Kayako Classic app not working? crashes or has problems?

Kayako Classic Status

Last Updated on 2021-12-03 by Kayako

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Summary of Kayako Classic Problems 😠👌🔥

- HTML doesn't seem to work in the app even though it's enabled in the helpdesk.

- The app crashes when trying to view the details of a ticket.

- The app freezes when trying to open a ticket or download it.

- The app doesn't work on iPad iOS 13.3 or iPhone iOS 13.3.

- Tickets show all the HTML coding making them almost impossible to read.

- The app is nearly useless due to bugs and crashes.

- The app locks up and is unusable.

- The company has been unable to provide a working app since iOS 13 came out, and there have been no updates in over a year.

Have a Problem with Kayako Classic? Report Issue

Common Kayako Classic Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Kayako Classic app on iOS and Android devices. Solve all Kayako Classic app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Kayako Classic iPhone Issues and Solutions

Kayako Classic iOS app crashes, not working, errors
Kayako Classic iOS app network issues
Kayako Classic on iOS has black/white screen

Kayako Classic Android App Issues and Solutions

Kayako Classic has errors/crashing/not working
Kayako Classic server network connectivity issues
Kayako Classic has black screen

Kayako Classic iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Kayako Classic app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Kayako Classic app crashes or not working on Iphone (iOS):

Close and restart the Kayako Classic app on iPhone
Update Kayako Classic app to the Latest Version for iOS
Uninstall and reinstall Kayako Classic iPhone app
Update your iPhone to the latest iOS version

Fix Kayako Classic on iPhone unable to connect to server/internet connection issues::

To resolve Kayako Classic network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Kayako Classic black/white screen (blank screen) on iPhone:

Follow the Kayako Classic iOS app troubleshooting guide Here →

Kayako Classic Android App Issues and Solutions

Fix Kayako Classic not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Kayako Classic app issues:

Force Stop the Kayako Classic App
1. On android, goto "Settings" » click Kayako Classic app. » click "Force Stop".

Update Kayako Classic to the latest version on PlayStore

Clear Kayako Classic App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Kayako Classic app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Kayako Classic.

Fix Kayako Classic unable to contact server/ Kayako Classic internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Kayako Classic » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Kayako Classic » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Kayako Classic on android.

Solve Kayako Classic black/white screens issue on Android:

Follow the Kayako Classic android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kayako, developers of Kayako Classic.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Kayako Classic Website

Privacy Policy: https://www.kayako.com/about/privacy

Developer: Kayako Support

About this app

Kayako Classic for iOS lets you take your customers with you so great customer service can continue - even out of the office. Kayako Classic has been built from the ground up for speed and usability, with a cleaner, clearer look. Agents and managers can stay connected to their Kayako helpdesk and keep their finger on the pulse. Featuring a vastly improved search function, ticket starring and offline caching, staying in touch with your customers has never been easier. KayakoClassic for Kayako Classic users. Using the new Kayako? Search for our new app 'Kayako'. Whether working from home, in a meeting or in a coffee shop, the best mobile customer service experience is just a tap away. Kayako Classic for IOS requires Kayako 4. 60 or later.