Backup Guide app not working? crashes or has problems?

Backup Guide Status

Last Updated on 2016-09-03 by CSC Hildebrand GmbH

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Summary of Backup Guide Problems 😠👌🔥

- App crashes immediately upon opening for some users

- May not be functional or useful for everyone

- Concerns about privacy and potential for information theft or misuse

Have a Problem with Backup Guide for iPhone & iTunes - Learn how to transfer & recover your data & sms? Report Issue

Common Backup Guide Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Backup Guide app on iOS and Android devices. Solve all Backup Guide app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Backup Guide iPhone Issues and Solutions

Backup Guide iOS app crashes, not working, errors
Backup Guide iOS app network issues
Backup Guide on iOS has black/white screen

Backup Guide Android App Issues and Solutions

Backup Guide has errors/crashing/not working
Backup Guide server network connectivity issues
Backup Guide has black screen

Backup Guide iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Backup Guide app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Backup Guide app crashes or not working on Iphone (iOS):

Close and restart the Backup Guide app on iPhone
Update Backup Guide app to the Latest Version for iOS
Uninstall and reinstall Backup Guide iPhone app
Update your iPhone to the latest iOS version

Fix Backup Guide on iPhone unable to connect to server/internet connection issues::

To resolve Backup Guide network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Backup Guide black/white screen (blank screen) on iPhone:

Follow the Backup Guide iOS app troubleshooting guide Here →

Backup Guide Android App Issues and Solutions

Fix Backup Guide not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Backup Guide app issues:

Force Stop the Backup Guide App
1. On android, goto "Settings" » click Backup Guide app. » click "Force Stop".

Update Backup Guide to the latest version on PlayStore

Clear Backup Guide App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Backup Guide app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Backup Guide.

Fix Backup Guide unable to contact server/ Backup Guide internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Backup Guide » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Backup Guide » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Backup Guide on android.

Solve Backup Guide black/white screens issue on Android:

Follow the Backup Guide android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CSC Hildebrand GmbH, developers of Backup Guide.

About this app

We’ll show you how to properly backup your data, photos and messages using only apple’s built-in software and services. Disclaimer: BackupGuide is a guide that explains how to do a backup on your device. Our mission is to make sure that you never again lose any data. No need for any third-party apps. It, however, does not do the backup, but gives you detailed step-by-step guidance on how to do it.