Contact Hours Time Tracking Support

Suddenly you can’t use the app anymore without logging into an account. I didn’t have an account and don’t want one. This shouldn’t be allowed to be marked as a “free app with in-app purchases” if you literally can’t use it without purchasing anything. And don’t tell me the account is free, because there’s no bozo-level which costs nothing — there’s only a 30 day free trial. This is complete garbage too because if I only use the app on one device, no infrastructure or services are needed on their end for syncing (i.e. because I’m not syncing anything). I used to have a fully functioning piece of software on my phone, which wasn’t synced with anything and which therefore did not require any account— now I don’t have access to any of my timers or past information or anything. This is really garbage, highway robbery at its finest. Thanks for destroying my perfectly good app with your unnecessary update, and thanks for robbing me of access to a bunch of my personal data which i spent hours creating (pun intended). Seriously though the people who pushed out that upgrade that forces users to have an account— terrible people.

I installed the app to track my time through out the day. When I first opened the app, I wanted to add that I woke up at 9:07AM. So, I set a time slot for wake up time at 9:07AM. (It was currently 10:40AM). So, the app automatically setup a 1 hour and 40min window for waking up. When I tried to adjust the wake up time; I had to use a 2nd time slot for what I was doing from 9:07AM until 10:40AM. That was difficult to do. During the process of trying to figure out how to add another time slot; I realized that you only get THREE FREE TIME SLOTS and you have to PURCHASE additional time slots! How can you test the app with only three free time slots? The app also signed me up as part of a TEAM when I had selected tracking time for individual productivity. Then, somewhere in-between uninstalling and reinstalling-the app; ( I had uninstalled then reinstalled in order to rate the app), it said that my password was incorrect and I needed to create a new password....it was a big mess from there and I have now WASTED more than 2HOURS trying to add a productivity app that did not work!!!🤨🤯

I had used this app for a few years to track my productivity and project hours for billing. That is until they suddenly updated and put everything behind a subscription paywall without warning. It was forcing me to create yet another account and select which version, none of which are free, and in fact are a fairly high cost when compared with other comparable apps. What upsets me most is the lack of consideration for the existing user base with the sudden change in business model. It would have been understandable if they put new features behind the paywall and kept a free version, but they completely squashed any free use of the app. If they lack respect for their current users now, what will stop them from sudden changes in costs and package features in the future. This company has completely destroyed any trust I had towards them. I would never recommend them or their products now. The happy ending is that I’ve already found another app that does just as much, if not more, and is free.