CovidScanBE app not working? crashes or has problems?

CovidScanBE Status

Last Updated on 2022-02-23 by FGOV eHealth

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Common CovidScanBE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CovidScanBE app on iOS and Android devices. Solve all CovidScanBE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CovidScanBE iPhone Issues and Solutions

CovidScanBE iOS app crashes, not working, errors
CovidScanBE iOS app network issues
CovidScanBE on iOS has black/white screen

CovidScanBE Android App Issues and Solutions

CovidScanBE has errors/crashing/not working
CovidScanBE server network connectivity issues
CovidScanBE has black screen

CovidScanBE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CovidScanBE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CovidScanBE app crashes or not working on Iphone (iOS):

Close and restart the CovidScanBE app on iPhone
Update CovidScanBE app to the Latest Version for iOS
Uninstall and reinstall CovidScanBE iPhone app
Update your iPhone to the latest iOS version

Fix CovidScanBE on iPhone unable to connect to server/internet connection issues::

To resolve CovidScanBE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CovidScanBE black/white screen (blank screen) on iPhone:

Follow the CovidScanBE iOS app troubleshooting guide Here →

CovidScanBE Android App Issues and Solutions

Fix CovidScanBE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CovidScanBE app issues:

Force Stop the CovidScanBE App
1. On android, goto "Settings" » click CovidScanBE app. » click "Force Stop".

Update CovidScanBE to the latest version on PlayStore

Clear CovidScanBE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CovidScanBE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CovidScanBE.

Fix CovidScanBE unable to contact server/ CovidScanBE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CovidScanBE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CovidScanBE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CovidScanBE on android.

Solve CovidScanBE black/white screens issue on Android:

Follow the CovidScanBE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FGOV eHealth, developers of CovidScanBE.

About this app

By scanning the QR code of the certificate, CovidScanBE will show the data that is also printed on the certificate, such as name and type of certificate. CovidScanBE this app is the official Belgian app to scan COVID-certificates. It complies with the European directive on EU Digital COVID-certificates. That way, a certificate can be validated and checked.