Chipotle - Fresh Food Fast Reviews

by Shocked85

(1) You place an order, discover they have sent it to the wrong location or added multiples of things you need one of and handy dandy “Pepper Chat” is “happy to help” but asks for the order number…which is nowhere to be found on Chipotle , not in an email, text, nada. Special.
(2) Speaking of going to the wrong place. If #1 happens to you, you’ll have to call them…any guesses what ELSE is not included on thr app? That’s right, the actual phone number of the location.
(3) …and when you have Googled it or GPSd that info and called, any guesses what you get for your trouble? More trouble. No real way to reach an actual human. When you do, often several calls later, you will get someone who is COMPLETELY clueless. Zero customer service. The guy today actually asked me if I wanted a refund after 20 minutes on the phone, between navigating the system and trying to explain their own app to them. I’m like, “No, I enjoy paying for food that is roughly 45 minutes away from me that I will never eat. That is my favorite.”
(4) Why is there no way to leave message to staff on Chipotle ? Why can’t Chipotle give you location based options? Why would anyone want to go back to Chipotle system to get a refund after all this? WHAT IS WRONG WITH THIS COMPANY?????

by VML214

Chipotle would not let me move on until I selected one of 3 ways for Chipotle (not me) to select which location I want IT to chose. None of the 3 are how I want to place an order. I would prefer to manually select a store each time because if I’m picking up I am out for work and may want to pick up either close to a location I will be, close to my office or home. None of the 3 options will let me do this. AND mark my words I guarantee I will place an order, glance over it and miss something because I’m in a hurry and the order will be sent to a store I did not intend (because I have done this before on similar apps). I know that’s ultimately my fault but it wouldn’t happen if I could manually select the store location I want. Also Chipotle should tell us if the location is out of something or the team should have a way to update it to remove options they don’t have. I order crunchy tacos only to get there and discover their fryer was down and had to make a different choice. Clearly not the end of the world but i didn’t find out until I went up to the counter to pick up so obviously the order wasn’t ready, the point of Chipotle is to save time when I’m in a hurry and if that can happen it would have been faster for me to just go through the line and place an order the regular way. That way it easy to say light salsa too.

I’m not sure I’ll use Chipotle again...

by Iccanobnad

I went to order from Chipotle and kept getting a “Something Went Wrong” message. After several attempts trying different changes I got in my vehicle to just order in person. When I walked in there was a small line of people and when I asked a patron if this was the end of the line to order she said that you have to order online or in Chipotle . I went to an employee and explained that I had tried to order multiple times and keep getting the same error he told me that their network had been down for at least 30 minutes and will not be back up for another 20 minutes or more. I then asked if I could just give him my order and he said no, you have to order online or in Chipotle . I then said that you just told me the network was down and would not be up for 20 or more minutes. His response was yes you will have to wait till the networks back up until you order and then it may be an hour or so before we have the food ready. At what point does common sense come in to play?! I wasted time and effort to get a ridiculous response and was turned away to give my business to another establishment. It is not all the employees fault. If this app had a network issue then they should shut down Chipotle and the website stating that there’s an issue and not let the customer feel like they can place an order when there was no way the customers were going to be able to place that order. The whole experience has soured me towards purchasing any further meals from this app.

by Camstar Liver

if you have Chipotle do NOT save your card information on it. Manually enter it each time or don’t even use Chipotle . Hackers logged into my account and charged $500 combined between the two cards I have on file. Chipotle doesn’t have duo-authentication or any feature for ensuring fraud doesn’t take place. Another thing, in Chipotle these hackers changed my email and phone number so i wouldn’t receive notifications while they ordered 5 different orders, some being over $100+. this app doesn’t have any feature like most apps or websites to confirm an email or phone number after changing it. After reading past a handful of 5 star reviews for Chipotle i’m starting to read so many more reviews where others talk about the fraud that was committed on Chipotle. BE AWARE People will sell your info and group together to change all of ur personal info and don’t have to show any proof of identity and then collectivity steal hundreds of dollars from you. All together I lost over $500 from both cards I had on file with Chipotle. Best part is is that this app doesn’t care!!!!! They really don’t care because this is a constant issue and app developers won’t fix it. Just like how they don’t care about their employees. Makes sense!!!

by Onthemove2thechi

Chipotle just doesn’t seem to want you to use gift cards. There has been a problem for weeks of it not showing any gift card balance, which support told me was going to be fixed. Still not fixed. The bigger issue for me is that I can’t load multiple gift cards. I LOVE this app, so family and friends often give me gift cards for birthdays or Christmas. But when I have a $5 balance on a card thru Chipotle (when it was actually working!), I can’t load another gift card to get it high enough to actually make the purchase, and there is no ability to split the payment between the gift card balance and credit card. The “response” to this is to use the small gift card balance toward a purchase in store...which makes Chipotle pretty pointless! If I can only make 50% of the orders I would like to via Chipotle , and Chipotle itself is apparently unreliable, what is the point of Chipotle ? It is not a tall task to add the capability to load multiple gift cards or split the payment between a gift card and credit card (in fact I think the early versions of Chipotle HAD that ability), so why is this still not a thing? I will eat this app either way, but the point of Chipotle is the convenience, and I find the continued neglect of the payment portion of Chipotle supremely disappointing.

by Maggie 💕

Want to get your this app account hacked into, where your payment information is stored? Then Chipotle is for you! Now, with this app’s app, hackers can bypass your password, no matter how impossible it is to guess, and access your account, easily, all without asking you to verify the log in! Once they’re in, they can order unlimited mobile orders in a few simple clicks, on YOUR debit card! How incredible! When you check your bank account to find that you have all but $5 left, and that hundreds were spent on this app, you’ll be thrilled. You’ll be even more thrilled when you can’t buy simple necessities for over a week because you’re waiting on the fraudulent charges to be refunded and for a new debit card to arrive at your door. The best part? this app doesn’t do anything to help you out when you contact them for help, and you wait over a week for the email they said they would send to you, but never did! When you share your story, you’ll find out that this happens really frequently, to people all around, and this app has done nothing to increase their account security. So thanks this app App, now I’m broke, AND starving, because I haven’t been able to buy groceries in over a week! I hope whoever ordered $100s worth of this app with all the money I had left really enjoyed their meals!

by Laurelfecko

You’d think I’d have learned the first time this happened but I didn’t. I was out of town, but wanted to place an order for my kids and hubby who were at home to go pick up. I have a favorite location selected so it should default to that location, right? (Otherwise, what’s the point of having a favorite location?) So I place my order and it doesn’t ask me which location I want until the very end. And of course I missed it so now my order is going to the location near me, NOT my favorite location (near home). THERE NEEDS TO BE AN OPTION TO CANCEL AN ORDER IN Chipotle !!!! I should not have to search to find the phone number of the wrong location to call them and tel them to cancel my order. But then again, if it would just DEFAULT TO MY FAVORITE LOCATION, this wouldn’t even be an issue. Or at the very least, in BIG BOLD LETTERS ask me BEFORE I PAY to confirm which location I want my order sent to. I enjoy the convenience of ordering on Chipotle and my god being ready when I arrive, but you really need to fix this. Either make it say “DO YOU WANT YOUR ORDER MADE AT YOUR FAVORITE LOCATION” before paying, OR as the option to cancel an order on Chipotle . I called that store that my order went to and told them I made a mistake and I needed to cancel my order, but somehow I never got reimbursed. And that is why I give Chipotle 1 star.

by **Big J**

My review is not regarding Chipotle but for the employees simply following the requests in my orders while paying attention to portion size of each of the j ingredients. Several times I asked for my order to double wrapped (2 tortillas for each burrito) because I know how full the employees fill them. The employees tend to wrap the burritos so full, they struggle to close them. They also do not pay very close attention to portion size of each ingredient. Double wrapping helps with eating without the mess. Today however, my requests were not followed. I got one very over stuffed burrito which tore apart into a soggy mess which leaked onto my clothes. To further add insult to injury, I had to wait while the employee speedily had to remake my order as someone else had stolen mine. I understand that is beyond their control, but perhaps your restaurants could benefit from changing up how they do things. Like keeping orders behind the counter until the customers verify the order on their app. So bottom line: Employees need to pay attention to portion size and following instructions in each order. And ensuring pickup orders are given to those customers who ordered them Won’t be using Chipotle anymore

by Tp3115

Generally speaking, I love Chipotle ! However, Chipotle should reflect when the store is unable to fulfill an order due to being out of an item or ingredient. Several other restaurant apps have no issue keeping up to date what’s actually currently in stock. this app on the last several orders has called me to say they’re out of white rice, out of a specific drink, or even out of tortillas. There’s also no way to get a refund through Chipotle when my whole order just got jacked up due to poor stocking issues at the store and a complete lapse of communicating that to customers. After tonight’s experience, I’m seriously considering scrapping the online ordering or delivering until some major changes have been put in place to remedy the refund issue as well as notifying customers what’s unavailable. I shouldn’t be able to place an order when the store is missing half of it. Especially when I can’t be reimbursed for it. Great concept, but a LONG way to go. Definitely am sticking to Panera at this rate who has an actual functioning delivery platform and exceptional customer service when they do make any errors. They certainly aren’t robbing people by refusing to refund food they quite literally can’t serve you.

by Jconleype

Psychological research has been done that shows that people in a situation where they have to wait their turn almost unanimously prefer that there be only one line. Otherwise they generally feel frustrated and like they have no idea when their turn will finally come. You have created the latter type of system with your online ordering app. The food is never ready when you say it will be, usually being late by 15 minutes or more. Then people getting into the store line are able to order and receive their food before the online orderers receive theirs. Also, there clearly is no system for employees at the store to indicate to Chipotle system when the orders are actually completed. So your system cannot improve, because there is no feedback and no accountability. You need a reader board in the store with customers’ names and order placement times, promised pickup times, and estimated actual completed times (if the promised time has passed). Then users could see that orders are being handled in a first-come, first served order, which would alleviate some of your chaos. Deleting app. Probably not returning to your stores. Love the food, though.

by Modellaw

There are several problems with the this app app in my opinion. First, anyone who orders online or scans so that they can get points should have the receipt email to them. Also you should be able to pull up the receipt in Chipotle , as well as look at your transaction history. 2nd, you should be able to see your points adding up other than just the total, to ensure they are being added correctly. 3rd, you need to create a short comment section at the end of each entry item. Currently there is no way to communicate with the restaurant about any specificity to one’s order that can’t be manipulated via Chipotle options. What if I want the fajita veggies on the side with my bowl? There’s literally no way to tell the restaurant that now. Which means if I want that, I have to come in and order the food the good old’ fashion way.

The this app app has basically taken every measure possible to avoid letting people see specifically how their points are being added at each purchase, as well as still requiring me to get a paper receipt regardless of whether I have a rewards account. I also can’t order through Chipotle if I want my food the same way I am able to get it if I just go through the line inside. It’s not efficient and it’s archaic. Get it together this app, you’re better than this.

by Memom2four

I ❤️❤️❤️❤️this place & eat here so much
That I switch restaurant locations at times cause i go so often! I love getting points each visit they build up fast .. but that’s about all I can do with Chipotle is scan at the check out . I can’t order from app , can’t put a favorite in off the menu into app even after I’m home page its an option because it does not store my orders in its memory! Never any specials in my area EVER( to get faster points) Even with ordering from 3-4 places in south jersey and two places in Manhattan.. almost daily ! IF I could place an order with my app ... when I go to check out in app ( I think you can pay with a card only) it charges me more .. says ordering for the first time $2.50 or a little more . Another way for getting faster points .. “try something new ... or favorite something new... well that’s stated on the home page only but no place in Chipotle opens that offer up to use. I’m ok with walking in to order If I had to rely using Chipotle to order.. I would Not be able.. like what if .. who
Knows if something happened and I was unable to walk in and my cell speaker was broke .. i could not call an order in .. I couldn’t order via Chipotle .. I’d miss this app hugely .. I’d have to go elsewhere! Thinking 🤔 how many missed costumers... due to issues with Chipotle ?

by Taleci

I love the convenience of being able to order food by an application and have it ready when I get there.
However, the this app app leaves a lot to be desired.I had purchased a gift card and loaded it onto my app, but when it got down to only seven dollars, it proved to be very frustrating because I couldn’t make up the rest of my order with another payment. I had to go to the store and have them scan Chipotle in order to remove the remaining balance on the gift card and clear it out. The problem is, the folks in the store are not that well trained and it took three times of doing that in order to make it show properly.
Also, even if you have more than one gift card, you have to remove one before you can add another. Once again, very inconvenient.
It’s also very frustrating that you can’t order a vegan salad without the guacamole and get credit for that. If you aren’t ordering a two dollar add-on, then your order should be two dollars less.
And finally, you should have the option to make something light or extra for every option. Sometimes I can and sometimes it says I have exceeded the number even though I basically ordered the same thing almost every day.

by Vandykeb

Overall that app is OK - because at the end of it I get my this app!
1.Frequent issues with this app app needing me to log in again. This is quite inconvenient considering the only time I’m using Chipotle is when I’m about to pay for my order and get the rewards; this ends up with me either furiously trying to figure out my password again in the moment or just saying “screw it” to the rewards points.
Solution: might be helpful to have a TouchID option for sign on - or reduce the frequency you have to log in to use Chipotle .
2.You can only load one gift card at a time! As a hungry healthcare worker trying to get some food on the fly for my family and me, this is impressively silly because I usually need to pay in amounts larger than one gift card, but also have other gift cards I can add if only I was able. So now I basically always have to pay with my credit card some small amount, even though I have gift cards available...which is an upsetting flaw. Other large chains like Starbucks and Chick Fil A have figured out how to keep a sum of money on Chipotle accounts.
Solution: might want to try to do the same thing as other large chains

by Xokenya

we ordered off of Chipotle only to realize 30
Minutes later our order had been canceled... no notification or explanation as to why. I had to click on the “where is my food?” Option to see (since it hadn’t came even past the estimated time!) where it was at. When we investigated further we saw that Chipotle had charged the money anyway?!? Like what? If the order was canceled, refund the money. We then called up the this app we ordered from and they told us, a door dash employee had came to pick up the order but the this app location said they didn’t receive it...🤔hmm. How could that be, if the door dash employee received it & went to that this app to pick it up... how could they not have received it? If this app is the one billing us.. how could they not have received it? come to find out they did have it in their system. They were just lazy and didn’t want to take the time to search for our order or make it. We ourselves had to leave the house to pick up the food/ get out money back. all in all this app make sure your employees don’t try to scam people and act as if it’s all door dashes fault when in reality, they are at fault. Period.

by Curban222

Overall I love the convenience and layout but there are some essential flaws that really aggravate me.

1. The gift card management is AWFUL. Seriously awful. If the gift card you apply is insufficient you can’t use the gift card along with a credit card. You can only use one payment method. I’ve had a $2 balance on my gift card for months because I haven’t been able to use the full balance. Similarly you can’t add an additional gift card to the balance. I have a new gift card but Chipotle won’t let you add to an existing gift card balance. So I can’t use my current gift card or new one unless I pay in store...which defeats the purpose of ordering via Chipotle . Honestly this is the main reason for my low rated. It’s just stupidity and it’s the only restaurant app I’ve ever seen so this. It’s just DUMB. Did I mention it’s dumb?

2. Chipotle always defaults to a certain location, even if you set a certain location before going to order. I have ordered from the wrong location after Chipotle defaulted without me realizing. There are multiple locations on the same street in my area so I thought I had the right location until o got to the store and they didn’t have my order. The people were understanding and gave me my order with no additional charge.

by Le+$BeHonest

The this app app works for what is is but in the case that you have an issue it becomes the worst experience quickly. On multiple occasions I have ordered chips with my meal for pickup orders. Not only do this app workers never put chips in your bag, due diligence is placed on the customer to ensure that we’ve received our complete order (yes, this should always be checked by the customer anyway). When I realize chips are not in the bag, I confront the this app employee who usually informs me that they no longer have chips. Chipotle should be updated to reflect this in real time, and the this app store should be ready to initiate a refund instantly. Instead, extra work is placed on the customer to follow up on this app’s website (not through Chipotle ) to file a complaint and explain what happened with the faulty order and why a refund is needed. If anyone from this app ever does get back to you, they usually only offer free chips or guac to compensate. A refund has never been issued for me. this app should update their app to reflect their stock in real time. this app should also allow stores to initiate refunds as they know full well why the refund is being requested and the customer should not have be forced to file a complaint for a refund. Chipotle could be improved greatly.

by TickerTain

Generally I have no major problems with Chipotle . I have occasionally forgotten to select Delivery for my order when I’ve been in a rush, causing me to have to go pick it up (that should be an easy UI fix with a toggle or buttons that stand out) but aside from that ordering is easy.

What I don’t like - related to delivery - is both the DoorDash integration and use of the DoorDash service generally. The integration provides only basic info, then links me out to a website for map “tracking”. It’s a terrible experience, plus while Chipotle shows fairly real-time high level status, the website it takes me to for more advanced tracking g does not. I have to continually refresh the page, and I can’t see any driver activity prior to it leaving the store.

Which takes me to the DoorDash service. They often can’t find a driver (I live in a major city so as a service it suggests they don’t have enough drivers to support demand. Plus their mapping system is terrible. It’s often inaccurate, plus I can’t see that my driver is actually making multiple ops unless I see him go the wrong direction. Totally bad customer experience. The drivers themselves are fine, but it would behoove them to spend a little extra to be supported by a better API/delivery app experience. In fact my meal was supposed to arrive 25 minutes ago, but because of DD it’s super late. This is a semi-frequent thing.

by Kealila

I like that they save all your previous and most ordered food items. It makes it easy just clicking ‘order again’ instead if clicking through all the menu options. I wish they’d add an option where you can purchase the taco shells soft and hard on the side with your burrito bowl, how they do with the normal big tortilla, that would be nice! I also wish it was more clarified on Chipotle that the delivery is through doordash. I try my best to not order through doordash, and try to order the restaurants that have their own delivery people on site since I feel like everything just runs 10x smoother that way, as just the other day doordash cancelled my order for I’m not sure what reason but this app still had my order. On Chipotle it also gives a tip option, I never know if that’s for the staff or for the driver since its not specified. In the off chance it’s for the staff I make sure to tip the driver cash as well because I’d never want to stiff someone, which then makes me order like $20 + :/ after all the tip and fees.

by Cdhjbvuheg

In an attempt to get the reward badges I have been going to this app on different days then I normally would and keeping track of my points the best I can. Points show up 24-48 hours after purchase (maybe). When they don’t, you must “Chat with Pepper “, which is a minimum of 15 minutes +. A robot attempts to assist you, but can’t correct missing points. It passes you to a human who can only say the points have been added, it will be 24-48 hours. Problem should be solved, an employee has verified that you earned the points and has correctly added the points into the system. In 24-48 hours when no points are received you must go through the system again. They are corrected again. This time it will take up to seven days. Some points are added, but there’s no way to confirm for which purchase. Still missing approximately 800 points, but they stated that I was given an extra 250 for their mistake and earned 500 from a reward badge achievement. This should make things even. It doesn’t. When I order in your app, it should never miss points or even take 24-48 hours. Your app can instantly accept my order and my payment. Then within a minute send a text/email verification, but can’t instantly add the points. Then it loses the points? I would think that your IT Department could correct this and also show on Chipotle and text/email the points awarded for each purchase side by side or in a running tally.

by Emileeblase

I absolutely LOVE this app and my closest store is fantastic!! However, I have some specifications in my order that are not options on Chipotle making it impossible to ever have a seemless ordering process!! I get my rice plain since I cannot have cilantro. Plain rice, however, is not an option when ordering over Chipotle or in other online or food delivery platforms. I also like to get a side of sour cream. Outside of salsa, guacamole, and queso you’re unable to get additional sides of sour cream, cheese, lettuce, etc. I typically get a chicken bowl and order the meat on the side, this is also not an option. I would prefer to get a large bag of chips (with no dipping sauces), also Not a choice. Chipotle also doesn’t offer any type of “special instructions” section. This leaves me having to place an order as close as possible and then I have to call the store and request my updates. This didn’t seem to be an issue but recently the stores added an automated system that answers all lines. Not only has it become a lengthy and anything but convenient process, but sometimes I’m unable to get through and my order is made incorrectly. This isn’t the stores fault , but the system doesn’t allow for orders outside of the norm. I would love to have a more seemless process in the future!!

by Bettermetaphor

I ordered for my office through Chipotle . This is my first attempt at delivery option, I have used the pickup option in the past. First, I put in the address to my work place. There was no option to select which this app store to order from, but it said it delivers to my location and showed this app locations on the map. I placed my order. I need to add to my order (I later find out I can’t, which is fine), so I call the Door Dash Support number. They tell me my order was sent to a location 11 miles away, the one near my home. The closest location to my work is less than 2 miles away. The outsourced cal support person asks what I want to add to my order. I tell him a burrito. He says he’ll communicate with this app that I want to add a burrito (nice, specific). I get my delivery and the Door Dash dude says he got it from the location near my work. Well that’s good! I order another delivery for the additional items I need. Even though it says it was sent to my “home” location, I trust that maybe it was actually sent to the location near my work...it was not. This poor Door Dash lady drove 30-40 minutes to delivery two burritos. Why wouldn’t it be sent to the nearest store? Obviously the delivery feature needs work. Thanks for coming to my Ted Talk.

by Jjkcdhnvghvc

Often when the store is busy it’s quicker to just wait in line. At lunch time the store I go to brings out app orders 15-30 minutes later than promised while keeping the walk in line moving instead. They do a terrible job of managing the front and back. If orders are taking that long they should be bringing some up to the front so online orders are not slower than walk-ins, or send some employees to the back to help catch up. I go in with a friend, we order at the same time with the same promised order ready time and our orders come out 10 minutes apart, 10-20 minutes later than promised, cold and missing ingredients. My last trip my burrito was cold by the time I got to eat it, had very little chicken and was missing salsa, or at least so little I couldn’t see or taste it.

When we entered the store we made note of the person at the back of the line. When she paid we started a stopwatch, and our orders didn’t come out for another 10 minutes after that. We could have made it through the long line twice and still got our food quicker than using Chipotle to order.

App orders only make sense when the store isn’t busy, because management seems unable to handle both app and in store orders in a timely manner.

by Jon12342

Chipotle works as expected. I have to say I was let down by the restaurants customer service which’s why I am giving a bad review. Once I arrived to the location the store seemed slow and there was no one in the line. I was able to pick up the food quickly in this situation but the employees were definitely taking advantage of the slow period as they were grouped up talking between them self’s. Also when I went to the soda fountain they were out of sweet tea. There however was an employee there picking up a few items so I asked her if they had ant sweet tea available. The employees replied “I honestly don’t know...” and shrugged her shoulders. I work in customer service and this is definitely not the answer I was looking for as it does not help me. She would have been better off telling me they ran out and were working on a new batch. I however let her know I would ask one of her colleagues. When I went back to the register the employees were standing around the register talking casually to each other. They glanced and me and continued there conversation. After a little bit one of them were finally able to assist me in getting a sweet tea. I believe the customer service at this location needs to be addressed.

by EAG8907

So Chipotle is super easy to navigate and use, however, there always seems to be some sort of an issue. Like, I will try to put in an order and a notification will randomly pop up and say “oops, something went wrong”. What do you mean something went wrong? It has the strangest error messages like: the store isn’t open (when in fact I know it is as it’s the middle of the day and nowhere near closing time), or Chipotle can’t find a store near me? Which also isn’t true, as there’s a store less than five miles from my house. Another irritating issue is how sensitive Chipotle is when choosing options to add to your meal. I now have to double/triple check my order in the cart to make sure I didn’t accidentally brush over something I don’t want. I’ve had random crap added to my food and didn’t realize it until it was too late. So, all in all, Chipotle works fine a majority of the time, minus the sensitivity of choosing the add ins. It’s just frustrating when it does the stupid meltdowns! I never have issues with any other app I use, that’s why I felt compelled to write this.

by Da AwesoME MUZIK LUVER

Aesthetically, functionally, and in just about every way, I think the this app app is excellent. That said, I have an issue with the “Scan Card” feature when adding a payment type: I place my card within the border of the green lines, they all sync up for just a moment, and then... nothing happens. I have tried on probably 30 or 40 different occasions to use the Scan Card feature to add a payment, and it has worked exactly 0 times. Am I the only person who has had this issue? I skimmed the reviews and couldn’t find the same complaint but it’s entirely possible I just missed it. I’ve tried different cards, surfaces, lighting levels, and holding the card(s) different ways, all to no avail. At this point I feel like it must be a software issue. That one blemish on an otherwise stellar app is why I drop a star.

(Realistically I’d give it 4.5 and not dock a whole star, BUT this is a pretty common feature in other apps and I can’t imagine it to be a difficult fix. Seems like Chipotle software equivalent of a typo in a professional email.)

by TLCC2009

I use the this app app often and for various stores. I love an app to order for my food prior to entering a restaurant. For the most part this happens. There have been several occasions in the past few weeks where this has not happened. Last Saturday I ordered and I waited in my car until our pick up time. When I entered the restaurant and went to the pick up station the food was not even on the line yet. I mentioned it to the cashier and she didn’t seem to care. Another woman came over and asked if she could help me and I explained to her our food situation. She went to the back and the manager came out and apologized. I explained this was the 4th time we’d had this issue. She gave me the money back for the order. I explained I didn’t want the money back I just want them to get it right. She agreed, they needed to do a better job. Fast forward to today, I ordered dinner and when my daughter and I got the pick up station our food was ready to go. Good job this app for fixing the issue promptly. Thank you!!

by Sarah A.S

I love love this app and the work and freshness they put into their food! I am a huge fan of the Honey Vinaigrette dressing they have for their salads, so much that it’s a must have for everything I get there - burritos, pour it on, tacos, pour it on, burrito bowl, LOAD IT ON, I get it every single time. It is quite frustrating though how I am only given the option to include the dressing ONLY if I order the salad on Chipotle . When I’m ordering off Chipotle for delivery, I have no way to choose the salad dressing on the side if i’m ordering something other than the salad. It’s not included in the sides tab and there is no ‘special instructions’ area for me to mention it in. This leaves me to call the this app location I order from and ask them to include it in my order, which I have no problem doing.. until I get my order and they forgot the dressing a majority of the time. Again, I love the dressing, as much as some people LOVE guacamole in their orders, so when I don’t get the dressing it’s quite disappointing eating my meal without the yummy flavor that makes it so much more! If in the next update there was somewhere to include this, I would order from you guys everyday of my life... as if I don’t already!!!

by Pecanshan

Service is fast and on time however I always enjoy the salad bowl from the Conyers, GA location and after my 4th-5th order they continue to leave off the salad dressing. I check my receipts it is on the receipts. I have called complained, left notes for them not to forget and they can never grant me a completed order upon delivery. I get mistakes are made but every singe time like this is what makes the salad good, now I’m like ugh I can’t eat it so I’m wasting money. Then the managers never respond or resolve the issue. I have never experienced this continuously awful experience from an establishment ever before. Like EVER!!!! Seems as if they do not care to fix it! I can see after reading reviews I’m not alone with the dressing always being left out the order. Please do better or compensate your customers. This is horrible.

S.T.R

Addendum: my latest order was perfect and even received my vinaigrette after many tries!! Food amazingly good as always!!