EncryptChat app not working? crashes or has problems?

EncryptChat Status

Last Updated on 2019-02-18 by Hercules Tech LLC

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Common EncryptChat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot EncryptChat app on iOS and Android devices. Solve all EncryptChat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

EncryptChat iPhone Issues and Solutions

EncryptChat iOS app crashes, not working, errors
EncryptChat iOS app network issues
EncryptChat on iOS has black/white screen

EncryptChat Android App Issues and Solutions

EncryptChat has errors/crashing/not working
EncryptChat server network connectivity issues
EncryptChat has black screen

EncryptChat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever EncryptChat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix EncryptChat app crashes or not working on Iphone (iOS):

Close and restart the EncryptChat app on iPhone
Update EncryptChat app to the Latest Version for iOS
Uninstall and reinstall EncryptChat iPhone app
Update your iPhone to the latest iOS version

Fix EncryptChat on iPhone unable to connect to server/internet connection issues::

To resolve EncryptChat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix EncryptChat black/white screen (blank screen) on iPhone:

Follow the EncryptChat iOS app troubleshooting guide Here →

EncryptChat Android App Issues and Solutions

Fix EncryptChat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent EncryptChat app issues:

Force Stop the EncryptChat App
1. On android, goto "Settings" » click EncryptChat app. » click "Force Stop".

Update EncryptChat to the latest version on PlayStore

Clear EncryptChat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "EncryptChat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch EncryptChat.

Fix EncryptChat unable to contact server/ EncryptChat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click EncryptChat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got EncryptChat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch EncryptChat on android.

Solve EncryptChat black/white screens issue on Android:

Follow the EncryptChat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hercules Tech LLC, developers of EncryptChat.

About this app

this app allows you to easily password protect text message content, or decode encrypted messages that you receive. Once you send an encrypted message, only someone with the correct password will be able to unlock it.