Amazon Prime Video app not working? crashes or has problems?

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7 User reports:
App has problems
 User reports 7

7 Problems reported in the last 24 hours

Most reported problems

Not working
45.5%

Something else
36.4%

Photo/Video
18.2%

Summary of Amazon Prime Video Problems 🔥

- Skips to the next episode when paused with around 5 minutes left

- Forward and rewind functions are slow

- Doesn't always go to where you last left off

- Audio and video not syncing

- Audio going out completely in parts of the show

- No option to cast to the television with any device other than Apple TV

- Apple TV app is buggy

- AirPlay restricted for some content

- Deceiving - additional purchases required to watch popular movies and tv shows

📋 4 Reported Issues:

S
S Patrick 2022-09-18

My prime video programs will not play. Just continuous spooling.

J
Julie Taylor 2022-07-06

Just received a letter from prime video. I have been paying for both Amazon Prime and Prime video for at least the past 3 years. I am requesting a credit for all past Prime Video charges (@ $5.99/mo). Thank you so much!! Sincerely, Julie Taylor

C
Christopher J. Kidd 2022-06-28

I was watching a series on allblk and when I went to watch the next episode, it would not let me saying sorry, unable to play this video, too many people are using this account. How is this possible when I'm the only one with access to my account which is on 2 tv's in my home. I'm trying to find out how to correct this and why am I being charged a fee to find out about my account?

K
Karl Nelson 2022-04-21

Whatever movie I try to see I get this "Something went wrong Please try again later. For more help, go to amaxon.com/videohelp. That is a dead end. What can I do to be able to use Prime Video?

Showing 1-4 of 4 reported issues:


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Common Amazon Prime Video Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Amazon Prime Video iPhone Issues and Solutions

  2. Amazon Prime Video Android App Issues and Solutions

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‼️ Outages Happening Right Now

  • May 28, 2026, 03:29 PM

    a AndroidOS user from Ostrhauderfehn, Germany reported problems with Amazon Prime Video : Not working

  • Jan 02, 2026, 01:04 PM

    a AndroidOS user from Haarlem, Netherlands reported problems with Amazon Prime Video : Photo/Video

  • Oct 20, 2025, 05:17 PM

    a Windows user from Rabat, Morocco reported problems with Amazon Prime Video : Not working

  • Oct 11, 2025, 10:07 AM

    a iOS user from La Tronche, France reported problems with Amazon Prime Video : Not working

  • Jun 13, 2025, 09:24 AM

    a Linux user from Tonnay-Charente, France reported problems with Amazon Prime Video : Not working

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