Remote Status

Last Updated on 2023-05-17 by Nero Apps LLC

I have a problem with Remote

Are you having issues? Select the issue you are having below and provide feedback to Remote.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Remote for RokuTV - Smart TV? Report Issue

Common Remote Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Remote app on iOS and Android devices. Solve all Remote app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Remote iPhone Issues and Solutions

Remote iOS app crashes, not working, errors
Remote iOS app network issues
Remote on iOS has black/white screen

Remote Android App Issues and Solutions

Remote has errors/crashing/not working
Remote server network connectivity issues
Remote has black screen

Remote iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Remote app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Remote app crashes or not working on Iphone (iOS):

Close and restart the Remote app on iPhone
Update Remote app to the Latest Version for iOS
Uninstall and reinstall Remote iPhone app
Update your iPhone to the latest iOS version

Fix Remote on iPhone unable to connect to server/internet connection issues::

To resolve Remote network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Remote black/white screen (blank screen) on iPhone:

Follow the Remote iOS app troubleshooting guide Here →

Remote Android App Issues and Solutions

Fix Remote not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Remote app issues:

Force Stop the Remote App
1. On android, goto "Settings" » click Remote app. » click "Force Stop".

Update Remote to the latest version on PlayStore

Clear Remote App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Remote app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Remote.

Fix Remote unable to contact server/ Remote internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Remote » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Remote » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Remote on android.

Solve Remote black/white screens issue on Android:

Follow the Remote android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nero Apps LLC, developers of Remote.

About this app

Once you download and install Remote , simply connect it to your RokuTV, and you're ready to go. - Easy navigation: Our app lets you easily navigate through your TV's menus, apps, and settings, so you can quickly find what you're looking for. - Voice control: With our app, you can use your smartphone's voice recognition feature to control your TV, search for content, and more. - Personalized recommendations: Our app uses advanced algorithms to suggest personalized content based on your viewing history and preferences. Whether you're looking for a simple and intuitive way to control your Smart TV or want to take your TV viewing experience to the next level, our app has everything you need. Our app is compatible with a wide range of Smart TVs that supports the RokuTV platform or any Roku device. With a sleek and user-friendly interface, you can easily navigate through all the features of your smart TV with just a few taps on your smartphone. Introducing the ultimate this app control app for your Smart TV! The most known RokuTV brands are TCL, Hisense, Philips, JVC, Sharp and Sanyo. Download it today and start enjoying your Smart TV like never before! Our app is designed to make your viewing experience effortless and enjoyable. Compatibility: Smart TV with RokuTV support and all Roku devices.