Google Pay (old app) Reviews

by Drice1995

If you need the money tomorrow & it's your first time don't bother expecting good solutions, I tried to make an account from my business, they held the money for 2 days & told me to verify, i sent them everything & in the 2 days still couldn't access the money because they said my names were different so I made an account with my original email & name & now I'm trying to send money & i can't even send money even though I sent them my ID & now I have to wait an additional 24 hrs for them to verify my ID just to send money, I've used every other payment app & had no issues verifying & being able to use my account, it's been a week & i haven't been able to access 2 different accounts even tho I gave them my social & everything, customer service is quick but they don't even help, I called 4 times & they all say the same exact wording every single time with no actual help being provided over the phone, never even left a review but this is ridiculous.

by Klaskah

I thought Google Wallet was great. It was pretty fast, free, and I was able to pay my old roommate by the flick of a finger.

It wasn't too bad of an app. Until I came across a problem.

I sent my significant other money to pay some of our bills. He had set up his bank account, verified it, and set his bank account to his primary method of sending and receiving money.

When he got a confirmation email, it told him it was being sent to his "MasterCard." (He doesn't have a MasterCard.)

We called customer service, got talked over and HUNG UP ON. The second CSR also talked over him and raised his voice. Turns out, that MasterCard was MY debit card. They tried to use the excuse that my card was the oldest method of payment (it wasn't, he had another debit card on there far older than mine), so the system chose that over his primary. The CSR argued with us. Literally argued with us about this.

The funny thing is! We never physically added my card! Once, we had used my card to pay a bill within his browser. (Google Chrome.) Chrome took it upon itself to save my card info and add it to his Google Wallet account.

We tried on both ends to stop the transfer, but Wallet told us it was impossible. So, I have $2,250 going out of my account for a few days to *hopefully* be returned in a timely manner BACK INTO my OWN account.

How stupid is that!?

by Bnez

If I could give Google Pay negative stars I would. I decided to give them a try instead of using the trustee old Venmo or PayPal. Our transfer would not work, so I contacted the Google Pay tech support. After wasting a ton of time while they investigated everything, they assured me that it would be corrected within 24 hours. 24 hours later, it’s still didn’t work... I then wasted more time going back and forth with support. They then guaranteed me (for the second time) that the transfer would go through within two hours. Three hours later, it still didn’t work...

We ended up cancelling the transaction and using PayPal Friends and Family, for free. It worked instantly. I whole heartedly disapprove of Google Pay. And, I have been a Gmail user since it was invite-only many years ago. Very disappointing…

by Caringexec

The incompetence of the Google Pay team I’ve been dealing with is unbelievable. I used the service once with no issues, but for over 10 DAYS I have been unable to claim $ sent to me due to an “unusual activity” error. No less than 5 times have I been assured that there is no hold or error with my account, and that the problem has been fixed. I am not even able to transfer the funds to the in-app balance nor my secondary checking account. I’ve attempted to ask if I needed to verify my identity, provide a checking account, to no avail. The money will automatically be returned to the sender in 3 days if this is not resolved.

It is absolutely inexcusable that their CSR team blatantly lies and has absolutely no idea what to do when their service has hiccups. Really never would’ve expected this from a typically stellar company.

by ChapelsNightmare

We downloaded GooglePayoldapp on my husband’s iPhone XR and when we opened GooglePayoldapp it immediately popped up a box saying “this profile can’t be used because it’s associated with a business or you’re in a country where sending or receiving money is not allowed” or something to that affect. You can see the home screen behind the pop up and at the top right it shows my husband’s little icon for himself he picked and other stuff. When I hit ok on the pop up because it says to try a different profile it immediately pops back up. I have tried everything and have searched everywhere for help but there is absolutely nothing or no one that can help. WTH??? Put out a product that can’t be used ever and with no way of helping people if there’s a problem??? So frustrating.

by Payitback

Tried my first transfer w them. The recipient of the money called and said it was going to take 10 days for her to receive money. So I cancelled the transfer and sent the money to her on Venmo which she got the next day. Of course it has been 3 days since my cancellation and I called today only to find out it would take a total of 10 days to get the refund. I am guessing Google is enjoying the use of my money in the interim. Talking with customer service for Google Pay was painful. The initial agent could not provide me with an explanation for this delay so I then was transferred to the supervisor Marcel. His condescending attitude made the conversation very uncomfortable and apparently Google is unable to assist me in accelerating my refund. I guess they eventually figure it out, in the meantime Venmo here I come.

by Folditinhalf

It took me an hour to get to the bottom of this. I’m a tech-savvy person, and this is utter madness. I got an email from my bank that $500 had been transferred out, but there was no transaction history in Google Wallet, and when I contacted the recipient (luckily a friendly client whom I had requested money from, NOT sent money to) they said they never received any notification or accepted any payments from me. So basically Google took money out of my account without my authorization, and it will take TWO DAYS for the transfer to reverse. Google couldn’t even provide me with a confirmation of the reversal, and neither could my bank. So I just have to trust the $500 appears back in my bank account within two days. I have no words for my frustration.

by Nena Fagan

I usually use venmo and love it. You download it and sign up and get money right away. A family member needed to send me money and they wanted to use google pay so i signed up. What a huge mistake!!! When i tried to claim the money it said there was unusual activity on the account which was impossible bc i had just signed up. I kept trying to claim the money even took The debit card and tried to reinstall. From the very first try it did not work. I desperately needed funds today. I called Google and was told bc i kept trying money was now in a loop and i gad to wait 24 hours even though new acct. Said small print mentions this in terms of service. Wow no courtesy email with pointers or anything. No person in charge o could speak with. She could only send me a feedback form.

by Kitty5977

So I clicked on the 3 lines upper left...get 3/4 choices...clicked SETTINGS & then GENERAL...says “EDIT ACCT INFO” “You can update your name and account information in The payment center.” But where is Payment Center??? It’s nowhere!
Also on the send/receive Payment some of my contacts are at the top ( must be people who use Google Pay ) how do I delete them off my top page I click on them and it says to send or receive money there’s no ax to delete them off that page! I don’t want them there...maybe my kids, but not my Realtor from two years ago 😒 so please get some excess next to each name so we can delete them. Tks...I think making it more user friendly...you’ll be all set :)

by Rick0122

Pro’s. - instantly available to recipient in their bank account when they accept it. Great way to get money to family members without having to wait for the usual ACH transfer time of 1-3 days.

Con’s - when it works, it’s perfect. When it doesn’t, good luck finding support to fix it. Had my sister set up with her debit card and it worked fine. Then she got a replacement card and it wouldn’t work any more. When we tried to update GPay with the new card, GPay kept rejecting it as “not a debit card” even though the card plainly says “debit card”. Talked to the bank, and Google - both claimed it must be the others problem. Finally just gave up. Can still use it for ACH transfers to her but it’s not instant.

by Rey User

I use a few Google products and this was one I just newly added. I’ve tried Apple Pay, Cash app, Venmo and the likes but for me this has outdone them all. I was looking for something to replace Zelle because that’s what I used exclusively the payments were usually instant and free. But I switched banks and I could no longer use zelle that’s where google pay came in and turns out to be even better. The payments are also free which is important to me and instant also very important. I love using this service it serves its purpose well is easy to use with a simple and straightforward interface. I most definitely don’t need to use anything else.

by Lux18/owner

I actually like google pay/wallet! It send money fast and free without those fees! Grant it you have to make sure your card is updated! As you get a new card make sure you update that with google pay. Google pay don’t automatically fill in a card for you, unless you select that option! They’re smart but not that smart! So make sure you select a good using card as default! And make sure the card that is selected as default has money on it!! Other than that I’ve never had a problem with it. Left the cash app, square, zelle, and all that stuff bcuZ it was just too much.!

by SattireSam

Every bad review I could find on GooglePayoldapp (along with all the other google apps and plenty more!) can be explained by the writer/reviewers lack of understanding in either mobile or payment processes.

My entire adult life has been focused on a telecommunications career path. I don’t expect people to have that level of knowledge on this stuff asking that you educate yourself isn’t an unfair request.

For example:
People complaining about payment processing times...
Google is providing the interface for this service but there’s ALWAYS a payment processing company in the background that actually moves money around. It’s a totally different company. Even your bank- uses a third party card processor. I guarantee it. So google doesn’t have an easy way to track down these payments that went to the wrong card because you forgot to remove your Aunt-Millie’s debit card from your grocery shopping trip.

by Airomee Wind

With Apple they have made it nearly impossible to add any loyalty cards to wallet. Google Pay is how Apple wallet use to be when it was known as passbook. Now other than Apple Pay the wallet app is almost useless because you can no longer add loyalty cards manually. Google Pay is so much easier and Google Pay is accepted at more points of purchase too. I like the scan feature because it saves me a lot of finger work. Thank you Google for taking the hard out of using this kind of app.

by Mushuknows

At first I was hesitant because it’s so easy and quick. Super easy to set up, super easy to send money (you can even send money though Message)... surely something had to be going wrong. But sure enough, without fail, every transfer is so clear, easy, quick and successful. I now transfer bigger amounts without hesitation or worry that it’ll be stuck somewhere or lost. Highly recommend for literally any kind of money transferring. I don’t even consider other apps or methods at this point.