AliExpress app not working? crashes or has problems?

AliExpress Status

Last Updated on 2024-10-30 by Alibaba

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160 User reports:
App has problems

User reports 160

⚠️ Most reported problems ⚠️

Not working

37.5%

22.6%

Crashes

17.3%

Account

7.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of AliExpress Problems 😠👌🔥

- Long delivery times (2-4 weeks, usually 1-1/2 to 2 months)

- Unreliable, some sellers do not refund as promised

- Disputes are not always successful

- Reviews can be deleted

- Sellers can be unresponsive to inquiries

- Packages can be returned to sender without notification

8 Reported Issues: 😵🆘🛟🚨📢

Ian Buchan

2023-11-25

The Aliexpress app crashes on my Chromebook. I have updated to the latest version and my OS is up to date. Please help

Steve

2023-11-03

Updated aliexpress for 11. 11 sale now the app won't load. Have tried all the troubleshooting.

Suren Nadaeajah

2023-08-21

i cant upadte aliexpress

David L Harmon

2023-08-07

App will not let me add items to cart. Now items are showing up in Spanish and a foreign currency? I would like to place an order but currently impossible.

🥺 🗣️Troubleshoot | Fix Now in One Click

Nelly

2023-06-04

The Aliexpress app keeps telling to redownload the app which doesn’t let me do the shopping and when I click on link it doesn’t let me to download since whatever the link is it’s not available in my country.

Jean

2022-07-11

Hi when looking in the stores the app cuts out and shows blank screen. I need to place order. Please advise

Louis Loong

2022-07-10

AliExpress app kept saying that there's no internet connection when iphone is connected to wifi. WIFI internet connection is working on all other apps but not AliExpress.

Hafsat Alhassan

2022-06-25

My AliExpress app stops working when ever I leave the app and come back But when I reinstall it, it works Pls rectify this problem and get back to me

Showing 1-8 of 8

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Common AliExpress Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AliExpress app on iOS and Android devices. Solve all AliExpress app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AliExpress iPhone Issues and Solutions

AliExpress iOS app crashes, not working, errors
AliExpress iOS app network issues
AliExpress on iOS has black/white screen

AliExpress Android App Issues and Solutions

AliExpress has errors/crashing/not working
AliExpress server network connectivity issues
AliExpress has black screen

AliExpress iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AliExpress app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AliExpress app crashes or not working on Iphone (iOS):

Close and restart the AliExpress app on iPhone
Update AliExpress app to the Latest Version for iOS
Uninstall and reinstall AliExpress iPhone app
Update your iPhone to the latest iOS version

Fix AliExpress on iPhone unable to connect to server/internet connection issues::

To resolve AliExpress network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AliExpress black/white screen (blank screen) on iPhone:

Follow the AliExpress iOS app troubleshooting guide Here →

AliExpress Android App Issues and Solutions

Fix AliExpress not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AliExpress app issues:

Force Stop the AliExpress App
1. On android, goto "Settings" » click AliExpress app. » click "Force Stop".

Update AliExpress to the latest version on PlayStore

Clear AliExpress App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AliExpress app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AliExpress.

Fix AliExpress unable to contact server/ AliExpress internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AliExpress » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AliExpress » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AliExpress on android.

Solve AliExpress black/white screens issue on Android:

Follow the AliExpress android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Alibaba, developers of AliExpress.

Verified email ✔✔

E-Mail: developer.android@aliexpress.com

Website: 🌍 Visit AliExpress Website

Privacy Policy: http://terms.alicdn.com/legal-agreement/terms/suit_bu1_aliexpress/suit_bu1_aliexpress201909171350_82407.html

Developer: Alibaba Mobile

About this app

All new users enjoy exclusive newcomer deals or gifts! tech, toys, sports, shoes and more! Enjoyed the experience on this app? note in AliExpress by tapping 'Account' then 'App Suggestion'. All items are covered with Buyer Protection. this app is the go-to online shopping app for everyone, anywhere.