HelpDesk app not working? crashes or has problems?

HelpDesk Status

Last Updated on 2015-10-26 by bigWebApps

I have a problem with HelpDesk

Are you having issues? Select the issue you are having below and provide feedback to HelpDesk.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with HelpDesk Mobile? Report Issue

Common HelpDesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HelpDesk app on iOS and Android devices. Solve all HelpDesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HelpDesk iPhone Issues and Solutions

HelpDesk iOS app crashes, not working, errors
HelpDesk iOS app network issues
HelpDesk on iOS has black/white screen

HelpDesk Android App Issues and Solutions

HelpDesk has errors/crashing/not working
HelpDesk server network connectivity issues
HelpDesk has black screen

HelpDesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HelpDesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HelpDesk app crashes or not working on Iphone (iOS):

Close and restart the HelpDesk app on iPhone
Update HelpDesk app to the Latest Version for iOS
Uninstall and reinstall HelpDesk iPhone app
Update your iPhone to the latest iOS version

Fix HelpDesk on iPhone unable to connect to server/internet connection issues::

To resolve HelpDesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HelpDesk black/white screen (blank screen) on iPhone:

Follow the HelpDesk iOS app troubleshooting guide Here →

HelpDesk Android App Issues and Solutions

Fix HelpDesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HelpDesk app issues:

Force Stop the HelpDesk App
1. On android, goto "Settings" » click HelpDesk app. » click "Force Stop".

Update HelpDesk to the latest version on PlayStore

Clear HelpDesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HelpDesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HelpDesk.

Fix HelpDesk unable to contact server/ HelpDesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HelpDesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HelpDesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HelpDesk on android.

Solve HelpDesk black/white screens issue on Android:

Follow the HelpDesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at bigWebApps, developers of HelpDesk.

Verified email ✔✔

E-Mail: servicedeskplus-support@manageengine.com

Website: 🌍 Visit IT HelpDesk Website

Privacy Policy: https://www.manageengine.com/privacy.html

Developer: ManageEngine

53.33% Contact Match

Developer: IDrive Inc

E-Mail: support@remotepc.com

Website: 🌍 Visit HelpDesk Viewer Website

61.54% Contact Match

Developer: IDrive Inc

E-Mail: support@remotepc.com

Website: 🌍 Visit HelpDesk Host Website

About this app

bigWebApps this app offers a web based help desk, asset management and time and billing solution to organizations who need a complete solution in managing their customer support. Brought to you by popular demand, this app for iPhone now allows you to provide awesome customer support away from your desk while you are in the field. The iPhone application is an extension of the online version allowing you flexibility to create new tickets, assign time, and close out tickets all in real time. It’s a little bit of support love in your pocket.