Contact ParkRTC Support
Company Name: Boston Properties Limited Partnership
About: Manage your parking at the Reston Town Center with your mobile device!
Enjoy
shopping, dining, and entertainment at the Reston Town Center from the
convenience of the ParkRTC mobile parking app.
ParkRTC mobile app lets you
quickly and securely create an account to pay for parking with your credit card.
ParkRTC Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with ParkRTC. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ParkRTC. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 3 Customer Service Reviews 😭😔💔
Cumbersome
by It's The IT Department
Don't understand why it requires a PIN and zone number, when it already has your plate number.
Seems like a better system would be to just have a number for each spot, then they wouldn't have to collect plate numbers at all. The data collection and sharing permitted by the app goes beyond what is necessary to operate the service. This is mentioned in the privacy policy on the ParkRTC site in opaque terms but it's deceptive to not mention it here. Creepy factor is high versus a normal parking system that isn't collecting personal data.
Not sure of the reason to require prepayment of parking time instead of paying for time used when you leave -- very unfriendly compared to a normal garage especially given the number of enforcement carts trolling the garages. Took me 5 attempts to connect to the service and about 10 minutes total just to pay $2 for parking. That was even after taking the time to install the app and set up an account in advance. I just want to be able to go to my meeting and pay for parking when I leave, not play virtual meter feeding games with a timer counting down!
No idea why they didn't use a reusable, recognized app like ParkMobile that DC people already use. Normal machines with arms that swipe a credit card on the way out would also be lots easier.
Hides the free one hour parking option
by Ronbombardier
This app implements what is known as a “dark pattern” where it hides the fact that a free on hour option is available. This information is not displayed at the time of making your reservation, and makes it easiest to click “Daily Maximum (8.00)”. Many people likely choose this option instead of navigating to choose a one hour session, which still has no indication of it being free until after selection.
Should 0 stars
by Tanyatta
Boston Properties (the property manager) of Reston Towncenter are making terrible decisions including using this app and the parking process they put in place. The app requires you to put money in up front even though merchants validate and it varies by zone. Visitors are confused by it and this area has a lot of shopping and dining choices - why bother with this parking stupidity at RTC.
They are out of touch and are driving both merchants and customers away. They should take a clue from Tysons Corner - parking should be free!
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- If you are a ParkRTC customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ParkRTC.
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