TraceCovid app not working? crashes or has problems?

TraceCovid Status

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TraceCovid is a mobile app that allows users to detect another device with the
same installed app and share proximity data with it. For example, when you are
at a supermarket, upon close proximity with someone who has also installed the
TraceCovid app as you do, the app on both your devices will exchange an
encrypted Secure Tracing Identifier (STI) and store the exchanged STI locally on
your devices.


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  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Department of Health Abu Dhabi, developers of TraceCovid.


45.45% Contact Match

Developer: Department of Health and Social Care

E-Mail: [email protected]

Website: Visit TraceCovid Website

58.82% Contact Match

Developer: Dubai Health Authority - DHA

E-Mail: [email protected]

Website: Visit Dubai Health Authority - DHA Website



About this app

This enables the official authorities to react faster and reach out to possibly infected people to render the necessary health care, and potentially minimise the spread of the virus.  When one of the users is infected with the virus, the official authorities will request the infected user to upload the list of STI stored locally on his or her device.  For example, when you are at a supermarket, upon close proximity with someone who has also installed the this app app as you do, TraceCovid on both your devices will exchange an encrypted Secure Tracing Identifier (STI) and store the exchanged STI locally on your devices.  this app is a mobile app that allows users to detect another device with the same installed app and share proximity data with it.  The STI consists of anonymised data and timestamp.  No personally identifiable information is collected. 



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