OTRS app not working? crashes or has problems?

OTRS Status

Last Updated on 2023-08-28 by OTRS Inc.

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Summary of OTRS Problems 😠👌🔥

- Screen size issue for iPhone 5

- Missing basic features such as clickable hyperlinks, phone numbers, and addresses

- No longer works with iOS7 and needs an update

- Should be an iPad app

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Common OTRS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OTRS app on iOS and Android devices. Solve all OTRS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OTRS iPhone Issues and Solutions

OTRS iOS app crashes, not working, errors
OTRS iOS app network issues
OTRS on iOS has black/white screen

OTRS Android App Issues and Solutions

OTRS has errors/crashing/not working
OTRS server network connectivity issues
OTRS has black screen

OTRS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OTRS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OTRS app crashes or not working on Iphone (iOS):

Close and restart the OTRS app on iPhone
Update OTRS app to the Latest Version for iOS
Uninstall and reinstall OTRS iPhone app
Update your iPhone to the latest iOS version

Fix OTRS on iPhone unable to connect to server/internet connection issues::

To resolve OTRS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OTRS black/white screen (blank screen) on iPhone:

Follow the OTRS iOS app troubleshooting guide Here →

OTRS Android App Issues and Solutions

Fix OTRS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OTRS app issues:

Force Stop the OTRS App
1. On android, goto "Settings" » click OTRS app. » click "Force Stop".

Update OTRS to the latest version on PlayStore

Clear OTRS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OTRS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OTRS.

Fix OTRS unable to contact server/ OTRS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OTRS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OTRS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OTRS on android.

Solve OTRS black/white screens issue on Android:

Follow the OTRS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at OTRS Inc., developers of OTRS.

Verified email ✔✔

E-Mail: dev-account@otrs.com

Website: 🌍 Visit OTRS Website

Privacy Policy: https://otrs.com/data-protection/

Developer: OTRS AG

About this app

Perfect for field service agents or for keeping an eye on things while away from the office. - Notifications, customer data and quick overviews available at all times. - Multiple account support, with one-tap to switch between them. - Secure storage of user credentials on your device. - Built-in browser support for accessing mobile version of the agent interface. OTRS allows you to access existing this app systems so that you can take requests and customer information on-the-go. this app adds structure to the communication and workflows of your team. If you aren't already using it to be more productive, try it today by visiting this app. com.