delete VIA go

How to Delete VIA go

Published by VIA Metropolitan Transit

We have made it super easy to delete VIA goMobile account and/or app.


Guide to Delete VIA goMobile

Things to note before removing VIA go:

  1. The developer of VIA go is VIA Metropolitan Transit and all inquiries must go to them.
  2. Under the GDPR, Residents of the European Union and United Kingdom have a "right to erasure" and can request any developer like VIA Metropolitan Transit holding their data to delete it. The law mandates that VIA Metropolitan Transit must comply within a month.
  3. American residents (California only - you can claim to reside here) are empowered by the CCPA to request that VIA Metropolitan Transit delete any data it has on you or risk incurring a fine (upto 7.5k usd).
  4. If you have an active subscription, it is recommended you unsubscribe before deleting your account or the app.


         


How to delete VIA go account:

Generally, here are your options if you need your account deleted:

Option 1: Reach out to VIA go via Justuseapp. Get all Contact details →

Option 2: Visit the VIA go website directly Here →

Option 3:   Contact VIA go Support/ Customer Service:

  1. 100% Contact Match


  2. 57.14% Contact Match




How to Delete VIA goMobile from your iPhone or Android.


Delete VIA goMobile from iPhone.

To delete VIA go from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold VIA goMobile until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the VIA goMobile app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete VIA goMobile from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose VIA goMobile, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

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What is VIA goMobile?

goMobile is VIA Metropolitan Transit’s new mobile-ticketing and trip planning app, available for smartphones. Use the app to purchase fares on the go, for wherever VIA goes. There are never additional fees to purchase VIA products through your goMobile app. It’s the way to go! REASONS TO GET VIA goMobile: • Buy and activate fares instantly using a VISA or MasterCard. • Buy a 2.5-hour Ticket, a Day Pass, 7-Day Pass, 31-Day Pass, VIAtrans or Special Event Service Ticket. • No need for cash. • Store multiple tickets on your phone for future use. • Simpler boarding – just show the driver your activated goMobile ticket. • Pay a single fare or multiple fares for a group of riders. • Register your debit/credit card(s) in our secure system. • Purchase tickets on your phone or on any computer through the VIA goMobile ticketing website. • Get real-time trip planning information.



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