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Got kicked off my plane
I had gotten on my flight to Ft Myers when I realized I left my laptop at security and I asked the attendant if she could call over to see if they could secure it. She says “oh no, you go get your laptop”. I was so surprised that she said they’d wAit but I felt stupid to leave my laptop after given this kind of response from staff. I ran to the gate and made great timing coming back to the gate in less than 7 minutes. I watched the gate close as I ran for my life to make that flight to Ft Myers to address a family emergency which is the reason for my flight. They had taken my bags off the plane and threw them aside with my stuff falling out of it. When I asked for help to the staff that said they would wait, they said “that was on you. You didn’t have to go”. Given the fact that I’m traveling for a family emergency and timing is if the essence I would have never gone had I not been encouraged to by staff. Well then I found out that they gave my seat to someone else. In what, 5 minutes? Heartbreaking experience and quite frankly customer abuse. I’ve never been treated worse in my life. Heartbroken, shocked and stranded. Sava Farah
In fairness, there are many things this app does right - however, the plethora of things that are broken and that have been for years now merits a strongly worded inditement. The app consistently crashes with airport WiFi. Delta blames this on the local airport’s WIfI- but for a Multi-year Diamond Medallion with multiple million miles who sees hundreds of airports each year - it can’t always be the airports wifi - sorry Delta, that Dog don’t hunt! Also, the app crashes consistently (usually while I’m in the TSA line). For me, it crashed 1/2 the time I tried to use it in the last year (I wrote it down each time it crashed). This is unacceptable! You can change the amount of information stored on each device vs what has to be downloaded (and which is the likely cause of these crashes). For example, once my boarding pass has been downloaded - why does it need to be redone loaded every time I log on?? A simple byte of info indicating a change vs no change could flag it and give me the option of downloading an updated boarding pass or not - this would prevent it from crashing at the most in-opportune time (at the TSA line). Yes - I can bypass by taking a screenshot or saving it to my wallet - but most of the time I am running. If I’ve already downloaded my boarding pass - don’t make me log on and connect to get it again! I know you can fix this. Please do!!
This app is so close to 5 stars
Until just a month ago, I was a loyal Premiere Gold United customer. I have to travel for work and it seemed the Delta schedules were better for me so I decided to give them a try. Delta has been great... but this isn’t a review about Delta, this is a review about the Delta app. Being used to United, I didn’t like this app at first. It took me a little time to get used to it, but I have to say that now that I’ve been using it for about a month, it’s great! I really enjoy it. It seems fast, allows me to quickly request cabin upgrades, searching and purchasing flights is incredible easy and well designed for a small phone screen. I really love it! So why only 4 stars? There’s really only one reason. I have no idea how to track how I’m doing toward reaching status without having to do a lot of math and use third-party apps to calculate my MQM and MQD for the trips I book. This is the only place where the United app is better. On United, each trip tells me specifically how manyMQMs and MQDs I’ll accrue for that trip. It also has a tool that looks at all my booked trips and will tell me how I’m tracking toward elite status based on future trips. This is a killer feature. Please, please consider adding this to the Delta app. If you add this feature, I’ll happily change my rating to 5 stars.
Terrible communication and unorganized system
My bag was never put on my first flight from JFK to MSP. When I arrived at Fargo Hector, my bag never arrived. Delta rep confirmed multiple times that my bag would be on the next flight to Fargo, and verified I had nothing else I had to do. The next day I returned to the airport to talk with another Delta rep because my app hadn’t said anything about my bag. The Rep said I should have filed a claim for the bag, and the Delta rep from the night before should have told me to do that.. he didn’t. I was then told my bag would be on the next flight to Fargo. I received a notification that my bag was at the carousel at the Minneapolis airport at baggage claim.... why the hell would it be at baggage claim at MSP when I was in Fargo. I was on the phone with customer service for over an hour trying to figure out why my bag wasn’t registered correctly and why it wasn’t on its way to Fargo, again.. fast forward a couple hours - I got a notification from the app that my bag was getting on a flight and would arrive at 4:50. When I got there, the flight was delayed. I waited another 25 min, and then came to realize that my bag was not on that flight either. My app updated to say that my bag was going on another flight and wouldn’t arrive until 8:30 pm.. something always happens when I fly with Delta. Wouldn’t recommend flying with them, especially when their customer service can’t do anything about the issue.
Many missing options
One of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app. Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted. The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in.
I LOVE DELTA
I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!
Version 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using the app? If not, they should be.
My daughter and her 3 year old and 8 month old sons just flew Delta from HELENA MT to ATLANTA GA. Her flight left Helena and was was rerouted to IDAHO FALLS ID due to engine problems. No problem there- this happens. The problem was once there my daughter’s seats were given to another passenger- again this happens but her luggage, including her car seats were on the plane she was supposed to be on. I would have driven from MT to ID to pick them up but without car seats it was impossible. My daughter tried to tell two attendants she was supposed to be on that flight and they rudely told her she was wrong. Later they saw that she was in fact supposed to be on the flight that left without her. She was stranded in the airport with two little ones for HOURS before being bused, with rental car seats, to SALT LAKE CITY where she was put up in a hotel for a couple hours before her early flight to ATLANTA. Her reason for flying to ATLANTA was for her grandmother’s funeral which she missed and just barely made the graveside service. I will NEVER fly Delta again and will tell EVERYONE I known to do the same. This isn’t the first time we’ve had problems with Delta but this will surely be the last!! How in the world do you not check the log and why was her luggage and car seats on the flight without her. Sounds like a big security breech to me! Delta stinks!!!!
I love flying Delta!
I can’t say it enough times how much I enjoy flying Delta. I have had to fly a lot for work and Delta is Leaps and bounds above the other airlines. Where they stand out the most is customer service! I only wish that when there happens to be a cheaper flight on another airline that Delta could match that price so that I wouldn’t be forced to fly those other airlines. My company requires I choose the cheapest option. I can usually explain it ends up cheaper on Delta due to my free checked luggage but once in a while I still have to fly another airline when I would much rather fly Delta! Keep up the good work Delta! Also, if I could recognize and individual employee then Kerry in Billings, MT deserves some real recognition. It is very hard to leave home every week and she is the nicest, friendliest Gate agent. She is often times training new staff and is very patient with them. She really is top notch and her warm smile makes leaving home a little less painful. Thank you Kerry!
Obnoxious desire to be rated
Is Delta so insecure about needing a review that I need to get a notification every 5 minutes until I do so? Ok well then here is the review... I am very unhappy about the pervasive self-serving attitude of Delta and many of its employees. This is especially true at ECP Florida beaches International Airport. My father died and my son and wife were unable to make the funeral service the next day in Minneapolis because Delta cancelled their flight due to “mechanical” problems. Do you think that there would be some empathy or compassion expressed by Delta representatives. When my wife tried to cancel the ticket because Delta said they had no way of getting there on time they said the only way they would refund the ticket would be if I provided a death certificate. Ok, they created the problem and then they want me to go through hoops so I can fulfill their bureaucratic requirement designed to hang onto those precious dollars. Greedy, cold, indifferent and uncaring. That is really messed up and shows how much Delta cares about you as a customer. Pathetic. My family did miss my Dad’s funeral... thanks for the great service and empathy Delta! Oh by the way the “bereavement” fares offered by Delta are actually higher priced than the daily fares offered by Expedia and others.
The Gold Standard
I travel a lot and I’m not loyal to any airline, money talks. With this in mind, I’ve traveled domestic and international with many airlines and have used, or attempted to use, all of their apps. Interoperability with Delta website. If you purchased your tickets via website, good news! The app will interface seamlessly with website purchases. Not all airline apps do this. Ease of use. Once logged in to the app, you have the option of staying logged in between sessions which is fantastic when you are traveling. This makes it easy to access your digital boarding pass. I made my first trip with just a carry on bag and an e-ticket by checking in on the app. This eliminated the trip to the kiosk or ticket counter. The entire time I was in the terminal, I kept thinking I was doing something wrong. I showed the e-ticket to security and the gate agent; that’s it!! Updates. There were many reminders as appropriate. This include: Check in 24 hrs prior Gate information Departure and arrival updates Boarding advisories Luggage advisories The app has a lot of great features, some found in other airline apps, some not. Some of these features include: Purchase tickets Update personal information needed to fly and TSA Flight tracking Terminal maps with GPS location to navigate the terminal Show boarding pass without logging into smartphone Skymile data ...and more. This is a must have app to fly in today’s electronic world.
Does not do as they promise
I spent over 45 min on the phone while the representative helped me use miles to upgrade my flight to first class....I verbally confirmed with her numerous times that the amount of miles she quoted would upgrade myself and my co-traveler to first class for the flight to our destination as well as our return flight. Upon getting ready to check in I see our seats are in row 34....not quite first class. After waiting 2 hours for a call back to rectify this I was met with a “sorry, you should have checked on this”. The reps supervisor instructed the rep to let me know it was my fault, even through I had confirmed (again multiple times with the rep that did the upgrade a month ago). There were 3 open seats in first class at the time of this call and delta offered no help in this situation. For a customer that flys often forbvoth work and vacation they sure helped me make my next flight not be on delta.
Do NOT fly Delta
I am so beyond upset and frustrated with Delta Airlines. I bought a round trip flight back to Oregon for thanksgiving, already paying over $300 to get home for the holidays. Unexpectedly, on Tuesday before Thanksgiving my uncle passed away. I took the first one way flight I could find to get home to my family. I was unaware that because I missed the first flight, my return flight was cancelled as well EVEN THOUGH I HAD ALREADY PAID FOR IT, i did not receive anything via email or phone stating that my flight home was cancelled. I spoke to 6 different people who had absolutely no empathy. Even after providing the funeral home information, one representative stated that my story had changed.. she stated that I mentioned in the first call that it was my father passed away, which I NEVER said (check the recording.) I was in tears trying to get on a flight that I HAD ALREADY PAID FOR and spoke with 6 horrible, rude representatives all lacking empathy. I will be sure to NEVER fly delta again after this horrible and emotionally draining experience and I will tell everyone I know, including my company with over 30,000 employees to never fly Delta again. I am absolutely horrified that this is the way you treat your customers.
Very inefficient when trying to change an existing reservation. There are 2 ‘go back’ arrows you press the wrong one, you have to start your whole. So if you click on the flight you potentially may change to, it will calculate the change fee and price difference, and new total. If you want to compare a price with a different Day, you have to start the search all over again. It just doesn’t make sense. People these day need to be able to make changes themselves and see their options. This app makes it very difficult to do that. Then if you call the phone center. They are even more useless. It seems their computers are really old, and their price quotes are always like $3000 more than the prices I found. Their computers automatically just pick the most expensive flight to quote to customers. Then if you tell them about the flight you found. It takes them like 30 minutes to be able to pull it up themselves. It is infuriating. I am happy that eventually Delta wants to phase out all of the customer service people and replace them with an AI program. So, I suppose it doesn’t make sense for them to update them computer programs they are working with.
Delta has Heart!
Weeks after the death of my husband and having made it through Christmas, I thought I was able to stumble through all the “firsts”. New Year’s Eve morning I realized I could not do New Year’s Eve alone and ER doctor daughter working, other daughter back in Vegas, friends all with plans. Spontaneously, I called a Delta agent and cried and explained why I could not stay alone (plus 15 degree below windchill in MI). I was not as strong as I thought and needed to get away. She took so much time and helped me plan an immediate trip to FL, with such good suggestions and I decided on Ft Lauderdale. I stayed at a beautiful hotel right on the ocean in 78 degrees and sun! On boarding I began crying and a flight attendant paid special attention and even wrote me a beautiful supportive note on a Delta napkin that I still have. There’s even more but this is getting too long! I have told everyone I can about Delta with a Heart! ❤️
No. Fly Delta does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 3,528,758 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Fly Delta Is 19.1/100.
No. Fly Delta does not seem legit based on our analysis. This conclusion was arrived at by running over 3,528,758 Fly Delta User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Fly Delta Is 19.1/100.
Fly Delta works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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