through security without a boarding pass and got a paper pass printed at the gate. Later I noticed the delay warning on the boarding pass screen actually had a tiny 'x' in the top corner which was nearly invisible. When I tapped it the flight delay warning went away and the flight drop down menu suddenly started working. Once again, it was completely nonobvious to me what the problem was. It's really disappointing to experience such trouble over tiny things that can be so easily avoided. Better design/testing is needed.

The new UI incorporates a lot more bright white screens. That is super jarring for any user running dark mode in iOS 13. Please allow for the UI to change dynamically between light and dark to match the system state.

FlyDelta should also take advantage of the new slide over/split screen functionality on the iPad. FlyDelta is currently to spread out and hard to use on the larger iPad Pros, but with slide one it would look just like the iPhone version! That would be so nice to have because then FlyDelta would be much more useful when having to have safari, calendar, email, etc. open at the same time.

Don’t get me wrong, I’m a very loyal Diamond Medallion and the Delta app is considerably better than other airlines - but as FlyDelta gets better and I use it more, these other features matter even more to me. Especially because the Delta website is considerably worse than FlyDelta when it comes to mobile interaction and information consumption.

I being the smart, responsible, fully self-aware individual I am pre-purchased flight insurance (I always will because I know me). However, the insane run around I’m receiving right now is out of this world. (Great thing I find runs relaxing.) It would be a great stride in your overall end user experience if insurance claims could be integrated into FlyDelta . Let’s be honest, with programming being where it is these days
this is completely possible. I’ve already designed the flow in my mind and would be happy to have a chat with you on how to roll this out or I can leave this as a gift to you to do with it what you will. For right now: 1) I’ve been given the wrong information by the third party (2) customer service phone attendant and only now after (3) several calls have been informed after I leveraged my temper to inspire the lazy attendant to get out of autopilot and double check her information (4) that the insurance company isn’t open until Monday. What is this? 1950? I don’t even need to speak to an agent if I have a car wreck and this is by far less dramatic well until I left my review but now this is officially a situation. Fix it in Jesus name!

On top of wait times being astronomical to ever speak to any representative and get any help, having made a change to our flight months in advance FlyDelta was confused/ whoever originally helped me change the flight messed things up. I showed up the day my flight was scheduled for (originally scheduled for the day prior - but rescheduled months in advanced for the day after - after they changed our flight time with no notice other than an email I spoke to a representative who got us on a flight for a different time. FlyDelta confirmed this change was made and consistently told me the change was made, upon arriving at the airport it was chaos in their check bag line while for 20 min they only had one woman checking bags and about 50 people waiting in line. I finally made my way to check my bag and was told my flight was the day prior, I asked the woman checking my bag multiple times to look at FlyDelta that my flight was no doubt scheduled for the current day and she continued to not acknowledge this and just told me I could purchase tickets for a new flight on the spot. 300$ later and I got to get on a flight that I had already paid for as she continued to refuse to acknowledge the FACT that my flight was scheduled on FlyDelta for the day I arrived. Bogus, malarkey - I am infuriated

Dear Delta Customer Service,

You really let me down today. I booked a flight using the Delta App and when I went to pay, it did not give me my flight confirmation details to confirm the flight was accurate. When I got the email confirmation, it was for the wrong day. When I went back to change the flight (I called your customer support line IMMEDIATELY), the customer service representative charged me an additional 11,000 points to change the flight - and it was just booked moments ago. The representative told me the price was higher based on demand. I was online at the same time, trying to see this mysterious cost increase as there were dozens of flights at the same exact cost! And the same flight he booked me on, there was NO additional costs associated with my flight. I basically got completely ripped off by FlyDelta and your customer support representative. To top it all off, I decided to use my points because my flight was last minute to attend and conduct my brothers memorial service.

In the future, I will fly Alaska Airlines. They treat their customers better. I’m so very disappointed in Delta. It’s a shame because Delta was always the beat airlines. Now, it feels more like American Airlines... and they are just horrible.

I’m sorry, but I have nowhere else to vent because customer service is unreachable with this airline that doesn’t care at all about their customers. I had a scheduled flight home from an airport, through delta, when the news comes in that there are multiple delays. Of course, delta refused to tell me what was going on, until beyond midnight when the flight was canceled. It was at this point that we were informed that the flight to the same area the night before was canceled, because of a issue with the lavatory, and it was not fixed by the time the rescheduled flight was scheduled, so they gave the other flight our plane, and attempted to fix the issue within the other plane. The fix they had in mind failed, and they knew hours before that the plane would never leave the ground. They waited until the doors were locked in the airport, circumventing the responsibility to book hotels. We were forced to sleep in the airport, which was truly miserable, and were able to fly a different airline the next day. I am now contacting them to receive a full refund, but it is nearly impossible to reach the department I need. There is no way in the world we will ever fly with this horrifying mess of an airline again.

My daughter and her 3 year old and 8 month old sons just flew Delta from HELENA MT to ATLANTA GA. Her flight left Helena and was was rerouted to IDAHO FALLS ID due to engine problems. No problem there- this happens. The problem was once there my daughter’s seats were given to another passenger- again this happens but her luggage, including her car seats were on the plane she was supposed to be on. I would have driven from MT to ID to pick them up but without car seats it was impossible. My daughter tried to tell two attendants she was supposed to be on that flight and they rudely told her she was wrong. Later they saw that she was in fact supposed to be on the flight that left without her. She was stranded in the airport with two little ones for HOURS before being bused, with rental car seats, to SALT LAKE CITY where she was put up in a hotel for a couple hours before her early flight to ATLANTA. Her reason for flying to ATLANTA was for her grandmother’s funeral which she missed and just barely made the graveside service. I will NEVER fly Delta again and will tell EVERYONE I known to do the same. This isn’t the first time we’ve had problems with Delta but this will surely be the last!! How in the world do you not check the log and why was her luggage and car seats on the flight without her. Sounds like a big security breech to me! Delta stinks!!!!

I had gotten on my flight to Ft Myers when I realized I left my laptop at security and I asked the attendant if she could call over to see if they could secure it. She says “oh no, you go get your laptop”. I was so surprised that she said they’d wAit but I felt stupid to leave my laptop after given this kind of response from staff. I ran to the gate and made great timing coming back to the gate in less than 7 minutes. I watched the gate close as I ran for my life to make that flight to Ft Myers to address a family emergency which is the reason for my flight. They had taken my bags off the plane and threw them aside with my stuff falling out of it. When I asked for help to the staff that said they would wait, they said “that was on you. You didn’t have to go”. Given the fact that I’m traveling for a family emergency and timing is if the essence I would have never gone had I not been encouraged to by staff. Well then I found out that they gave my seat to someone else. In what, 5 minutes? Heartbreaking experience and quite frankly customer abuse. I’ve never been treated worse in my life.

Heartbroken, shocked and stranded.

Sava Farah

In fairness, there are many things FlyDelta does right - however, the plethora of things that are broken and that have been for years now merits a strongly worded inditement. FlyDelta consistently crashes with airport WiFi. Delta blames this on the local airport’s WIfI- but for a Multi-year Diamond Medallion with multiple million miles who sees hundreds of airports each year - it can’t always be the airports wifi - sorry Delta, that Dog don’t hunt! Also, FlyDelta crashes consistently (usually while I’m in the TSA line). For me, it crashed 1/2 the time I tried to use it in the last year (I wrote it down each time it crashed). This is unacceptable! You can change the amount of information stored on each device vs what has to be downloaded (and which is the likely cause of these crashes). For example, once my boarding pass has been downloaded - why does it need to be redone loaded every time I log on?? A simple byte of info indicating a change vs no change could flag it and give me the option of downloading an updated boarding pass or not - this would prevent it from crashing at the most in-opportune time (at the TSA line). Yes - I can bypass by taking a screenshot or saving it to my wallet - but most of the time I am running. If I’ve already downloaded my boarding pass - don’t make me log on and connect to get it again! I know you can fix this. Please do!!

Until just a month ago, I was a loyal Premiere Gold United customer. I have to travel for work and it seemed the Delta schedules were better for me so I decided to give them a try. Delta has been great... but this isn’t a review about Delta, this is a review about the Delta app. Being used to United, I didn’t like FlyDelta at first. It took me a little time to get used to it, but I have to say that now that I’ve been using it for about a month, it’s great! I really enjoy it. It seems fast, allows me to quickly request cabin upgrades, searching and purchasing flights is incredible easy and well designed for a small phone screen. I really love it!

So why only 4 stars? There’s really only one reason. I have no idea how to track how I’m doing toward reaching status without having to do a lot of math and use third-party apps to calculate my MQM and MQD for the trips I book. This is the only place where the United app is better. On United, each trip tells me specifically how manyMQMs and MQDs I’ll accrue for that trip. It also has a tool that looks at all my booked trips and will tell me how I’m tracking toward elite status based on future trips. This is a killer feature. Please, please consider adding this to the Delta app. If you add this feature, I’ll happily change my rating to 5 stars.

My bag was never put on my first flight from JFK to MSP. When I arrived at Fargo Hector, my bag never arrived. Delta rep confirmed multiple times that my bag would be on the next flight to Fargo, and verified I had nothing else I had to do. The next day I returned to the airport to talk with another Delta rep because my app hadn’t said anything about my bag. The Rep said I should have filed a claim for the bag, and the Delta rep from the night before should have told me to do that.. he didn’t.
I was then told my bag would be on the next flight to Fargo. I received a notification that my bag was at the carousel at the Minneapolis airport at baggage claim.... why the hell would it be at baggage claim at MSP when I was in Fargo. I was on the phone with customer service for over an hour trying to figure out why my bag wasn’t registered correctly and why it wasn’t on its way to Fargo, again.. fast forward a couple hours - I got a notification from FlyDelta that my bag was getting on a flight and would arrive at 4:50. When I got there, the flight was delayed. I waited another 25 min, and then came to realize that my bag was not on that flight either. My app updated to say that my bag was going on another flight and wouldn’t arrive until 8:30 pm.. something always happens when I fly with Delta. Wouldn’t recommend flying with them, especially when their customer service can’t do anything about the issue.

I can’t say it enough times how much I enjoy flying Delta. I have had to fly a lot for work and Delta is Leaps and bounds above the other airlines. Where they stand out the most is customer service! I only wish that when there happens to be a cheaper flight on another airline that Delta could match that price so that I wouldn’t be forced to fly those other airlines. My company requires I choose the cheapest option. I can usually explain it ends up cheaper on Delta due to my free checked luggage but once in a while I still have to fly another airline when I would much rather fly Delta!

Keep up the good work Delta!

Also, if I could recognize and individual employee then Kerry in Billings, MT deserves some real recognition. It is very hard to leave home every week and she is the nicest, friendliest Gate agent. She is often times training new staff and is very patient with them. She really is top notch and her warm smile makes leaving home a little less painful. Thank you Kerry!

Is Delta so insecure about needing a review that I need to get a notification every 5 minutes until I do so? Ok well then here is the review... I am very unhappy about the pervasive self-serving attitude of Delta and many of its employees. This is especially true at ECP Florida beaches International Airport. My father died and my son and wife were unable to make the funeral service the next day in Minneapolis because Delta cancelled their flight due to “mechanical” problems. Do you think that there would be some empathy or compassion expressed by Delta representatives. When my wife tried to cancel the ticket because Delta said they had no way of getting there on time they said the only way they would refund the ticket would be if I provided a death certificate. Ok, they created the problem and then they want me to go through hoops so I can fulfill their bureaucratic requirement designed to hang onto those precious dollars. Greedy, cold, indifferent and uncaring. That is really messed up and shows how much Delta cares about you as a customer. Pathetic. My family did miss my Dad’s funeral... thanks for the great service and empathy Delta! Oh by the way the “bereavement” fares offered by Delta are actually higher priced than the daily fares offered by Expedia and others.

I travel a lot and I’m not loyal to any airline, money talks. With this in mind, I’ve traveled domestic and international with many airlines and have used, or attempted to use, all of their apps.

Interoperability with Delta website. If you purchased your tickets via website, good news! FlyDelta will interface seamlessly with website purchases. Not all airline apps do this.

Ease of use. Once logged in to FlyDelta , you have the option of staying logged in between sessions which is fantastic when you are traveling. This makes it easy to access your digital boarding pass. I made my first trip with just a carry on bag and an e-ticket by checking in on FlyDelta . This eliminated the trip to the kiosk or ticket counter. The entire time I was in the terminal, I kept thinking I was doing something wrong. I showed the e-ticket to security and the gate agent; that’s it!!

Updates. There were many reminders as appropriate. This include:
Check in 24 hrs prior
Gate information
Departure and arrival updates
Boarding advisories
Luggage advisories

FlyDelta has a lot of great features, some found in other airline apps, some not. Some of these features include:

Purchase tickets
Update personal information needed to fly and TSA
Flight tracking
Terminal maps with GPS location to navigate the terminal
Show boarding pass without logging into smartphone
Skymile data
...and more.

This is a must have app to fly in today’s electronic world.

I spent over 45 min on the phone while the representative helped me use miles to upgrade my flight to first class....I verbally confirmed with her numerous times that the amount of miles she quoted would upgrade myself and my co-traveler to first class for the flight to our destination as well as our return flight. Upon getting ready to check in I see our seats are in row 34....not quite first class. After waiting 2 hours for a call back to rectify this I was met with a “sorry, you should have checked on this”. The reps supervisor instructed the rep to let me know it was my fault, even through I had confirmed (again multiple times with the rep that did the upgrade a month ago). There were 3 open seats in first class at the time of this call and delta offered no help in this situation. For a customer that flys often forbvoth work and vacation they sure helped me make my next flight not be on delta.

I am so beyond upset and frustrated with Delta Airlines. I bought a round trip flight back to Oregon for thanksgiving, already paying over $300 to get home for the holidays. Unexpectedly, on Tuesday before Thanksgiving my uncle passed away. I took the first one way flight I could find to get home to my family. I was unaware that because I missed the first flight, my return flight was cancelled as well EVEN THOUGH I HAD ALREADY PAID FOR IT, i did not receive anything via email or phone stating that my flight home was cancelled. I spoke to 6 different people who had absolutely no empathy. Even after providing the funeral home information, one representative stated that my story had changed.. she stated that I mentioned in the first call that it was my father passed away, which I NEVER said (check the recording.) I was in tears trying to get on a flight that I HAD ALREADY PAID FOR and spoke with 6 horrible, rude representatives all lacking empathy. I will be sure to NEVER fly delta again after this horrible and emotionally draining experience and I will tell everyone I know, including my company with over 30,000 employees to never fly Delta again. I am absolutely horrified that this is the way you treat your customers.

Very inefficient when trying to change an existing reservation. There are 2 ‘go back’ arrows you press the wrong one, you have to start your whole. So if you click on the flight you potentially may change to, it will calculate the change fee and price difference, and new total. If you want to compare a price with a different Day, you have to start the search all over again. It just doesn’t make sense. People these day need to be able to make changes themselves and see their options. FlyDelta makes it very difficult to do that. Then if you call the phone center. They are even more useless. It seems their computers are really old, and their price quotes are always like $3000 more than the prices I found. Their computers automatically just pick the most expensive flight to quote to customers. Then if you tell them about the flight you found. It takes them like 30 minutes to be able to pull it up themselves. It is infuriating. I am happy that eventually Delta wants to phase out all of the customer service people and replace them with an AI program. So, I suppose it doesn’t make sense for them to update them computer programs they are working with.

Weeks after the death of my husband and having made it through Christmas, I thought I was able to stumble through all the “firsts”. New Year’s Eve morning I realized I could not do New Year’s Eve alone and ER doctor daughter working, other daughter back in Vegas, friends all with plans. Spontaneously, I called a Delta agent and cried and explained why I could not stay alone (plus 15 degree below windchill in MI). I was not as strong as I thought and needed to get away. She took so much time and helped me plan an immediate trip to FL, with such good suggestions and I decided on Ft Lauderdale. I stayed at a beautiful hotel right on the ocean in 78 degrees and sun!
On boarding I began crying and a flight attendant paid special attention and even wrote me a beautiful supportive note on a Delta napkin that I still have.
There’s even more but this is getting too long! I have told everyone I can about Delta with a Heart! ❤️