ChatGPT Status

Last Updated on 2024-10-07 by OpenAI

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Common ChatGPT Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ChatGPT app on iOS and Android devices. Solve all ChatGPT app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ChatGPT iPhone Issues and Solutions

ChatGPT iOS app crashes, not working, errors
ChatGPT iOS app network issues
ChatGPT on iOS has black/white screen

ChatGPT Android App Issues and Solutions

ChatGPT has errors/crashing/not working
ChatGPT server network connectivity issues
ChatGPT has black screen

ChatGPT iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ChatGPT app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ChatGPT app crashes or not working on Iphone (iOS):

Close and restart the ChatGPT app on iPhone
Update ChatGPT app to the Latest Version for iOS
Uninstall and reinstall ChatGPT iPhone app
Update your iPhone to the latest iOS version

Fix ChatGPT on iPhone unable to connect to server/internet connection issues::

To resolve ChatGPT network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ChatGPT black/white screen (blank screen) on iPhone:

Follow the ChatGPT iOS app troubleshooting guide Here →

ChatGPT Android App Issues and Solutions

Fix ChatGPT not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ChatGPT app issues:

Force Stop the ChatGPT App
1. On android, goto "Settings" » click ChatGPT app. » click "Force Stop".

Update ChatGPT to the latest version on PlayStore

Clear ChatGPT App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ChatGPT app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ChatGPT.

Fix ChatGPT unable to contact server/ ChatGPT internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ChatGPT » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ChatGPT » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ChatGPT on android.

Solve ChatGPT black/white screens issue on Android:

Follow the ChatGPT android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at OpenAI, developers of ChatGPT.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Chat AI Website

Privacy Policy: https://www.seamobitech.com/about/privacy.html

Developer: SEA MOBILE LTD

About this app

This official app is free, syncs your history across devices, and brings you the newest model improvements from OpenAI. Introducing this app for iOS: OpenAI’s latest advancements at your fingertips. Join millions of users and try out ChatGPT that’s been captivating the world. Download this app today.