Contact DAZN Support

I seriously don’t know what happened to the app. I have been loyal to DAZN since almost day 1, when it was made available in the USA. Up until now it worked almost perfectly with only the occasional minor hiccup. But for the last few events it has been dreadful. The live stream freezes constantly, buffers, is out of sync, among other annoying glitches. This last Bellator event it didn’t let me see anything! All I got was a dark screen with the little rotating circle indicating it was buffering. Another annoying issue that has popped up is the casting to my TV (Air-Play, mirroring or direct cable connection Lightning to HDMI). I’m casting the live stream, suddenly my TV goes blank and inexplicably the live stream starts the feed from the very beginning of the show!!! Somehow I manage to get the stream to catch up to the current fight only to see my TV go blank again and go back yet again to the beginning of the show. So it no longer works on my tablet, iPhone or casting on my TV, worthless. Bottom line: unless DAZN developers get their act together and fix this quickly, I will not be renewing my yearly subscription which renews in October.

I specifically subscribed to this service so I could watch the last Canelo fight. I purchased through the Apple store. They charged my credit card but I never was able to access the content. Every time I signed in, it recognize me as having an account but wanted me to pay again. I contacted their customer service through a chat. I was told that they have Synchronicity problems with Apple and it would take hours or days until I could access the content. Flat out told me that I would be unable to watch the fight. This is unheard of. When you buy an app you expect to access content immediately. If they have synchronicity issues with Apple they should disclose this to potential customers. They should also disclose that if you buy through Apple you won’t be able to access content immediately. I don’t know if this is all true or just an excuse. Basically, DAZN’s agent put all the blame on Apple. DAZN sold and charged me for a service they never provided. Unlike them, Apple was professional and reimbursed me.

I tried to watch the Canelo fight on Saturday, downloaded the app and subscribe. Never got an email on how to sign in, even tho I was charge for the subscription. Finally I figured out that I needed to restore my purchased using the app and my iTunes account. The issue is it kept giving me an error message. After some research I found out that if you subscribe you won’t be able to have access the app right away and it may take a few days to access the app. DAZN was more than happy to take my money but did not give me access to see the fight. I tried everything to figure out how to fix this with the online customer service but they are useless, they don’t care and take forever to answer your questions. At the end of our conversation they just said contact apple. plz do not waste your time and money. You will end up frustrated and hopeless.