PetroHelp app not working? crashes or has problems?

PetroHelp Status

Last Updated on 2015-04-20 by Verifone System Inc.

I have a problem with PetroHelp

Are you having issues? Select the issue you are having below and provide feedback to PetroHelp.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with PetroHelp? Report Issue

Common PetroHelp Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PetroHelp app on iOS and Android devices. Solve all PetroHelp app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PetroHelp iPhone Issues and Solutions

PetroHelp iOS app crashes, not working, errors
PetroHelp iOS app network issues
PetroHelp on iOS has black/white screen

PetroHelp Android App Issues and Solutions

PetroHelp has errors/crashing/not working
PetroHelp server network connectivity issues
PetroHelp has black screen

PetroHelp iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PetroHelp app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PetroHelp app crashes or not working on Iphone (iOS):

Close and restart the PetroHelp app on iPhone
Update PetroHelp app to the Latest Version for iOS
Uninstall and reinstall PetroHelp iPhone app
Update your iPhone to the latest iOS version

Fix PetroHelp on iPhone unable to connect to server/internet connection issues::

To resolve PetroHelp network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PetroHelp black/white screen (blank screen) on iPhone:

Follow the PetroHelp iOS app troubleshooting guide Here →

PetroHelp Android App Issues and Solutions

Fix PetroHelp not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PetroHelp app issues:

Force Stop the PetroHelp App
1. On android, goto "Settings" » click PetroHelp app. » click "Force Stop".

Update PetroHelp to the latest version on PlayStore

Clear PetroHelp App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PetroHelp app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PetroHelp.

Fix PetroHelp unable to contact server/ PetroHelp internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PetroHelp » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PetroHelp » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PetroHelp on android.

Solve PetroHelp black/white screens issue on Android:

Follow the PetroHelp android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Verifone System Inc., developers of PetroHelp.

About this app

Watch videos related to petro based products, this includes but is not limited to training videos, tutorials, videos about petro specific products, etc. Chat or Email directly with a Verifone support representative from any mobile device that support this application.