Welcome to the Planet Fitness App – The Gym In Your Pocket!
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Planet Does Us Right
I love Planet Fitness, I just recently joined and had been a 24 hour Fitness member for a while but hated going because the lack of equipment due to always being hogged up by body builders. I would go try to work out and they just stand there staring at you and kept asking if I was done, when I had just gotten the equipment after waiting my turn. Planet Fitness has tons of equipment TONS and there’s always something available to do. Not to mention the levels of membership ranging from $10, $12 and $21 which is the Black Card Membership that allows me to use the gym on my way home from work and the one by my house on the weekends. Plus not only that but the Black Card Room with tanning booths, total body enhancing booth and hydro massage with massage chairs. I love it, there are no pushy trainers, No body builders, just average me and average others who have the same goals in mind, lose weight and get healthy. Would I recommend Planet Fitness to those who are intimidated by the big gym, yes I would. The only thing I miss is Body Pump class but I remedied that with my own body pump setup at home. The staff is nice and everyone has to wipe down their equipment after use with cleaner provided every where, even Monk would be impressed. Thank you Planet for catering to people like us.
Xcapture replacement is terrible
As a developer myself, I feel really bad reading the reviews here, as I can tell a lot of work was put into updating the design of this app. However the reason I came here is to see if anyone else had written about how to properly log a photo of my TREADMILL workout, literally the most common cardio machine at any gym. Unbelievably, my worst fear confirmed, the app no longer has the “treadmill” option, and they have also “discontinued” the snap a workout feature. That feature was so helpful for me tracking my fitness history. But ok, I have to enter manually now, I could reluctantly accept that. Then I learned that to add insult to injury, you can only use the “walking” option as the closest thing to treadmill, and there you can only log your speed and minutes, not your calories or incline. From reading reviews, I learned the super buried feature where if you enter your height and weight, it will calculate the calories, however without the incline info, the calculation is way off. Friends, I feel bad saying this but this update is *terrible* — I have never regretted updating an app on this level. The old version was ugly, but it was super useful, and i used it a lot for a very important part of my life. The new version is useless to me. I have been an iphone user since 2008, and I this is the first time i can remember writing any app review. I can only hope you can work quickly to restore needed features to your paying customers.
Good job developers!!!
Before the recent update I felt very meh with this app, it’s only purpose to me was seeing the class schedule and having my card on it. But since the update I find myself using it very often!! It’s so much nicer to log your activities and it now has exercises you can do based on level and muscle group which is incredible. Only thing I would want to change is the variety in the exercises section. A lot of the exercises involve TRX bands, kettlebells, or ropes and my planet fitness doesn’t have those, even if they did some exercises require all of them and I wouldn’t want to take that much equipment. It would also be nice if you could search through those workouts and just search “core” and those would come up. I’d also love for more exercises to be included in the activities section and for you to be able to adjust your level and calories manually, the app often says I burned less calories than what the machine says. Other than those few things the app is 10x better than it used to be!
The app is great and a useful tool but what’s really impressive is the gym. I mean you gotta work out for the app to be useful right? Planet fitness is a great place to come work out. It’s got plenty of room so you have space to work out instead of feeling cramped. They have a huge amount of cardio machines so you’re never waiting for one to free up, which is one of my favorite parts. They have this cool area that’s kinda for people who aren’t sure what to do during a workout, you just follow the routine and you’re set. It’s also great for people who don’t have a lot of time to workout. My favorite part is the “ Black Card Spa” area. There are massage chairs and beds, a tanning booth, and also body enhancement machines. Cool part of being a black card member is that you’re able to bring anyone at any time for free, and it’s still cheaper than any other gym around. ($20 a month for black card, plus they’re always having specials.) Definitely recommended for anyone looking for a chill and cheap gym.
Lost function for form
App looks really nice but they dropped the ability to effectively track workouts. I loved the xCaputure feature as it made logging information from treadmills and other PF equipment a snap. If you had to manually input the work out it was no real issue. With the current app workout tracking has effectively been eliminated. Not sure if that is the intent or if they are planning on rolling out updates as the new platform rolls out? The lack of clarity of whats to come makes it feel like the users are not apart of the cycle of development. Its basically come back time to time to see what we have done and hope you figure how to make it work. I need the app now for one reason, to show my membership. Everything else is just to attract people into the membership, no one is working out to the app, ever. If you could help track fitness progress as previously had with the clunky versions then there would be some value but it has been lost with the updates. So sit up and bring your pencil and log book, we are back to the basics people.
I agree with the August 2019 developer-reviewer who complained about the loss of features. The treadmill is missing. We don’t need a general exercise app recording our walking, biking, karate times and calorie burns. We need each device in the PF gym and the ability to track our chair settings, weights, repetitions, calories, times, etc, etc. I use the elliptical trainer, from which the app allows me to record only my time and calories burned. Hills, fat burn, levels, etc? Nope. I do weight machines and can’t track any of that. Did I lift 50 lbs last week? Should I raise the weight to 60 lbs, but I might have already done that? What’s the seat setting again? It’s nice that you’ve provided instructional videos for workouts. Really it is. And the app is pretty. But it should support your customers in their gym routines first and foremost. Not exercise mat routines I could do at home. Your gyms should also have functional wifi. I often can’t record my exercises in the app because the wifi signal is unavailable. Mind you I have been listening to online music but the PF app fails to connect. What’s up with that? I’m disappointed with your app. I don’t see that you’ve fixed anything since August btw.
Add the key tag to my Wallet App!
The planet fitness application is the best with all of its resources on hand, but what it’s really missing the most is the option to add my membership tag to my Wallet app. It would be easier to walk in, double tap my phone to bring up wallet and scan in quickly than unlocking my phone and opening the app and then clicking the tag. Please add the membership tag to the Wallet app please! I’ve been dying for this feature for 3 years already. I broke my ankle 5 months ago and I’m back in hopes I can use this in my wallet app. Cinemark, Dunkin Donuts, Starbucks, Etc. have their rewards available to add in the Wallet application and I hope Planet Fitness jumps aboard and adds their keytag on the Wallet app as well.
App Doesn't Work
I am going to copy someone else's review because it perfectly describes the problem: The new version iPhone app is not working as it has changed the sign in requirements. The web site, which holds your information and billing info plus email account, has the two sign on blocks as “user name” and “password”. The email address is not part of the sign in procedure per web. The app on the other hand has the blocks as “email” and “ password”. Your user name is not you email account. The app is unable to sign you on as it does not accept your user name in the email box. If you do have an email address and you enter that, app fails to log on as it seems to compare the email address to your user name which in most cases are not the same. I tried several work around ideas which all failed. Deleted the app and reinstalled app. No go! Sent support email on this topic and a recorded “ canned” email returned without any reference to the issue. The only way to get around this programming error is to use another email account and create a new sign on. I don’t want to have to get another email account just for this app. Fix it! George
Great App and Great Fitness Club
Totally impressed with the equipment and the staff at Planet Fitness in Avon, OH. All the staff is very friendly and will answer any questions I have. Kevin M, the trainer is very knowledgeable on what types of exercises would be best for each person he meets. He has a great attitude and has given me so many good tips about the equipment. The Design Your Own Program is another added benefit which allows Kevin to customize the workout to your own goals. I didn’t know what to expect when I signed up. So glad I did now! The app (using iPhone) not only stores your card so you don’t have to carry it with you, but it makes it very easy to see and schedule all the classes available. An added benefit is that it lets you put the class in your calendar after signing up. It’s also nice to check your schedule later to see what you have signed up to take.
Unable to sign on!
The new version iPhone app is not working as it has changed the sign in requirements. The web site, which holds your information and billing info plus email account, has the two sign on blocks as “user name” and “password”. The email address is not part of the sign in procedure per web. The app on the other hand has the blocks as “email” and “ password”. Your user name is not you email account. The app is unable to sign you on as it does not accept your user name in the email box. If you do have an email address and you enter that, app fails to log on as it seems to compare the email address to your user name which in most cases are not the same. I tried several work around ideas which all failed. Deleted the app and reinstalled app. No go! Sent support email on this topic and a recorded “ canned” email returned without any reference to the issue. The only way to get around this programming error is to use another email account and create a new sign on. I don’t want to have to get another email account just for this app. Fix it! George
The app is saturated with workout instructions, and videos now. The calendar of events tab might be useful to people looking for classes to participate in but what I’m really annoyed about is the fitness log. They took the fitness log from the previous version and downgraded it. No more uploaded pictures of the machine you used. The app only wants to know how long you were on the machine and at what intensity you feel you worked. A couple exercises allow you to input a more realistic metric here (like miles per hour for running) but most are vague and useless in terms of calculating any kind of calorie burn or whatever other goal you have set for yourself. Until they actually take their app seriously, I recommend using something else. Suggestions for improvement, CAPTURE THE METRICS FROM THE MACHINE, no brainer right? People aren’t coming to Planet Fitness to play lacrosse or ice hockey (they are in the list of activities, not kidding) so remove the fluff from your list. Lastly, add a general food diary. It doesn’t have to be super complicated with a massive collection of foods to search, just make it so foods can be added and saved to be easily used again later. People going to the gym often pay attention to this stuff and are willing to eat the same things regularly to see the gains they want. You get 2 stars because 1. you made an app which means you care and 2. you at least attempt to track fitness—well done. Now do it better.
I recently joined Planet Fitness after being with LA Fitness for 6 years. I left due to machine conditions and machine availability. I am pleased so far with PF, they gym smells nice, equipment diversity and availability is right where I feel acceptable. Staff is friendly, they are not trying to push you to buy anything like LA Fitness. There are trash cans, cleaning spray and wipes available every few steps and seems like people actually clean machines after themselves, something I never saw before. I enjoy the 30- minutes express workout station. The app has videos showing you how to use every machine in there and the machine also has pictures to show you how to use it. There is a hydro machine, massage machine, tan machine, and another machine for their members. There is a lounge area. The gym has wifi. I can go on and on as so to why I love this gym, I am truly pleased with the gym.
WARNING: Don’t update KEEP the current version
I completely regret updating to the newest version. Wish there was an option to go back to previous version. I was suckered in by the constant advertising of the new version at Planet Fitness TV. It looked nicer and supposedly better options. ONE it looks ok. TWO new version doesn’t let u sign on w finger print like the old version u have to manually sign in and out each time so 5 years ago! THREE and the one that bothers me the most is the old version had a section to show all ur check-ins this one does not. I thought updating meant keeping the options from the older version and just adding more options to the newer version. NOPE! So if u like ur old version DON’T UPDATE 😐 ~~~~~~~~UPDATE BELOW~~~~~~~~~~~~~~~ Received response from developer that we can always sign on online to get all the info they took away w/this disastrous update. What kind of response is that! That doesn’t help at all. The point of an APP is to have all the information you can get from online AND that info WAS available on the older version. 🙄😒
App is garbage
I’ve noticed that many reviews on here are actually reviewing the gym not the app, and while PF is an ok gym for the money, the app is complete and utter garbage. Half the time you can’t log in and It’s extremely buggy in the app as well! For instance, if you try to go in and update your profile the app will bring up the keyboard for only a select few fields and when you try to save it won’t saying that fields are missing... that is if you can get the save button to actually register. This app is extremely buggy and the fact that it hasn’t been updated in over a year and looks like it was designed for the iPhone 4 also is a huge letdown... I really hate the concept of carrying my card around since all my other cards are kept in my phone now days, it I’m not sure if it will load for me when I get to the gym! I have a Y membership in addition to PF, I only hold on to PF for the 24hour access, which helps with my work schedule. I’m seriously thinking of getting rid of it though due to this app!
Bring back the old app
Since I did the update I’ve had nothing but problems with the app. 1st it wouldn’t allow me to login with my email address sayin that it couldn’t find an account with my email address. I’ve been using the app for over a year and have had the SAME email address! I’ve even gotten emails from Planet Fitness from said email address!! I went the route of signing up for an account, since I had given up hope of tryin to save my progress, only to get a message there was an account already created with my email address. 😡😡😡 I then get a message that says I will get an email to help me set up for the new stuff & login with the app. I NEVER GOT THE EMAIL! (And yes I checked spam & trash nothing there.) I just ended up resetting my pw & I got in some kinda way. Secondly, it will not scan my barcode so that I can add my pass. I tried my old barcode from another location b4 I transfer and the new one. Nothing worked. I really like the app bc it’s helping to track my exercise and works with my Fitbit too. I don’t know whoever approved this update to launch but they need to make sure that an app is going to work b4 you push an update to the masses. UPDATE Got a response from the developer I needed to go to the gym for assistance with adding my barcode. When I asked what I needed to do I was told that they had nothing to do with it, that I need to talk to corporate. Why tell me to ask for assistance if I wasn’t going to get it at my home club?
Yes. Planet Fitness Workouts is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 8,443 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.9/5 . Justuseapp Safety Score for Planet Fitness Workouts Is 39.4/100.
Yes. Planet Fitness Workouts is legit, but not 100% legit to us. This conclusion was arrived at by running over 8,443 Planet Fitness Workouts User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Planet Fitness Workouts Is 39.4/100.
Planet Fitness Workouts works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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