Well Connection Reviews

by Leduffy

The video app crashed in the middle of my therapy appointment. I had full battery and WiFi. When I successfully reopened WellConnection a minute or two later, there was no way to rejoin my session. The provider did not bother to just call me using the phone number collected for me during the login process. Very disappointed in their behavior - they sent me a message through WellConnection three hours later. I will definitely not use this for therapy again. I might be willing to try WellConnect in the future for a brief routine medical need, such as a sinus infection.

by Bnd432

If you need an antibiotic then go to urgent care. The online doctor told me that I had to be sick for 10+ days and meet all kinds of conditions and it’s only been 7 for me. It’s been years since I’ve taken an antibiotic but I know I need one with teeth and jaw pain, sinus pain, headaches, extreme congestion, etc. This was a waste of time and money. I’ll be heading to my urgent care doctor next for the prescription I need. Won’t be using this service again.

by SpanishVisitor

I just spent the last hour trying to connect to a doctor on Well Connection, and every time the doctor was about to connect WellConnection crashed and I had to start over. I did this 5 times before giving up and making an urgent care appointment for tomorrow instead. WellConnection is a giant waste of time and I’m really disappointed that BCBSMA makes members use it. Really awful experience.

by Irish Eyes 0402

This was my first time utilizing the telemedicine feature, and this was an amazing alternative to having to go to an urgent care center or minute clinic for a non-urgent medical situation. That being said, WellConnection / program have some work ahead of them. Cannot access information or receipts from WellConnection , and you are not able to log on to the website from a phone or tablet. You can only access the website which contains the full information regarding your visit through a desktop computer. In my book, that is a significant flaw, and something that should be fixed immediately.

by Kljoipythgghju7hhg

After some difficulty with first provider having some technical problems seeing me, and I seeing a grey screen that appeared “live” like a cloth, was transferred to a Dr Smith. She questioned and discussed my symptoms at some length and determined a course of action/treatment that make perfect sense. Her professionalism and easy going demeanor online with me instilled comfort and confidence in this unique approach to going to the “Doctors office “. 5 Stars, for sure.

by Misia1230

I had a great first time experience using WellConnection for the convenience of my living room. The last doctor was caring, patient, and informative. As I concluded the “visit” I was left with a smile. I will definitely use this again in the future when I come down with an illness.

by Lpanbos

Ladies understand this frustration. You’ve had UTIs in the past and know all the signs and are 100% certain it’s what you have and you just need a prescription. This saves you from the expensive doctor appointment and lab tests. Quick $5 vid chat with a doctor and I’ve got my prescription. Amazing!

by Z204

I didn’t need to leave my home to see a doctor. When you feel very sick and have difficulty getting out of bed this is a great option. It was easy to sign up and the doctor was thorough and really empathetic. I like him more than my pcp!

by Maryk8484

So easy and convenient!!! If you’re having connection issues, opt OUT of sharing the health data from your phone. It just slows you down and causes WellConnection the crash. This was so easy and convenient!!!

by Truetothetri

On vacation and was able to see a doctor immediately to get some antibiotics on board before I left to go home. Made a world of difference! Could continue my vacation with minimal disruption. Would recommend to all!

by Hate2rate101

Such a great idea and service. I’ve now used this a few times, I see a doctor in minutes, no driving to office, sitting in a waiting room, then paying much more than this great service. Highly recommend.

by HouTex16

I’ve used the service 3 times. Our employer provided healthcare includes the service. It’s great for people who travel for work. The docs are great. They spend a good amount of time with you. It has saved me huge amounts of time and money!

by Sbell1974

This was awesome. I was able to describe my symptoms and the doctor was able to respond and prescribe an antibiotic. Not too different than an urgent care visit, just without a scope and a doctor checking my lymph nodes. Highly recommend!

by Sokkrmom

Save me lot of time going to doctors office for the same results. It’s nice to be able to see doctor whenever I need for common health issues with busy working schedule.

by Cvs Great App

Quick. Easy. Accurate. Doctor was able to find out what it was. Virus and infected. Prescriptions sent to cvs and I did this in my home. I’ll do it again if needed. 👍