Progressive Reviews

Removed my sons truck and added his jalopy car....somehow my very nice car got switched to liability and his car got the full coverage. I made no changes to my car’s coverage. We found out when I filed my accident claim after a deer jumped out in front of us this morning...best yet, since it was done on Progressive , It’s being investigated but seems fruitless at this point. No help to be offered so far. Guy on phone told me that he was not going to argue with me...such a disappointment. NEVER use Progressive. NOT EVER! No matter how many times they constantly remind you that it can all be done on Progressive . Also, as they keeeeep reminding me, they sent me policy information, I should have reviewed my car even though I did not make a change. I suggested to them that this could have happened to others and they are not concerned. Check your policies. I hope no one ever has to deal with what we are going through.

Learned the hard way that I should have invested a little more money and gone with a better company. I purchased insurance before I left for work and then 20 minutes later a jerk in front of me slammed on his brakes! The info clearly states that coverage begins “immediately”, but that’s not true. My guess since the guy was “so injured” that he insisted he be taken by ambulance to the hospital but sure wasn’t injured enough to call insurance from the back of the ambulance and was threatening suing, this app decided to refuse coverage. Even though I clearly showed my email with new documents with the time stamp they disagreed and denied my claim. When I demanded the forms for an appeal, I was denied and told that there is no appeal process and was hung up on. And I still get to make payments on the stupid thing while now having to get another vehicle and pay for an attorney to sue them. Then when I got other insurance, good one this time, this app emailed me to “give us a call and see if we can give you a lower rate”?! Nothing like poaching from other companies!

this app Insurance company is a fraud. And I suggest you go with Lemonade, Allstate or state farm. I’ve been a loyal customer for more than 2 years, and have never missed a payment. December 2019 my kitchen flooded and they approved the claim. Our living situation was impacted and we could no long cook. this app agreed to cover the Additional living expenses and did so as we submitted monthly receipts. Our adjuster suggested that we accumulate all the receipt till the end and submit one big bulk. We agreed to doing so and submitted all receipts on August 2021. Our adjuster left. Yes he quit the company, along with the previous one. Now there is an outstanding ale balance owed to us since august. It’s now November. No logical updates and awhile of excuses. Please save yourself the headache and go with a devoted insure. I have opened a case with the BBB and will continue to update this review as things progress.

I’ve had this app for about 3 yrs. Never had anything bad to say about them. Always super helpful. Always so willing to accommodate my economic needs. Recently, I had the privilege to purchase a home. I wanted to keep this app and bundle my car with my home policy. Everything was perfect until I told them that I had a Boxer mix pup. Needless to say, she’s a certified Emotional Support Animal. Fully trained. But this didn’t matter to them. As soon as the heard the “mixed” part they wanted a picture of my dog. I first refused, but then I sent pictures of my trained dog off leash at a dog beach. Even with this, they proceeded to refuse me home insurance because, I quote “your dog looks like a “pitbull”.” That was that. I was done! There is nothing more to say. this app has nothing this app about them. When it comes to BSL, they have come so short that I am just sad and frustrated. The dog is never at fault for anything. It’s NEVER a bad dog. ITS ALWAYS A BAD OWNER!! Thank you.

I’ve been dealing with this app for a few months after getting hit back in December. After sending the agent pictures and videos of the damage and the repair estimates he tells me the only way they can do the claim and give me money is through Progressive . Annoying, because I’m tired of needing to download an app for every company I have to deal with, but I do it. Every time I try to upload the pictures it freezes and crashes!!! One time I almost got to 70% after 10 minutes of waiting. I call the agents office and they send me an email with a link to send the pictures. After I take new pictures and send them they get back to me over a week later and say their claims estimators can’t tell which angle of the car it is without sending the pictures through Progressive and that they “fixed Progressive so just keep trying”.
For some reason I believe them but Progressive keeps not working for me!!

We switched our insurance to this app because we got a good deal. However, out of nowhere they decided to raise our rate by over a $1,000 and when we didn’t approve and decided to cancel and switch to another policy they want to charge us the increase in the policy we canceled. We called them multiple times to try and resolve the issue because they threatened to send the balance to a collection agency. Every time we call, they are very rude and unwilling to help us at all and are still insisting on us to pay the money they increased in a policy that we canceled. The increase they did was unauthorized from our end and they did not inform us of such changed until they added it to our policy already. We have all the documents and proof and have reported them to the consumer protection agency and tried to get in touch with them again after to come to a conclusion but they still are not helpful. and if it comes down to it we will sue because that is fraud.

Overall the worst insurance company ever! After having my vehicle vandalized, I have received ZERO assistance. I have left so many messages for my claim rep and never get a response. Left messages through Progressive , been leaving voicemails for weeks now, can’t get one single call back. Not only that,because of COVID they no longer come out and assess damage, so you basically have to do their jobs for them. I was told they can’t help me with getting a key made for my car after my keys were stolen. When wanting to tow my car to a friends house who offered to help me fix it, since my insurance has completely failed me, they tell me I don’t have any more. Roadside available because I used it up having them unlock my car twice. So now I would have to pay out of pocket on top of having to fix it all myself. What a joke. They wanted me to pay a deductible to have my windshields replaced since both of them were knocked out. I heard most companies don’t charge deductible for glass. So lame. Go to any other company!

All this place does is openly scam people currently I’m an over 40 driver with a perfect driving record, good credit, no claims, no late or missed insurance payments ever. Yet my rate keeps jumping up and I’ve been given at least 5 completely different and conflicting reasons this time alone and even been informed that if this app knows you’ve been given false information on a contract they will not let you know under any circumstances. Even had a supervisor tell me they didn’t even need to inform me of changes to my policy. Rudest customer service I’ve ever seen and completely useless. This company even claimed I made several claims on my brand new car that has had no issues. This place is a joke and should be shut down for insurance fraud plain and simple. Hope this helps with anyone going through this and deciding to stick with them in the hope it will get better. Let me promise you as a long time customer it will only get worse. I’d rather go with a fly by night company at this point being that I’m openly being scammed by this app

I don't understand what's happening here, but I don't like it at all. I registered for this app with Snapshot a few months ago. At the beginning, my rate was $121, which was great. Then within a month, I got an email informing me that I was removed from the program due to supposed lack of feedback from my phone.... which I was completely unaware of, because I wasn't notified. The following month, my rate went up to a whopping $238. Over a HUNDRED DOLLAR difference. I didn't even notice, because I wasn't informed of the change. The next month, my rate went up AGAIN to $251. I'm supposed to be billed in the next few days, and I'm nervous to see how much they've increased my rate again. I didn't even notice the changes until today when I checked my bank account.
I tried to access the this app app to see what's causing these changes, or if they've noted anything on my account, but go figure - Progressive won't even work. It's stuck on a loading screen. It's not my internet; everything else is working perfectly fine.
I'm angry and I feel taken advantage of by this company. There's no transparency whatsoever. I don't have the kind of funds to afford sudden increases in rates like this. If I can't get this resolved by the end of next week, I'm switching insurance.

I'm not sure what's wrong with this insurance company and why things had to be so difficult. They could not contact their underwriters to let them know that I wasn't NOT married or living with the person that I used to share an insurance policy with... then there was the problem with the physical address which was not the same as the mailing address. They actually canceled me three times in a row by mail which I did not receive it except for the last one, so I didn't have coverage for a few days each time. Luckily I canceled the policy before they did and found a reputable company to go with. They refused to believe I was divorced (it's been 3 years now)or even acknowledge that I had a drivers license with my physical address on it wasn't good enough for them- they needed me to go to my place of work and have them sign a piece of paper so they could see it. Really?! Joe Blow could've been my signee!! I didn't tell them what a piece of garbage company I think they are on the phone because I know it's not the fault of one employee. But they appear to be extremely unorganized and I will never go back!!

I held watercraft policy with this app since 2018. Last year in 2020 I did not renew my policy due to the pandemic. The boat sat in storage and was not used (where could we go). I restarted my policy as restrictions lifted and my family and I got the boat out of storage and planned a day trip. Very common in the Bay Area. The bottom of the craft got damaged from rocks - we were not aware until we pulled the boat out of the water. We filed a claim and it was flag as suspicious because he did maintain our 2019 policy through 2020. The claim got denied. Not too mention Progressive did not let me make a claim. I had to call claims and waited on hold 19 min before I got a rep on the line. We were penalized for not keeping our policy through the pandemic where we didn’t even use the boat. The claim was not with ease and took a month before our claim was denied. Allowing for our coverage to be maintained another month. I canceled My policy and need to cover the cost of repairing the damage and loosing $200 for coverage fees that were not covered. My policy included full coverage! I am a victim of fraud from this app!

Don’t trust this company guys…
I have insurance with them four years ago I never charge them any Single dollar then when I have sample issue they give me a hard time and when I called them the lady her name Jamila didn’t answer and the customer representative Was asking me to send photos of the accident by them APP and I’ve been sent it the photos more than 15 times and they keep lie to me and said we didn’t received it send again… I have one week now waiting for them and nobody care about me …When you call them as a first time to have insurance with them they are so friendly so nice and helpful After that if you call them and you want to claim your accidentThey remove the mask from them face and they show you really how you was wrong when your choice them to ensure your car …👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 this app 👎🏻👎🏻👎🏻👎🏻👎🏻

My 2020 Dodge Challenger has been sitting in the shop for over a month now because this app did NOT want to pay $200. I pay over $600 in car insurance (we have 2 new vehicles & a young driver). These guys make $200 in 00.2 seconds! On thanksgiving an idiot ran into my door & took off. It was a pain getting on the phone with someone first of all then they had to do a formal investigation as if I ran into something myself. After they concluded I did not they sent the shop the most slap in the face quote of $700. The shop quoted my damages at $2800. this app took over 3 weeks to finally approve $2800. No one ever called me or kept me in the loop. I got more calls from the shop than my own insurance provider that I pay over $600 MONTHLY. I’m not sure if these adjusters where having a bad day or if they didn’t take me seriously because I’m a woman, or because I’m hispanic. It seriously has to be something, I have had crappy insurances before that have worked faster, treated me better and actually called than this “big corporate “ insurance. Save yourself the trouble, headache, discrimination & embarrassment go to someone else that values customer service ethics and values this app is anything but this app !

Had to download app to file a claim. They made me send in photos and video to make a photo estimate. A day later they tell me sorry but we saw prior damage to the car so we can’t give you money upfront to fix. Instead you have to schedule a appoint with a bodywork yourself and call us back to send an agent to get it looked at. I swear the adjuster have eye’s like my grandma cause they saying the damage that they were at fault wasn’t even them and they don’t want to pay for it. My left bumper was entirely cracked and they called it ‘prior damage’. Why make a useless app to file a claim when 90% of the claim was me talking with a person. And they still want me to call them back. No point in having an app if I could of just emailed them the photos and video.

My representative also went on vacation as she told me I have no other option but to go to the bodywork to drop it off. Well, how am I going to go to work without a car. I give the company 5 stars if they don’t scam me on the claim and have their representative drive me from and back from work. Since, they’re to cheap to get me a substitute car to drive.

For the sake of others and you, don’t get this cheap insurance that’s not willing to pay

I’ve had problems with this app auto insurance in the past, but they were mostly minor issues and were quickly resolved

However, I got an email a few days ago saying my 6 month payment didn’t go through. I went online to pay, and they said they would only accept Western Union or a cancelled cashiers check for payment.

I called customer service today - she confirmed that the payment had not gone through. When I asked what my payment method was, she said she didn’t have that information! I asked if she could run my card on file, again she said she didn’t have that information. Apparently if a payment doesn’t go through they need a ‘guaranteed’ payment method (see cashiers check or Western Union).

The only reason I use this app in the first place is the relatively low price and ease of use/payment. I have been a customer for 10 years+ but I cancelled immediately because this app has no value to me if they make things this difficult. By the way, I currently have an excellent credit rating and have nothing that would prevent a payment from going through. The dealbreaker was them not even being able to give me information regarding my method of payment (I believe it was AMEX). Totally distrustful and they wouldn’t meet me in the middle and accept another payment over the phone. Goodbye forever this app!

It seems that it takes a few hours for Progressive to recognize the policies and passwords. After working off and on looking for returned emails I was successful in registering both policies in Progressive along with it recognizing my password without having to change it. Still only four stars because of the difficulty in setting everything up.

Hopefully I will be able to change this review later. I just purchased two policies with this app. One for my RV and the other my auto. I was allowed one policy only and Progressive will not recognize the password that Apple gave. Progressive sends me to a web site that indicates an email will be sent but no email sent. I think the problem is multiple policies. If that is the case it needs to be updated immediately to accept multiple policies with this app if they want to be a player in this highly competitive insurance industry. Online customer service is important. Maybe you can reply to Progressive .

Progressive is amazing. Always works when I want it to. Shows me both of cards when my policy is close to renewing. Anything that I can’t do on Progressive it will link me to the website and keeps me logged in so I can get things done. They have all of my documents stored in one single place online so if I miss a mailing or delete an email I can still check it out. I gave it 5 stars and said its 85% is because I wish you could pull up the dec page and voi on Progressive and save it like the ID card. I love that I can see the status of my payments online and that I get a reminder a few days before it pulls the payment. Originally I could sign my docs online. I would like to be able to sign all docs online. Like when I make changes in the middle of the policy period. And for the auto they don’t let you lower you comp/coll online. It would be great if I could do it myself instead of having to call in. Otherwise it’s great.

This review is more based around the claims process then Progressive itself. I hit a deer 2 weeks ago around midnight on a Sunday. I used Progressive to file my claim instantly and the very next day I received a call from them confirming everything. They had me in a rental car and my vehicle scheduled at the body shop literally 1 day after the accident. It took the body shop about 1 1/2 weeks to complete the work but the entire time my this app rep kept me updated and was very polite and professional. Everything went so smoothly which is very much appreciated after having an accident which is stressful enough. Thank you this app!!

I really need to stay on board with this app and can’t apologize enough as was in a bad place for 2 months and now and for the last 6 weeks everything has been wonderful. Company car with gas card. Please let me know ASAP I really don’t want to go insurance shopping because I have 2 months left on this 6 month interval.
Please forward to department that will make the decision to keep me onboard even if we remove collision and comp! I need the Sr22 liability roadside assistance these are a must and appreciate you reporting to California. Please reconsider and keep me onboard.
James George Phillips

I have had this app for several years without having to use it. Sadly that changed earlier this year when a rather large elk
hit the front of my SUV crumpling the hood breaking the headlights but considering what it could have been, I was blessed. When I called to report it, I was extremely pleased at how smoothly the whole process went, from taking my information, explaining their process and making sure I had phone numbers should I need to contact them about the claim. Their adjuster contacted the facility who would be doing the repair work and things went smoothly. I was impressed from beginning to end and grateful for their professional management
of everything.

This is my reply to their quote : Sorry it's to late I try to give you guys my business but your agent was very unprofessional and I kept getting inaccurate answers . My license been active for about 10 years I never had an accident never made a claim on none of the insurance companies I been with only had 1 or 2 minor violations which both were taken to court by my attorneys got little to no points -- your customer service is horrible and I would never refer or call you guys ever again I called your competition State Farm with in an hour I got Insurance the same day the emailed and faxed me my insurance card and I was able to get my plates and registration from the DMV -- to solve my issue all was needed was simple and or professional communication non of which your agent had -- this app thanks for nothing -- great job at being horrible and not attempting to help potential clients

Good coverage, but premiums are very high. They don’t prioritize the customers at all. Two years ago they “totaled my car” leaving it with a salvage title despite it only have a cracked front bumper and headlight which could have been repaired enough for around $500 without discussing with me prior to having it a officially declared a salvage vehicle. Then they only gave me 1/2 of what it could cost to replace my vehicle and I ended up without a vehicle for a while. Now I have a filed a claim due to an animal knocking off my drivers side mirror and they are repeatedly trying to get me to drive it without a mirror because the repair is going to take so long and they don’t want to pay for the rental car that I have been paying outrageous premiums for. They would rather me lose my life in a car accident than to pay out anything or attempt to get simple repairs done in a timely manner. And I have been a customer with them for over 20 years and 10 years with car and home insurances. They do not value loyal customers at all, therefore I would it recommend anyone to consider using this app for anything it is the best deal they can find, but that would be very unlikely.

I recently had to file a claim so naturally I went to Progressive to look into it. "Claims Center" was listed so I went through to file my claim. Great, done, that was easy. Except it wasn't done. The body shop, who received the work order, had to call me to tell me that my claim was not actually submitted yet and that I would have to call for my claim. But everything on Progressive tells me I'm finished. So I call, and yes, you do have to call. But Progressive doesn't tell you. It makes it appear like it's finished but you still must call. If there had been a simple notice at the end stating this, that would've been great, but there wasn't. So the fix that could've been done while I was at work didn't actually go through, and now I'm taking up my Saturday morning to do it. this app just tell us more clearly for Pete's sake.

Got notification a few weeks back that I was due for renewal, so I set up an auto pay to occur the day before the due date. Then today I get a notification via mail about my upcoming due date! You guys are wasting money. Also, there’s an option inside Progressive for sending feedback, only it won’t let me because my “email is not set up”?? My email is fine and the error msg gives no more info than basically saying it doesn’t work.

I have used several companies in the past have always had issues. If u file a claim you get dropped or you ran around in circles and wouldn’t get your refund back. Well I have used this app for over 20 yrs plus and I have never been dropped or cancelled. I’ve had several clams due to other people lack of insurance etc. my claims have always been paid and taken care of in a very quick and professional matter. My friends and family started using this app because they saw how mine was. The other best part is the amount of discounts they offer that no other insurance company can beat.

Sincerely,
Your number 1 pleased customer !!

I’m giving this app 5 stars because they offered me the best rate and great customer service. My insurance monthly is $107 for one car with Snapshot. Other companies wanted to charge me close to $200 or even more a month. Never had tickets or accidents so I’m not sure why so high.

Here’s my comment about customer service:

Recently, I was gone about 6 hours from home for work. I drive a company car. I was gone for about a month and a half. While gone, I had no access to my email because I use a company computer and phone which restricts a lot of things. I came home a few days ago and found my car battery was dead. I got into my email and saw my rate went up to $176 every month. This was due to the Snapshot not being recognized because of the battery. I called this app and let them know of the issue. In about 15 minutes, they re-enrolled me in Snapshot and I got the discount back. I really appreciated that because I can’t afford the extra $70 every month for insurance.

Thank you this app for being my #1 insurance!

I love that you can finally add your insurance card to your wallet! Now it’s super quick and easy to retrieve plus it’s aesthetically pleasing unlike the ID card on the this app app. For those that say that they can’t view their drivers/VIN numbers, you just have to tap on the little white dots at the top of your insurance card to view the additional information. It would be nice if the drivers would all be listed in the front or if you could customize your wallet card for your needs such as how many drivers/vehicles you want listed on the front but this is a great start! Good job app developers 👏🏽

Years ago, I was trying to back out of a parking space. A guy came flying into the parking lot and ran right into my car. I told him I was sorry and gave him my information and that I would pay whatever estimate he got from a body shop. He had a tiny scratch. It was nothing, but I didn’t want any insurance rate hikes for something so minor.

Turns out, he decided to file a false claim with this app, claiming thousands of dollars worth of damage and not realizing I also had my RV policy with this app.

He had multiple accidents. I had none.

I explained this all to the this app
Customer service guy.

He said, “File a police report. Tell the complete truth of what happened. Don’t lie about anything.”

I never heard anything more about this. The guy dropped the claim.

Thank you, this app.

Moral of the story: If you’re in an accident, file a police report as soon as humanly possible. You can usually do it online. (If there are no police doing this for you at the time of the accident.)
Provide the case # to your agent.