Planet Fitness Workouts app not working? crashes or has problems?

Planet Fitness Workouts Status

Published by on 2022-09-30

Welcome to the Planet Fitness App – The Gym In Your Pocket! Bring the
Judgement Free Zone® anywhere with workouts and features for anyone, with the
FREE PF App. Check out our exclusive features including trainer-led on-demand
workout classes, hundreds of exercises that you can do at home or in-club,
equipment tutorials, progress tracking for in and out of the gym, a crowd meter
so you can pick the best time to visit and so.


I have a problem with Planet Fitness Workouts

Are you having issues? Select the issue you are having below and provide feedback to Planet Fitness Workouts.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
68.4%

Connection
50.0%

Not working
21.1%

Login
18.4%



Reported Issues: 26 Comments

By Kellee A Monachello
Dec 04 2022

PF App on iPhone 13 keeps giving connection error message. Unable to fix. Connection not the problem since all other apps open fine.



By Jim
Oct 09 2022

The app will not download on my iPhone 13. Says Retrieving Membership and does not open. Need help resolving



By Michael F Cook
Sep 26 2022

App on xr IPhone has message "connention failure" Have done all suggested steps, but still same message. At same time app will load on IPad, same Wifi network, no problems. IOS on IPhone is 15.6.1 This has been going on for several months.



By pasouser
Aug 29 2022

apple watch app is broken resulting in crashes from the "Refresh" screen -- no response just looping -- will not display QR code



By Nancy
Aug 15 2022

App says "wrong email or password."
Uninstalled, reinstalled - same result.
Went to the gym, told the clerk, clerk said, there's nothing I can do about the app. Try clicking, Forgot Password.
Clicked Forgot Password. Says email sent. Nothing. No email. The app is dead and looks to have been dead for at least 6 weeks.



By Jeff Lems
Jul 17 2022

Joined Planet Fitness today online and then installed app and will not allow me to create an account just says error trying to create account



By Kerwyn Welch
Jul 11 2022

App will not create account after removing and reinstalling. Please fix this issue.



By Bonnie parker
Jul 09 2022

I just signed up and this app doesn’t work. How disappointing. I have refreshed, reinstalled And nothing works. Strange how all my other apps do work.



By John H. Wiggins
Jul 07 2022

Hi! Since July 1, 2022 haven't been able to log into app. Prevously, at different fitness locations it logged in very slowly. Now, however it doesn't log in at all. Phone device is a Galaxy J3 Prime, Android version 7.0 Model SM-J32711. Android security patch level is dated August 1, 2019. Baseband version J327t1uvs4ash2. Logging worked very well until 2 months prior to July1, 2022 and after that date not at all. Are you working this issue and is there another patch or fix coming? I have gone trough and completed all suggested resettings suggested by the tutorials.





By John H. Wiggins
Jul 07 2022

Hi! Since July 1, 2022 haven't been able to log into app. Prevously, at different fitness locations it logged in very slowly. Now, however it doesn't log in at all. Phone device is a Galaxy J3 Prime, Android version 7.0 Model SM-J32711. Android security patch level is dated August 1, 2019. Baseband version J327t1uvs4ash2. Logging worked very well until 2 months prior to July1, 2022 and after that date not at all. Are you working this issue and is there another patch or fix coming?



By Emma
Jul 01 2022

Trying to create an account and it says "Account Creation Error - there was an error creating your account"



By Amanda Sundby Banry
Jun 30 2022

For 4 days this app will not load on my phone, I have iOS 15.5



By Sue G
Jun 27 2022

Keep getting connection failure - retry. Deleted app and reinstalled. Still not working.



By Ben B
Jun 27 2022

App won't load, says "Connection Failure", with retry button. App always worked fine on my old phone, but is now doing this on my new iPhone 13 Pro.



By Crystal Perry
Jun 25 2022

Keeps saying connection Failure cannot get into the app at all. I deleted and reinstalled still did not fix the problem. Few days prior to today it wouldn’t let me keep track of what workouts I was doing. Hope they fix this problem.



By Chip
Jun 23 2022

At first it wouldn’t let me create an account because it said there was some error. Now it says connection failure when i try to open the app. i’ve reset network settings, reinstalled the app, and restarted my phone but nothing works



By Tita
Jun 21 2022

Unable to create account and log into app. Have reinstalled several times. Turned phone on & off and continue to get error messages.



By Robert Scott Davis
Jun 21 2022

I’m having problems trying to get the app to open up. I’ve deleted and reinstalled the app several times and so far have had no luck. Apparently I’m not the only one having the same issue



By Kim Brown
Jun 20 2022

My app will not load, have tried everything they said to do and it will not work . Have to wait for someone to manually check me in????





By Carl Johnson
Jun 17 2022

App won't load on my iPhone 13 Pro Max. I've done a hard reboot on my phone. I've uninstalled and reinstalled the app, and the app will not start up. I had to check in using my phone number yesterday, and it looks like I'll have to do the same today. App just says "Connection Failure." Every other app including Facebook and Safari will work on my phone, but the Planet Fitness app does not work.



By Abby Keck
Jun 17 2022

Keeps saying oops connection issue

For over 12 hours now. Cannot go and use the facility because of this



By DN BLaikie
Jun 13 2022

app will not work. I have done all the suggested solutions. iPhone13 ProMax (uptodate) reinstalled App takes long time to load and then after several minutes gives me the OOPS Connection Failure Please Check that you have a functioning connect to an internet service.... I have a functioning hi speed cable internet service plus I have 5g cell service. I have tried this at home and at the club.... open to new suggestions other than is your pc plugged in.



By Thomas Senor
Jun 12 2022

The PF app no longer loads / opens on my iPhone. The screen says loading, then retrieving membership, but then never opens.



By Dustie
Jun 07 2022

App not connecting when I try to log in



By Judy W
Jun 03 2022

App no longer connecting when I try to check in.



By Gary Barbari
May 23 2022

Ap not connecting to my account





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Common Planet Fitness Workouts Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Planet Fitness Holdings, LLC, developers of Planet Fitness Workouts.


100% Contact Match

Developer: Planet Fitness

E-Mail: [email protected]

Website: Visit Planet Fitness Workouts Website

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Developer: Virtuagym Professional

E-Mail: [email protected]

Website: Visit Virtuagym Professional Website



About this app

Workout Videos & Filtering: Access on-demand trainer-led workouts that will get you motivated and moving! Whether you're starting your fitness journey, or you just want to try something new, we’ll help you make the most out of your in-club or at home workouts.  If it’s your first time using a piece of equipment in one of our clubs or need a reminder, you can just scan the QR code in PlanetFitnessWorkouts and your video guide will help you get started.  Crowd Meter: Coming into one of our clubs? See how many people are at your club before you go to find the best time to visit! Just tap the Crowd Meter at the top navigation to view how busy your club is.  Digital Keytag: Quick and easy touchless check-in at your Planet Fitness with your digital keytag in PlanetFitnessWorkouts or through your Apple Watch.  Apple Health: We included integration with Apple Health, to add the details of your workout, like duration and calories burned, to your Apple Health account.  PLUS, it’s easier than ever to find workouts you love with our workout filter.  You can search workouts by the type, time, target and more to find what fits for you.  Bring the Judgement Free Zone® anywhere with workouts and features for anyone, with the FREE PF App.  Member Perks: Check out exclusive discounts and deals from Planet Fitness partners.  Exercise & Equipment Tutorials: View hundreds of easy-to-follow exercise and equipment tutorials.  Workout Tracking: Every minute matters, whether you set a new personal best, or took a stroll on the treadmill.  From beginner to advanced, there are workouts for everyone!.  Track your activity and watch those minutes and good vibes add up.  Start exploring now. 



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