LookAround app not working? crashes or has problems?

LookAround Status

Last Updated on 2017-09-18 by HaveALook UG (haftungsbeschrankt)

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Common LookAround Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot LookAround app on iOS and Android devices. Solve all LookAround app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

LookAround iPhone Issues and Solutions

LookAround iOS app crashes, not working, errors
LookAround iOS app network issues
LookAround on iOS has black/white screen

LookAround Android App Issues and Solutions

LookAround has errors/crashing/not working
LookAround server network connectivity issues
LookAround has black screen

LookAround iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever LookAround app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix LookAround app crashes or not working on Iphone (iOS):

Close and restart the LookAround app on iPhone
Update LookAround app to the Latest Version for iOS
Uninstall and reinstall LookAround iPhone app
Update your iPhone to the latest iOS version

Fix LookAround on iPhone unable to connect to server/internet connection issues::

To resolve LookAround network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix LookAround black/white screen (blank screen) on iPhone:

Follow the LookAround iOS app troubleshooting guide Here →

LookAround Android App Issues and Solutions

Fix LookAround not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent LookAround app issues:

Force Stop the LookAround App
1. On android, goto "Settings" » click LookAround app. » click "Force Stop".

Update LookAround to the latest version on PlayStore

Clear LookAround App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "LookAround app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch LookAround.

Fix LookAround unable to contact server/ LookAround internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click LookAround » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got LookAround » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch LookAround on android.

Solve LookAround black/white screens issue on Android:

Follow the LookAround android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HaveALook UG (haftungsbeschrankt), developers of LookAround.

Verified email

Contact e-Mail: [email protected]

About this app

The this app virtual tour app allows you to capture 360 tours using various 360 cameras, fully compatible with VR (VR tours). Our virtual tours are optimized for VR headsets and can also be shared and integrated into your website or supported property portals. Hotspots allow you to freely move within a virtual tour and get a truly immersive experience of real estate. Create stunning 360 VR virtual tours using the this app app within minutes! If you have any feedback or questions, please send us an email hello@getlookaround.