Contact SONIC Drive In Support

by Hp1

I have used the app several times and it is a hit or miss. Very typical to have the payment options give errors or not allow a payment method to be added...even when it has been used previously. I have also had a fraud issue as the day after I made an app order, my card was used for another sonic app order in another state which caused me to have to get a new debit card and was inconvenient as I had to address all of my autopay account with other companies. On the incidents where I had to restart an order due to issues with the payment options, I lost my rewards because it indicated it was applied to a previous order....although that order was never placed because the app wouldn’t allow the payment option to be added.
Finally, it is also hit or miss when you pick up at the restaurant. I have had to sit for 15-20 minutes after arriving and checking in for an order. I reach out to the staff from the stall and they say they are “working on it”. A couple times the food has come out cold in these situations...which means obviously they weren’t working on it, there was clearly on oversight issue.
So, when it works, it okay...but I would say that is only about 40% of the time. I really like Sonic and I will continue to go, but they really need to get the app up to speed and the restaurant better at managing app orders.
***I very rarely have issues when I just go to the restaurant and order in person***

by Fefebelle

EDIT: Don’t get your hopes up for continued use! After speaking with Sonic customer support, it is clear they are contracting with a company and have zero control over the app. They don’t tell Sonic why accounts are deactivated, which is what has happened to mine. The deactivated accounts cannot be re-activated and I refuse to create another email account just for this ridiculous app.

There is 1 star because at least one star is required. I’ve been using the app for most of the summer. There have been issues, but they were easily fixed. A few days ago I attempted to add money to my gift card to make a purchase (which is a whole different issue). It kicked me out of the app right as I confirmed the reload. I opened the app again and was asked to login. My email and password were not accepted. I attempted to reset my password several times, but I never received the email to do this. I even tried to login from a PC. When I emailed customer service, I included an outline of the steps I took. What did they do? They told me to do all those same steps as if they hadn’t read my email. Talk about not listening to your customers. What a waste of time. Many of the reviews on here are good- just wait and see. I will call them, but after reading some of the other reviews, I don’t expect to receive good or competent customer service.

by Tss1941

I ordered lunch via the app. I arrived for pickup and the car hop read off the receipt all ordered items thus indicating a complete order. However, when I get home we are missing 5 items. Got back in car to retrieve the missing food items only to he told 4 of the items they have been out of for quite some time. If you were out of the item why didn’t you say so when I picked up the order? You filled the bags. Did you not notice the items were not in your store to put in my bag?
Asked for a refund only to be told they can’t do that. I have to call their customer service #. I did only to be told no you have to get your money from the store. Called the store and again was told no you have to call the customer service #. Called again and was told same thing. Go to store. Asked to speak to a supervisor only to be told they were all in a meeting call back later. Called back 2x more only to be now they were all busy. Called again the next day in the am (a Saturday) only to be told all the supervisors were again in an all day meeting and to call back after 4:30pm. No one has returned emails or phone calls to discuss refunding me my money for items purchased and not received.
Absolutely the worst in customer service recovery. I will never ever do business with Sonic again.