Are you having issues? Select the issue you are having below and provide feedback to Amazon Prime Video.
- Skips to the next episode when paused with around 5 minutes left
- Forward and rewind functions are slow
- Doesn't always go to where you last left off
- Audio and video not syncing
- Audio going out completely in parts of the show
- No option to cast to the television with any device other than Apple TV
- Apple TV app is buggy
- AirPlay restricted for some content
- Deceiving - additional purchases required to watch popular movies and tv shows
My prime video programs will not play. Just continuous spooling.
Just received a letter from prime video. I have been paying for both Amazon Prime and Prime video for at least the past 3 years. I am requesting a credit for all past Prime Video charges (@ $5.99/mo). Thank you so much!! Sincerely, Julie Taylor
I was watching a series on allblk and when I went to watch the next episode, it would not let me saying sorry, unable to play this video, too many people are using this account. How is this possible when I'm the only one with access to my account which is on 2 tv's in my home. I'm trying to find out how to correct this and why am I being charged a fee to find out about my account?
Whatever movie I try to see I get this "Something went wrong Please try again later. For more help, go to amaxon.com/videohelp. That is a dead end. What can I do to be able to use Prime Video?
Complete guide to troubleshoot Amazon Prime Video app on iOS and Android devices. Solve all Amazon Prime Video app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AMZN Mobile LLC, developers of Amazon Prime Video.
E-Mail: aiv-android-feedback@amazon.com
Website: 🌍 Visit Amazon Prime Video Website
Privacy Policy: http://www.amazon.com/gp/help/customer/display.html?nodeId=468496
Developer: Amazon Mobile LLC
Maisel, and Tom Clancy’s Jack Ryan as well as recommendations just for you. • Rent or buy new-release movies and popular TV shows (availability varies by marketplace). • Cast from your phone or tablet to the big screen with Chromecast. • Multi-user profiles allow creating personalized entertainment experiences. • Go behind the scenes of movies and TV shows with exclusive X-Ray access, powered by IMDb. • Watch on Apple TV by downloading the separate tvOS app (requires Apple TV 3rd generation or later). If you subscribe to Prime Video via iTunes (where available), payment is charged to your iTunes Account at confirmation of purchase and your membership automatically renews monthly unless auto-renewal is turned off at least 24 hours before the end of the then current plan period. Watch movies, TV, and sports, including Amazon Originals like The Lord of the Rings: The Rings of Power, The Boys, The Marvelous Mrs. Your account is charged for renewal within 24 hours before the end of each plan period at the rate of your selected plan. The Prime Video app is now available on Mac by downloading the separate macOS app (requires macOS Big Sur 11. Manage your subscription and turn off auto-renewal anytime by going to My Account or through iTunes.