Contact Planet Fitness Workouts Support

by Unhappy_jessa

As a developer myself, I feel really bad reading the reviews here, as I can tell a lot of work was put into updating the design of this app. However the reason I came here is to see if anyone else had written about how to properly log a photo of my TREADMILL workout, literally the most common cardio machine at any gym. Unbelievably, my worst fear confirmed, the app no longer has the “treadmill” option, and they have also “discontinued” the snap a workout feature. That feature was so helpful for me tracking my fitness history.

But ok, I have to enter manually now, I could reluctantly accept that. Then I learned that to add insult to injury, you can only use the “walking” option as the closest thing to treadmill, and there you can only log your speed and minutes, not your calories or incline. From reading reviews, I learned the super buried feature where if you enter your height and weight, it will calculate the calories, however without the incline info, the calculation is way off.

Friends, I feel bad saying this but this update is *terrible* — I have never regretted updating an app on this level. The old version was ugly, but it was super useful, and i used it a lot for a very important part of my life. The new version is useless to me. I have been an iphone user since 2008, and I this is the first time i can remember writing any app review. I can only hope you can work quickly to restore needed features to your paying customers.

by Goodcupcakes

Where to start? I only use this app to check into the gym and since it isn’t optimized even the slightest it takes forever to even load and you have several screens to go through just to get to your “keychain” login. You can park furthest away in the parking lot and start trying to load the second you leave your car and it still won’t get to it by the time you reach the front desk. Also, it dumbly needs an internet connection where they could have made your keychain static and the approval for it go through the front desk computers when you scan in. But noooo it has to be the slow and hard way. And on top of that the terrible WiFi provided by the gym logs you out constantly so if you show up to start your workout and you get close enough to the gym to grab their WiFi it blocks your keychain from loading as you’re on the WiFi but not connected to the internet because you have to sign in over and over every single time. So you have to either forget their network every time or go through their even slower sign in process just to not be interrupted while trying to access your keychain all so you can just scan in to begin your workout. Ridiculous. Atrocious setup. Negative stars for this app and the geniuses who came up with this 1990 AOL level sign on process.

by ThomasT2

Joined about 3 months ago. Super equipment, very clean, and never too crowded. Love the experience at the gym. Pros - it will track when I’ve checked into the gym - it will generate a QR that allows me to check in at the desk Cons - it wont display utilization of the PF black card amenities such as tanning booth, massage chairs, etc… - it wont record my activity without me manually entering the information - it doesn't interface with the Activity App on my iPhone (which will automatically record my activity) - the apple watch’s PF app functionality is worthless, doesn't work for check-in, and gives me a message to have my iPhone in close proximity. (I have a cellular enabled apple watch and would like to not have to carry my iPhone into the gym). I received the following response to this review. Really makes me wonder if the developer really knows what they are doing. There is a PF app that installs on my watch with the installation of the PF app on my iPhone.

Dear THOMAS, Planet Fitness Holdings, LLC responded to your review of Planet Fitness Workouts Planet Fitness Holdings, LLC "Thank you for sharing this with us! Currently, our app does not support third peripherals such as the Apple Watch. We thank you for the feedback as we continue to grow the PF mobile app! "