Contact ESPN Support

If you love ads and miss regular cable commercials this is the app for you. ESPN is the world wide leader in sports no question so i find myself using the app out of habit but not by choice. I would delete but i pay ESPN+ for soccer matches. Most apps start free, then they up sell you by telling you hey pay and we get rid of or minimize ads. Not ESPN. You got ads, commercials, and content trying to run at the same time causing the app to, in simple terms, not work. Sad to say but i think the only thing that really works flawlessly in this app is the running of the ads however they can only seem to figure out how to run THE SAME ad over and over again. At least cable tv switches up the commercials and u might run into something you might actually want. Espn runs the same ad before anything and everything you click there is no escaping it. I’d go as far as to say the ads work better than most of the videos they post of the actual content you are looking for. Tap in for a highlight you will get a flawlessly run ad followed by a barely functional video of the content you want. And if u miss that video and try to replay guess what, ANOTHER AD, the same ad, the same exact one u just watched. Insanity. I doubt anyone at ESPN cares they are suffering from success at the highest level. However when a formidable opponent comes along they will be in big trouble.

Up until a couple of months ago I used this app daily on my iPhone. I loved being able to watch my favorite shows live or on replay at the office. I also enjoyed being able to watch live sporting events when traveling for work. Then one day I couldn’t watch anything on my iPhone anymore. Either I get an error message saying “something went wrong, please try again later” or just a spinning wheel that goes for awhile before timing out. The app for my Roku still works fine but by I have very little free time on weekdays it’s almost pointless. The whole reason I got the app was so I could catch Get Up and a few other shows away from home, so I could “watch from anywhere” like their commercials always say. I had hoped that their recent update would fix the problem but no such luck. Oh, and one last thing, I’ve tried chatting with support twice. The first time nobody ever contacted me like they said they would and the second time they asked a few questions and then just stopped, never to be heard from again. I tried all of the things they asked (power cycling my iPhone, uninstalling the app and then downloading it again, etc. Nothing worked and I am beyond disgusted at this point. I still watch ESPN at home and still love the shows I like, it’s just too bad I don’t get to watch nearly as often as I used too.... It used to be a 5 star rating, now not so much.

Unfortunately ESPN has hijacked the NHL. Navigating through games is a chore, especially if you are trying to watch a replay of an older game you may have missed. There’s no date, no rhyme or reason to how they log the replays, you have to know exactly the matchup you’re looking for if you plan on finding it. Using the app on Xbox one is an even bigger nightmare. If you miss the start of a game you have to scroll through the time line , sometimes causing spoilers - to find the beginning, you’d think just taking the timeline back to the start would bring you there but there’s an hour to an hour and a half of “you event will start soon”. Sometimes the rewind and fast forward feature aren’t even there and you have to exit out of the app and go back in hoping it works. Also the play and pause button don’t work while rewinding or fast forwarding. If you want to stop your times roll you have to slow down/speed up the search speed until the arrow is not moving anymore, that causes it to pause, but there’s still no play/resume in option so you have to let the Xbox idle until the search screen goes away, then bring the search screen back up and then you can play/resume from the paused screen. If it sounds like a twisted mess, it is. You shouldn’t have to go through this just to watch a freaking hockey game. ESPN is awful.