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About: What is Alibaba.com? Alibaba.



Alibaba com Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Alibaba com Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



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E-Mail: [email protected]

Website: 🌍 Visit Alibaba.com Website

Privacy Policy: http://rule.alibaba.com/rule/detail/2034.htm

Developer: Alibaba Mobile





Can I trust Alibaba com app?

Protect your data and wallet. We investigate the developer's website (Alibaba.com), verify they're legit, and uncover hidden scams or complaints.




7 Most reported problems 😔💔

4.7 out of 5
/Denise McQueen
2026-02-22

HELP MY ACCOUNT IS HACKED AND i BEEN ROBBED, ABUSE AND BLOCKED BY AGENT, ALSO WAITING FOR OVER 3 MONTHS TO SPEAK TO SUPERVISOR MY WIRE TRANSFER WAS ALSO STOLEN BY THE AGENT HELP EMERGENCY dont even have 5 dollars to pay an expert my account is hacked

ROBERT ADAMS
2025-11-25

SIMPLY, NO FUCKING CONTACT PHONE NUMBER, AND MY SONS IDENTITY WAS STOLEN AND USED TO ORDER A BUNCH OH BULLSHIT AND WE WANT TO KNOW WHERE IT WAS SENT TO IDENTIFY THE THIEF!!!!!

Alok Sharma
2025-11-03

I had recently ordered a mobile phone through Alibaba but it was Delivered to a wrong address?

Rachelle Delaney
2025-10-06

Found a seller on Alibaba and ordered 3 super boxes paid the money now he wants insurance money and now he is saying my package is being held by Delhi Customs and wants more money I refuse to give him any more money his company is Nova Enterprise and his name is Nizam Ali

Please reach this supplier

2022-05-26

by Riz.ryse.reese

It is so frustrating that the supplier need to review the review I left so that they could filter their reviews. But please don't order in this supplier:
DALIAN ZM INTERNATIONAL TRADE CO.

honestly, my expectations are not meet. First, my physical product, I ordered the one that has a compartment for the eyeliner. I have received it separately from the eye lashes. Second, they are over priced. Hear me OVER PRICED, you just need to explore different vendors in this app and obviously they overpriced. Third, I was told that my package will be shipped the 8th of April, then I follow up they gave me a tracking number on 16 which is more than a week of their promised date. But turns out it really got shipped 28th of April. Fourth, I don't understand about the delay of Shipment because of COVID, I stopped believing this excuse when my other orders got here when I ordered first from them. Lastly, it is super disappointing when they have promised for FREE products for the inconvenience but freaking TWO MAKE UP REMOVER WIPES for all the hassle? No, this is just ridiculous.

Fighting 3 Cases Damm Scammers

2022-06-02

by TheRealSuspect

I ordered 3 items for my retail store and nothing had arrived it’s been 4 months and nothing still they communicate with me every time I texts them
But it’s always the same thing and ups says they do not have the packages nor were they ever dropped off at any facility they trick you when it says “ Buyer Created A Label Through Ups But Never Really Packaged Anything, I’m Disputing all totals around 900 smh not cool big mess and headache I have to go through Alibaba PayPal My Bank a total mess and no don’t believe when they say easy to contact alibaba customer service. Their all shady seems so real then you get burned for your money if you dispute amd if they say their going to fix it right please wait on packages and you agree your screwed say No Don Not Agree With Seller cause in that agreement it also states you agree to a No Refund don’t be fooled take my advise. I’m on social media fb/ Everardo Acosta Instagram Suspect_Acosta SC DaRealMrSuspect I got proof ain’t no lying they scam you.

Deceiving in many ways.

2022-06-09

by Meehmehmeh

I have browsed the app for a long time, uneasy about doing business in China i have looked closely at the sellers. Lots of shiny BS plaque images and certifications that seem blustery. I decided to try it and I finally placed an order for items that are a part of my manufactured product. I was sent the wrong parts (clearly NOT WHAT WAS ORDERED) and the seller offer a 5$ refund 🤦🏼‍♂️. I opened a dispute in Alibaba and so far nothing has been done other than suggesting a 5$ refund was reasonable. This might be a cultural difference I’m not aware of BUT in the US if i send someone something other than what they ordered, I pay to get it back and I refund the money. In my mind this is as it should be. In Alibaba’s mind 5$ back and I keep the useless items makes more sense. So my review is this, its a gamblers app. Maybe you’ll get the product you want, maybe you wont. Either way if theres a problem, your money is gone and odds of getting it back are as close to zero as they’ll get.




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