Contact JoyRun Support

by Karebear1913

I worked for Joyrun and quit after a week. It was hard to try to help promote a company I so did not believe in. It is SO not worth it to be a runner. The company makes you charge only $2 per run, and they also don’t want you to be “overwhelmed” so you make max $6-10 per run that takes 30-45min just to drop the food off at all these different locations regardless how far they are from each other. They don’t let you choose to drop off food in one area. It is just kind of ridiculous if you don’t drive a Prius. Not worth it considering gas and time and carrying all these bags of foods/drinks.
The company is also extremely disorganized behind the scenes. They put no thought into the people they bring on to the team, and the higher ups don’t see this. I can’t believe they chose some of the people they did to put in charge.
I have also ordered from Joyrun and the food takes 2 hours to come and you have no control over what a stranger is doing to your food before you receive it. I ordered fries once and literally had 3 French fries. Another time there was a bite in my sandwich.
The company needs to figure out a way to reward the runners so that it is worth it to run and so they have more of an incentive to do it in a timely, respectful manner.

by Designercorgimom

Great idea but terrible execution. Every time I refer my coworkers to use the app I have to PHYSICALLY show them how it works or else no one gets it. There’s two options to order food one is delivery and one is meetup at some location. The design looks the same for both and I was misled into ordering from people’s office meetups multiple times. There’s nowhere on the screen that tells you if you’re looking at a meetup or delivery. They send you notifications to join people’s OFFICE runs for some reason and ask for your delivery address when they are NOT DELIVERING. This confusion happened to me and coworkers many times and when I request for a refund the customer support Marco refuse to provide a refund and blamed the user for being confused by the app. Why would I purposely pay for something and not get it? I would give it more chance to improve the design and keep using it but it’s a terrible business if they blame the customer. Delete it and don’t waste your time and money.

by Angelina Sartorio

This app is garbage. I don’t care what anyone else says because my husband and my friends have it too and it has the same problems for them. This isn’t just my single personal experience. It is so glitchy and constantly won’t even let me open the app, cancels my orders by signing me out, etc. Once you have an order that has been picked up and the runner messages you, there’s no way to open the chat other than by scrolling through the newsfeed and finding your order, which can be tough because there could be several other orders in front of it. The concept is amazing and the runners in my area are great but the design team really failed on this app. I’m surprised they released it with this many problems. I’ll continue to use it because of the service but I hate how hard it is to use!