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Listed below are our top recommendations on how to get in contact with Zillow Real Estate & Rentals. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Zillow Real Estate & Rentals. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Zillow.com
Spent HOURS on the site, read all the home listing / price drop / misc emails they send me. Now b/c my husband is a real estate attorney I am not allowed to complete the survey they emailed me? Wow. Not wanting to hear from someone with access the true market? Well, here you go: 1) Zestimate feature is not considered reliable in the industry. 2) Neither is the monthly mortgage payment. 3). Search function is not always helpful. There have been times when I’ve tried to search for a home by the address or street and found no results when Zillow is sending me emails on the exact home that I’m not finding via their search function. 4) Why are homes on the site with no photo’s? If not available on day 1 or 2 that’s acceptable but to never put them up? 4) Schools should be correct - not an estimate. Parents want this information to be correct, not an educated guess. 5) And lastly, home availability is deceiving. Many homes show up as “for sale” until you click to view the photo’s and it changes to “pending”, “sold” or “off market”. Come on Zillow, get your information correct and respect your users time. I have no interest in wasting time looking at homes that I’m not able to buy.
An example of a company being unresponsive to customers over the years, and failing. This used to be the best real estate app out there. It used to give you an advantage over realtors to see the valuable info, or potential discrepancies with listing prices. But now they are outdated and out paced by the others. Info and status takes longer to update than on competitors. Z-estimates used to be spot on, but now they’re 100k below market in the neighborhood I’m looking at (20%!). This damages the market. They are measuring value based solely on house square footage. So if a house is 20% smaller than comp sale, it estimates 20% lower value. No other factors considered, like same neighborhood, larger lot, pool, the fact that NO HOUSE in the city is selling for less, and it’s a seller’s market. So buyers see this estimate, and there’s huge discrepancy between their expectations and the listings which go immediately to pending. Then they lose out/ chase market. Also, I know people have been complaining about the non-close-able listing list that takes up half the screen for at least 5 years. More like 10. I know because I complained to them back then. Is it really that hard to hide the list?! Their competitors listened. Get the competing app. This one’s obsolete.
This app looks great and has great potential but boy oh boy does it have problems. 1. The information is outdated, (not always but most times...when I show my realtor the house that fits what my wife and I are looking for it is normally already under contract/pending unless it’s just posted on the market. 2. They send out email notifications and you tap on the link....the app just crashes and pops you out to your home screen EVERY TIME! *you have to memorize the address and then open the app the regular way and search that address* what a waste of sending the link in the first place....other apps don’t do this! 3. Text notifications option would be nice with links that work....Notifications only come in email form. Idk about you but I get enough junk email everyday so the notifications sometimes get lost in all the emails I get In a day. 4. When drawing a line In the area you want to search...there is no way to zoom in or out without having to completely erase your line. There needs to be some way you can pause your outline and pinch in or zoom out to make sure the line you’re drawing is exactly where you want it to be.
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