Contact Eastbay Support

by Duece🤷🏾‍♂️

Eastbay is a good app it has everything you could possibly think of ordering from a sports store. The problem I have is the energy I get from them when they dont have the correct order or, if you’ve ordered multiple items. I ordered two items and they took the money out of my account and only had on record that they got half of what I paid and only shipped one of my items. I wasn’t upset until I tried contacting them and they didnt want to answer the phone. Every time I called I immediately went on hold which got very annoying. I’d be sitting on hold for 15-20 minutes before I’d terminate the call. No person has 20 minutes to waist on hold. So all I want at this point is a refund. But I was calling only to find where the transaction went wrong but never got a person on the phone. So I advise anyone who likes the app to make one item orders at a time. Cause seemingly they cannot handle a multiple item order.

by L@d!! G

I ordered shoes on the 24th of December and never received a email confirmation. Whenever I log in to my account it says no recent orders. It’s a week and I haven’t get any info back about my order! I call customer service almost over 20 times and it’s the same bull****! Your on hold for almost an half hour and no one answers, I emailed them and no one emails back. What kind of business are you people running here? I don’t understand why this app have so much 5 stars and it’s total garbage! I’m trying to get in contact for a refund but there’s no way of contacting them! I went online to view about there customer service reviews and they have over 100 one star from customers. There are a lot of complaints about no one answering the phones, no emails, horrible service. You have been warned! I will take some legal action on this if I don’t get my money back!!!

by Thegoat1992

I returned this maroon pair of curry 7’s to be EXCHANGED and instead they sent a refund. Then I order and paid for a pair of shoes only to find out that they were out of stock, but they refunded my money right away so no problem. Then I just ordered a pair of Lebron 17 lows which they said is taking some time to “track down your item” and said they didn’t charge my card yet. I checked this morning and they most certainly did charge my card. This isn’t the first time I’ve had problems with a footlocker related company. If you don’t have something in stock then get better software and don’t sell it to customers. This is why I’ll never shop with Eastbay or any other footlocker related company.