BLE Hero Status

Last Updated on 2021-03-04 by onceLabs LLC

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Common BLE Hero Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BLE Hero app on iOS and Android devices. Solve all BLE Hero app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BLE Hero iPhone Issues and Solutions

BLE Hero iOS app crashes, not working, errors
BLE Hero iOS app network issues
BLE Hero on iOS has black/white screen

BLE Hero Android App Issues and Solutions

BLE Hero has errors/crashing/not working
BLE Hero server network connectivity issues
BLE Hero has black screen

BLE Hero iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BLE Hero app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BLE Hero app crashes or not working on Iphone (iOS):

Close and restart the BLE Hero app on iPhone
Update BLE Hero app to the Latest Version for iOS
Uninstall and reinstall BLE Hero iPhone app
Update your iPhone to the latest iOS version

Fix BLE Hero on iPhone unable to connect to server/internet connection issues::

To resolve BLE Hero network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BLE Hero black/white screen (blank screen) on iPhone:

Follow the BLE Hero iOS app troubleshooting guide Here →

BLE Hero Android App Issues and Solutions

Fix BLE Hero not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BLE Hero app issues:

Force Stop the BLE Hero App
1. On android, goto "Settings" » click BLE Hero app. » click "Force Stop".

Update BLE Hero to the latest version on PlayStore

Clear BLE Hero App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BLE Hero app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BLE Hero.

Fix BLE Hero unable to contact server/ BLE Hero internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BLE Hero » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BLE Hero » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BLE Hero on android.

Solve BLE Hero black/white screens issue on Android:

Follow the BLE Hero android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at onceLabs LLC, developers of BLE Hero.

Verified email ✔✔

E-Mail: support@bluepixeltech.com

Website: 🌍 Visit BLE Scanner (Connect & Notify) Website

Privacy Policy: https://www.bluepixeltech.com/appVersion/Privacy_Policy_BLEScanner.pdf

Developer: Bluepixel Technologies

About this app

BLE Hero is a comprehensive development tool for engineers, software developers, or anyone developing Bluetooth Low Energy enabled products or applications. - Attempt reconnection from anywhere in BLEHero ! - Export logs as text files via email, text, etc...