Lumière Festival app not working? crashes or has problems?

Lumière Festival Status

Last Updated on 2023-10-04 by Institut Lumière

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Common Lumière Festival Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Lumière Festival app on iOS and Android devices. Solve all Lumière Festival app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Lumière Festival iPhone Issues and Solutions

Lumière Festival iOS app crashes, not working, errors
Lumière Festival iOS app network issues
Lumière Festival on iOS has black/white screen

Lumière Festival Android App Issues and Solutions

Lumière Festival has errors/crashing/not working
Lumière Festival server network connectivity issues
Lumière Festival has black screen

Lumière Festival iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Lumière Festival app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Lumière Festival app crashes or not working on Iphone (iOS):

Close and restart the Lumière Festival app on iPhone
Update Lumière Festival app to the Latest Version for iOS
Uninstall and reinstall Lumière Festival iPhone app
Update your iPhone to the latest iOS version

Fix Lumière Festival on iPhone unable to connect to server/internet connection issues::

To resolve Lumière Festival network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Lumière Festival black/white screen (blank screen) on iPhone:

Follow the Lumière Festival iOS app troubleshooting guide Here →

Lumière Festival Android App Issues and Solutions

Fix Lumière Festival not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Lumière Festival app issues:

Force Stop the Lumière Festival App
1. On android, goto "Settings" » click Lumière Festival app. » click "Force Stop".

Update Lumière Festival to the latest version on PlayStore

Clear Lumière Festival App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Lumière Festival app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Lumière Festival.

Fix Lumière Festival unable to contact server/ Lumière Festival internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Lumière Festival » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Lumière Festival » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Lumière Festival on android.

Solve Lumière Festival black/white screens issue on Android:

Follow the Lumière Festival android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Institut Lumière, developers of Lumière Festival.

About this app

Once a year in Lyon, the birthplace of the Cinematograph, the cinema world celebrates the vitality and memory of film, taking a contemporary journey through works of the past (restored films, retrospectives, tributes... ). The Lumière festival will be held from Saturday the 9th to Sunday the 17th of October in Lyon and its metropolis. Created in 2009 by the Institut Lumière, the festival has become one of the largest international festivals of classic cinema. Thanks to all the participating theaters, the festival shines across Lyon and its surrounding area, reaching a wide audience. 424 screenings, 190 films, in 60 municipalities of the metropolis of Lyon.