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Don't understand why it requires a PIN and zone number, when it already has your plate number. Seems like a better system would be to just have a number for each spot, then they wouldn't have to collect plate numbers at all. The data collection and sharing permitted by the app goes beyond what is necessary to operate the service. This is mentioned in the privacy policy on the ParkRTC site in opaque terms but it's deceptive to not mention it here. Creepy factor is high versus a normal parking system that isn't collecting personal data. Not sure of the reason to require prepayment of parking time instead of paying for time used when you leave -- very unfriendly compared to a normal garage especially given the number of enforcement carts trolling the garages. Took me 5 attempts to connect to the service and about 10 minutes total just to pay $2 for parking. That was even after taking the time to install the app and set up an account in advance. I just want to be able to go to my meeting and pay for parking when I leave, not play virtual meter feeding games with a timer counting down! No idea why they didn't use a reusable, recognized app like ParkMobile that DC people already use. Normal machines with arms that swipe a credit card on the way out would also be lots easier.

This app implements what is known as a “dark pattern” where it hides the fact that a free on hour option is available. This information is not displayed at the time of making your reservation, and makes it easiest to click “Daily Maximum (8.00)”. Many people likely choose this option instead of navigating to choose a one hour session, which still has no indication of it being free until after selection.

Boston Properties (the property manager) of Reston Towncenter are making terrible decisions including using this app and the parking process they put in place. The app requires you to put money in up front even though merchants validate and it varies by zone. Visitors are confused by it and this area has a lot of shopping and dining choices - why bother with this parking stupidity at RTC. They are out of touch and are driving both merchants and customers away. They should take a clue from Tysons Corner - parking should be free!