Contact Wendy’s

Contact Wendy’s

Published by on 2022-09-15

If you love Wendy’s—which, who doesn’t?—you need this app. Get your
faves at your fingertips, earn Rewards, catch exclusive offers, and order ahead.
Look, we could keep going, but they only give us so many characters here. See
below if y...


How to Contact Wendy’s

Wendy’s Contact Information

Listed below are our top recommendations on how to get in contact with Wendy’s. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Wendy’s. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Wendy's International, LLC






100% Contact Match

Developer: Wendy's Int'l., LLC

E-Mail: [email protected]

Website: Visit Wendy s Website

63.64% Contact Match

Developer: Trade System SA

E-Mail: [email protected]

Website: Visit Trade System SA Website



More Matches

Get Pricing Info for Wade & Wendy
Contact Wade & Wendy! Or Contact Support
Need help using Wade & Wendy? Try their Help Center now!
Wade & Wendy in the News!


Social Support and Contacts

Wade & Wendy on Facebook!
Wade & Wendy on Twitter!
Wade & Wendy on LinkedIn!







Reported Issues: 9 Comments

By Viozu

Horrible App! Bad Customer Service!

I ordered through their app and when I got to the restaurant, I was unable to check in. I kept getting an error message. I went to the front to ask them to prepare my order and to report the issue. The worker rudely stated that she couldn’t help me and called for the next customer while I was standing there. I was then told that I had to place the order with them directly and pay again. When I mentioned that I would need a refund for the mobile app order, they stated that I had to contact Wendy’s customer service for the refund and that they had nothing to do with the mobile app order. I decided to leave the restaurant and get nothing because I found them to be rude and unhelpful. When I contacted Wendy’s customer service, they told me that the manager at the store would have had to refund me and that they cannot give refunds to customers. They sent a message to the manager at the location and stated that they will contact me when they can. What does that mean? Who refunds customers when the mobile app decides to mess up. The store or Wendy’s customer service? Regardless I’m going to contact my credit card company to reverse the charge. I’ve never had this issue with any other food ordering app and I promptly deleted Wendy’s app and won’t be using it again.




By Karls S

No good

I used this app before today to get free delivery and waited then 30 mins later it said it was canceled. Nice when kids are all waiting to eat lunch. No explaination…only that it was canceled. Called the store and they said it was canceled and blamed it on DoorDash yet I didn’t get it from doordash’s app I got it from Wendy’s app. Then today when trying to order my prior order and it never saved on app so I put my order in the cart randomly getting these little pop up errors (“Error We're sorry, an error was detected.” when just going into food to edit or add, just viewing items in cart, etc. So I decided to favorite each meal plus the whole order just to ensure I didn’t lose my order. Then I go to add one more thing, then it cleared my entire order (6 different meals). I went under favorites to see if they were there and nothing is there. Ugh this thing is a pain. Not sure how it got such good reviews. Two more things to find menu then location and it was just spinning where it had their little food image on the screen with the bar going across repeatedly. Also, tried to scan the item I bought and system just hung again with the little food image and bar. It wasn’t my WiFi that was the problem either.

By Tealie-o

Ordering through the app and applying deals isn’t easy

The app isn’t showing any stores around and after restarting the app. I just created an account and have not been able to use the offers that I installed it for. There are also apparently no Wendy’s in my area that are available for mobile ordering, so I can’t use the mobile deals either way… Reporting feedback in the app is also NOT user friendly. When I try it insists that I have to choose a time of visit and a store, but NO stores come up. So I can’t submit the form to give feedback. I just have to wait for whenever the app pops up to ask for feedback, which I haven’t seen since I first opened the app and handnt even used it yet… why would they even ask for feedback at that point. 🙄 It’s been giving me “Sorry, there was an error detected.” Which gives no confirmation that the error was reported or option to fix it. Then when I try to chat, it says I’m #1 in line, forever… As a last resort, I logged out and deleted the app and tried again. It then wouldn’t even let me log in, giving the same “Sorry, there was an error detected” message. I give up. All other apps of all sorts, including Wendy’s competitors work fine.




By Susan Wohlford
Oct 28 2022

Nbr of visits, fries not fries left over breakfast & soggy, chili watered down no flavor and Luke warm.. 3 out of 4 visits NO chili at 11:30. Pickup window exterior very dirty! Not sure if all locations such poor food quality or just one I visit regularly, that will probably end. I could go on but I'm limited on word/letter nbr. Will look forward to a response, Wendy's has been a favorite till now.



By Betty Gaisior
Sep 06 2022

The last two weeks we went to Wendy's on a Saturday evening at 5 o'clock. The food we got has not even been warm. Who has the franchise to the Wendys on Cumberland street in Lebanon, Pa? You advertise hot French fries, they have been cold, the chili was barely warm enough to eat and the hamburger was barely warm. We throw away our food.



By Rudy
Aug 24 2022

Change the chili recipe back in Jacksonville ark.— too sweet and too much tomato sauce



By Karen Carlson
Jun 08 2022

Haven't been able to use the app for about 5 weeks. Why?



By kathy caignon
May 24 2022

your app will not work as stated by many others. please put a reason online if it's down. it keeps rolling through pictures with no connection to menu.



By Laydhieb
May 20 2022

The app has been down for weeks now to no avail. I habe deleted the app and reinstalled it, only to get the same issue. No offers will load. I can't scan for points. What's the purpose of the app if it will not work at all. It seems like Wendy's is aware that there is a problem by all of the comments though. Maybe they just don't care.





Have a Problem with Wendy’s? Report Issue

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Why should I report an Issue with Wendy’s?

  1. Pulling issues faced by users like you is a good way to draw attention of Wendy’s to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Wendy’s customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Wendy’s.


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