On Location app not working? crashes or has problems?

On Location Status

Published by On Location

The On Location app is your dedicated assistant at the world's most iconic
events. Book a premium package through On Location, and use the app to get the
most out of your experience.

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Common On Location Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot On Location app on iOS and Android devices. Solve all On Location app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

On Location iPhone Issues and Solutions

On Location iOS app crashes, not working, errors
On Location iOS app network issues
On Location on iOS has black/white screen

On Location Android App Issues and Solutions

On Location has errors/crashing/not working
On Location server network connectivity issues
On Location has black screen

On Location iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever On Location app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix On Location app crashes or not working on Iphone (iOS):

Close and restart the On Location app on iPhone
Update On Location app to the Latest Version for iOS
Uninstall and reinstall On Location iPhone app
Update your iPhone to the latest iOS version

Fix On Location on iPhone unable to connect to server/internet connection issues::

To resolve On Location network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix On Location black/white screen (blank screen) on iPhone:

Follow the On Location iOS app troubleshooting guide Here →

On Location Android App Issues and Solutions

Fix On Location not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent On Location app issues:

Force Stop the On Location App
1. On android, goto "Settings" » click On Location app. » click "Force Stop".

Update On Location to the latest version on PlayStore

Clear On Location App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "On Location app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch On Location.

Fix On Location unable to contact server/ On Location internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click On Location » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got On Location » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch On Location on android.

Solve On Location black/white screens issue on Android:

Follow the On Location android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at On Location, developers of On Location.

100% Contact Match

Developer: On Location Events, LLC

E-Mail: [email protected]

Website: Visit On Location Website

84.62% Contact Match

Developer: On Location

E-Mail: [email protected]

Website: Visit On Location Website

About this app

Access your personalized itinerary, hotel info, and mobile tickets anytime. The On Location app is your dedicated assistant at the world's most iconic events. Book a premium package through On Location, and use OnLocation to get the most out of your experience. Receive up-to-the-minute event updates when you activate push notifications. Chat, call or email our guest service team for live assistance.