Welcome to the Chick-fil-A® App. Earn points, redeem available rewards of your
choice and reach new tiers with increasing benefits. FEATURES 1. Mobile
ordering – Place your order through your phone, choose your preferred pick-up
method, and let us know when you arrive. 2. Earn points...
A premier app for an unparalleled restaurant.
It is no surprise that the Chick-Fil-A app/reward program is superior to other fast food apps/reward programs since their food and service are superior to begin with. Really and truly the original Chick-Fil-A app/rewards was pretty good, but this new updated version sets itself even further ahead of any other fast food app I have used (and I have tried/use several others). Ordering and paying could not be easier from choosing a location, items from the menu (meals or individual items), choosing sauces, adding special instructions, changing payments, and submitting the order. The app even tracks your location (when enabled) to send the order when you’ve arrived (or close to arriving if you choose) for the freshest meal possible. Every time I use the app to order (now about 95% of the time I go) my meal is ready upon my arrival (and everything is completely correct!). I can’t say enough how superior this app is to other fast food restaurant apps out there; yet again Chick-Fil-A proves they are unparalleled when it comes to fast food chains.
New Update is Disappointing
Chick-Fil-A recently had a pop up asking me if I wanted to update the app. Because I love Chick-fil-A, I of course agreed. Boy, was I disappointed. The biggest difference is that now your food is not even prepared until you are relatively close (perhaps half a mile away). Our Chick-fil-A is not for the faint of heart. It is always slammed and I expect to have a wait time, I plan on it. That is why I order through the app. I even intend to do you prepare to wait when I order through the app, but to wait for 12 to 15 minutes after I have ordered through the app seems ridiculous. I should just get in the regular drive-through line or wait in the regular line inside. Now I understand that the reason this change was made was probably because somebody drove to the wrong location or complained because their food was not hot since it might have been prepared to soon before they arrived. All of this makes sense to me. However, if commonsense is applied and the app can predict the amount of time it will take to prepare your food given their current business, just like Starbucks typically does, one would think there would be a scientific formula for how long you would need to wait. Yes, overall I am still appreciative of the delicious food and the gracious service but I would like to see the app return to its previous state where I can simply walk in and my food is ready to go.
Terrible customer service response time
I purchased food at roughly noon through the app and received a “503 error”. I then went in to the store and paid for my food the old fashion way. About 7 hours later I got a notification saying my food was ready, and my card was charged and my free sandwich reward was used. Tech issues happen, I get that, but the customer service is TERRIBLE. I’m currently on hold as I write this. I emailed in a few weeks ago with no response. After a few days I called in after I didn’t get a response. I was told my issue was being handled by a “regional manager” on the first call. No time frame was given on a resolution which is fine I guess. Here I am, 3 weeks later without a resolution and I can’t even talk to someone on the phone due to hold times. I was kicked off the line while waiting to talk to a rep and I’m on hold again. When the app works as intended (it usually works fine), it’s an excellent app. However, when things go wrong you have to rely on the customer support team to give a resolution within their policy. I can no longer order food from the app with confidence due to the poor customer service experience. If something goes wrong on the app, expect to have your money tied up for weeks and even months. I don’t even know if my issue will be resolved at this point. It’s a shame because the app works so well most of the time and the user experience when it works is excellent.
Can’t add multiple gift cards or multiple orders. Account switch limit
One star! The old app allowed you to stack multiple Chick Fil A gift cards but the new one does not. My local grocery only sells Chick Fil A cards in multiples of $10. I buy them there for fuel rewards. $10 doesn’t feed my family. Additionally the new app won’t let you place an additional order for food if you forgot something. You must pick up your first order before the app allows you to place another. This means going in and standing in line to place an order for the additional item. This wastes a lot of time! Some rewards won’t let you redeem two in the same order so this reduced functionality forces you to complete the first order to be able to redeem your treat reward in a second order. One more thing... old app remembered the previous Chick-Fil-A login email and the new one does not. I buy multiple cow calendars and now it’s more work to log out of one account to redeem the monthly treat and then log into another at the same Chick Fil A visit usually. For example we will use my account for my calendar treat and then my son’s account for his calendar treat of the month. Old app remembered the previous email address to save time typing it in but new one makes you delete it and type it all out. Inefficient! Your developers should be ashamed of themselves for butchering the app! Please bring back the original superior app!
Confused CFA Guests
As a Team Member, I feel obligated to express some of the thoughts guests express to me about the app, because we run into a lot of problems with it at my CFA. Rewards are too hard to get to and slow down the flow of ordering. Why is the most important option of Rewards (Redeeming in store) the last page? I often have a hard time telling guests how to get to that page and have to just point at their phone. That's weird. We should be able to explain to guest how to get to this page in simple phrases, like click the button in the top right hand corner. Not click the present (you have to say present because the font that says "Rewards" is to small to read) Then swipe over in the top 1/3 of the screen twice. Thats weird, and we often say like "sorry our app is a little weird" to guests to make them to feel like its their fault. Overall, there's a lot of messy parts. Guests also try to scan to pay and don't know they didn't hook up money, and this is just because the font on button is just way to small. In Florida, about 50% is 50+, and you we cant depend on them being able to read the very small text so we just say tap the 1st or 2nd button, but it would be much easier if everything was just readable. I hope these thoughts help in improving the app. :)
My 2 cents because I use the app daily
So there are three complaints I have, but at the moment I can only think of 2: 1. When loading money into the app I love that there are different payment/card options. However, I cannot pick anything less than $25 to reload. I would like for the amount to be adjustable to MY personal situation. I understand people miskey and may make the mistake of adding more funds than intended, but if the top threshold is $100 then I don’t see where the big problem is. 2. I have a lot of rewards, and last time I made the mistake of picking a frosted lemonade instead of the milkshake. The picture look almost alike so it was silly mistake while dealing with 4 kids in tow. The manager couldn’t back out of the reward to pick the right now, but thankfully the points were the same for milkshake & frozen drink so it wasn’t a big deal. The problem comes when one may double tap the wrong reward (happened to me!) and then you have 2 fries when you only wanted one. 3. Will come back to give feedback
App Hacked, Nothing Was Done
When I discovered that someone hacked into my Chick Fil A app and was using my credit card to add money to a digital gift card, I immediately called customer service. The representative admitted it’s very likely someone did hack my account and discouraged me from deactivating it. I took his advice and instead changed my password, enabled Touch ID and removed my credit card information from the app and called the card company. My card company handled everything perfectly, but the next day I discovered my account was still being used by someone on the other side of the country. I called Chick Fil A customer service again and he submitted a form to have my account deactivated. It’s been a week, my account is still being used by the hackers and nothing has been done on Chick Fil A’s part. I’m shocked by how hard it has been to keep my account secure. Even though I’ve enabled Touch ID and changed my password, it seems as though there’s no way to force a log out so whoever used my account the first time is still able to do so. And I don’t have the capability to deactivate my account myself because of the outstanding balance the hackers put on the digital gift card linked to my account. As soon as I get customer service to do their job, I am deleting the app and will never re-download.
This app is perfect, I’ve never had an issue and it is very dependable. I deliver pizzas and sometimes I’m in the mood for a grilled chicken sandwich or my personal favorite spicy chicken sandwich with strawberry jelly! I usually don’t get off work til after Chick-fil-a closing hour. Also the last couple of hours where I’m from seem to be the busiest. I hate waiting in lines whether it’s drive thru or inside, so being able to place my order after I drop off a pizza, a driving 5 minutes to get there, walk into the store, grab my bag and I’m otw back to work is literally genius. Even better I’m able to comfortably ask my brother or my boyfriend to pick up food otw without dealing with money or them putting in the wrong order etc. This app is fabulous and I’m upset with myself for not getting it sooner lol. If there was anything I could change on here is giving me an option to write notes like, extra crunchy chicken, or give an option to have a large water, but that’s simple and I’m sure it’ll change soon😁
Time Saver ! close to flawless so far
This App allows me to dine take out or eat in from the “bag”. Before the app, which i 1st heard Clark Howard praise on the radio, the Atlanta Peachtree X Collier Rd location, a mere 2blocks from our office was nearly unusable due to the wait times. I would go there once every few months and never use the drive through, now i walk up on pleasant days at least weekly. i know to hit the “i’m here” button about 100 yds before i walk in and i now get my food in 1 to 3 minutes like clock work. The app allows me to customize everything on the menu and while i’ve seen them miss a condiment here or there i think overall accuracy is much higher because of the total digital experience. The only flaw i saw recently is they removed all salads for a week or 2 due to the romaine lettuce problems - in a perfect customer experience world they would have messaged inside the app what was going on.
Good App Poor Experience @ Restaurant
Overall it's a great app. Customization of orders are limited. If want lettuce and no tomatoes, you can only do that with the original sandwich while you're not able to remove it from the deluxe version. At Fairfax Circle, a normally very busy location in my experience, they do not have dedicated parking for mobile orders, but insist that mobile orders are picked up thru walk-in vice drive thru. The app includes a notification that you're at the restaurant with the caveat it is to provide the freshest food. Sitting out in the parking lot until there's a space to park is not going to keep the food fresh. They should be able to either take my order number at the drive thru and enter it so I am in the sequence or it's an option in the app to notify them the customer is in the drive thru queue. Or reserve a space for pick up orders like every other restaurant in the country pretty much does for their mobile orders. The customer isn't going to know the parking lot is full before they arrive and the mobile order is to place your order before you even arrive at the restaurant with your custom choices.
Jasper, Al Chick-fil-A
I eat there literally 3-5 times a week. I always order through the app, and most of the day time employees know me by name. I eat there on my way to work because ordering through the app and going in to grab my food used to be fast and convenient, and my order was always correct. That is no longer the case. It takes longer and longer to get my food, and often I don’t get napkins or all of my condiments. And I don’t know this until I get to my car because they tape the bag shut. And even that takes entirely too long. They can’t just fold the bag over and tape it. Instead it has to be rolled down ever so carefully. Anyway, today was my last straw. I decided to order through the app and pick my food up at the drive thru because I’m working at home today and was still in my pajamas. I got there well before 10:30 but didn’t get to the speaker until 10:31. I was told I couldn’t get my breakfast. It was literally 1 minute late, and if your employees hadn’t suddenly become slow as hell, I would’ve been at the window well before 10:30. So I left and went to Jack’s who served me even though it was a few minutes after 10:30. I’ll let them have my regular business from now on.
I want to love the app like I love Chick Fil A
This app is mediocre at best. I got a Facebook notification about a free sandwich if I purchased online today. Ordering chicken minis online from home worked to begin with but that was where the success ended. I left home and immediately couldn’t access my order to “pull up and let them know” I was at the restaurant. I have not once ever, despite re-downloading the app at least 3 times, been able to view orders or treats without being on wifi (typically mine at home). I have an iPhone 8+, have the latest version of ios, and sufficient memory on my phone for the app. But I get the message that the app “isn’t connected to the internet”—whaaa? I live in a town of 200,000 on a major highway with LTE everywhere. So, to solve my problem I just pulled up to the drive thru and told them I had an online order. The girl gave me my food but gave me no free sandwich or comparable breakfast item. I thought the free item might come as a notification on the app but nope, not there, either. A disappointment altogether...Please get the glitches fixed on this app once and for all.
Good overall but should allow Dine In option for mobile orders
I really like the app. I have a few wishes for the app and rewards program. First, I wish we could exchange rewards earned for other equivalent food/drink options. Often, I earn a breakfast biscuit and never use them, because I don’t like biscuits. I wish it would just allow you to get a monetary credit on your order in the amount of the retail price of the freebie offered. I also wish they wouldn’t expire so quickly, but I don’t foresee them giving any consideration to that. Most importantly, I think mobile orders should allow the customer to choose not only between Carry-out and Drive-thru but also Dine-in. It seems odd to me that you can order for carry-out but not feel welcome to eat in the restaurant if you so choose. Tried to order this morning (5/07) and the app crashed several times and would never submit the order. So I had to order the old way and wait during morning rush hour. Usually the app works well, but this morning, it wouldn’t allow me to submit my order despite 5-6 attempts.
ONE THING NEEDS IMPROVEMENT
The only thing about this app that needs improvement is the where you can put a note to the store. My family and order through the app and love it for the most part, however, the spaces it gives to let the store know something that you would like them to do is NOT enough! I just tried to put that I want the fries in separate bags that have salt on them and this is all I could put and had to do it without spaces between words to put the message: UNSALTEDFRIESSEPARATEBAGMARKED So I was trying to say that I wanted the unsalted fries in a separate bag and mark it so I would know which ones are salted and which ones are not, but the above message took every space it gives you, so if you wanted to ask tell them to put one of the meals in a separate bag or to put all the sauces in separate bag or anything else there is no way to do it! And now I just noticed that when you review your order details after you submit it, you can’t see the message you sent with it. That also needs to be corrected! One last thing I just remembered, I know that when I got through the drive thru or go inside and order, I can order the fruit cups without one of the fruits that I don’t care for, but it doesn’t allow that on the app, so that would also either need more space on the message part or the option to remove one of the fruits from the fruit cup! In the end, I don’t really understand why the message part is SO limited with spaces! :/
Rewards program has been DOWNGRADED
Used to be really happy with ChikFilA rewards program. I would get free food items every few visits. However, they just changed their rewards program into a tier based points system. For example, the lowest level gives you 10 points for every dollar. To give you an idea, salads (which I used to get for free around once a month) take 1500 points to purchase. That means you would have to spend $150 in fast food at ChikFilA just to get a free salad. The top tier (red member) requires 5000 points to maintain red-level status. Red members accrue points faster by getting 12 points for every dollar and get a few more benefits - nothing that much more amazing than lower level members. 5000 points is over $400 in fast food within a year. I don’t think my arteries could handle that. Anyways, as far as the app goes it’s great and easy to do mobile orders. However, I don’t think I will be spending as much at ChikFilA as I used to because of the rewards program changes.
Yes. Chick-fil-A is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,744,112 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Chick-fil-A Is 25.6/100.
Yes. Chick-fil-A is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,744,112 Chick-fil-A User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Chick-fil-A Is 25.6/100.
Chick-fil-A works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
By Nichelle German
Feb 03 2021
Why cant I remove an expired card? It says swipe left, nothing. How do you remove old debit card information?
By Jasmine Chandler
Jan 09 2021
I want to love the app but whenever I earn enough points to get anything free it still charges my card then still takes my points. This has happened to me twice. The third time I transferred funds out of the account linked to my app to see if it’ll do the same. It still tired to charge my card and still took my points after it forced me to cancel the order. On hold with the customer service line. Then they really expect you to wait in that long ass line when they know the app is trash smh!!!
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