Astra Status

Published by Vert Ventures on 2024-01-22

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Common Astra Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Astra app on iOS and Android devices. Solve all Astra app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Astra iPhone Issues and Solutions

Astra iOS app crashes, not working, errors
Astra iOS app network issues
Astra on iOS has black/white screen

Astra Android App Issues and Solutions

Astra has errors/crashing/not working
Astra server network connectivity issues
Astra has black screen

Astra iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Astra app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Astra app crashes or not working on Iphone (iOS):

Close and restart the Astra app on iPhone
Update Astra app to the Latest Version for iOS
Uninstall and reinstall Astra iPhone app
Update your iPhone to the latest iOS version

Fix Astra on iPhone unable to connect to server/internet connection issues::

To resolve Astra network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Astra black/white screen (blank screen) on iPhone:

Follow the Astra iOS app troubleshooting guide Here →

Astra Android App Issues and Solutions

Fix Astra not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Astra app issues:

Force Stop the Astra App
1. On android, goto "Settings" » click Astra app. » click "Force Stop".

Update Astra to the latest version on PlayStore

Clear Astra App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Astra app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Astra.

Fix Astra unable to contact server/ Astra internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Astra » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Astra » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Astra on android.

Solve Astra black/white screens issue on Android:

Follow the Astra android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Vert Ventures, developers of Astra.

Verified email

Contact e-Mail: [email protected]

71.43% Contact Match

Developer: Astera LED Technology GmbH

E-Mail: [email protected]

Website: Visit Astra Website

66.67% Contact Match

Developer: Astera LED Technology GmbH

E-Mail: [email protected]

Website: Visit Astera LED Technology GmbH Website

About this app

Talk about compatibility with friends and romantic interests. Discuss personal growth. Learn about your dreams. Work through life challenges. All of this and more is at your fingertips with this app! If you have any questions comments or feedback, please email us contact@vertmedia.