SmartOffice app not working? crashes or has problems?

SmartOffice Status

Published by Artifex on 2023-12-20

IMPORTANT: This application is designed for use by organizations that utilize a
BlackBerry Dynamics secure platform. If you are an individual consumer or a
company which does not utilize BlackBerry Dynamics, please download the
SmartOffice app instead.

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Common dislikes about SmartOffice app

- Users have reported difficulty setting up the app due to missing access keys.

- The app has limited availability of track changes viewing options.

- The app does not display footnotes, making it unusable for clients who heavily rely on them for document annotation.

Have a Problem with SmartOffice for BlackBerry? Report Issue

Common SmartOffice Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SmartOffice app on iOS and Android devices. Solve all SmartOffice app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SmartOffice iPhone Issues and Solutions

SmartOffice iOS app crashes, not working, errors
SmartOffice iOS app network issues
SmartOffice on iOS has black/white screen

SmartOffice Android App Issues and Solutions

SmartOffice has errors/crashing/not working
SmartOffice server network connectivity issues
SmartOffice has black screen

SmartOffice iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SmartOffice app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SmartOffice app crashes or not working on Iphone (iOS):

Close and restart the SmartOffice app on iPhone
Update SmartOffice app to the Latest Version for iOS
Uninstall and reinstall SmartOffice iPhone app
Update your iPhone to the latest iOS version

Fix SmartOffice on iPhone unable to connect to server/internet connection issues::

To resolve SmartOffice network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SmartOffice black/white screen (blank screen) on iPhone:

Follow the SmartOffice iOS app troubleshooting guide Here →

SmartOffice Android App Issues and Solutions

Fix SmartOffice not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SmartOffice app issues:

Force Stop the SmartOffice App
1. On android, goto "Settings" » click SmartOffice app. » click "Force Stop".

Update SmartOffice to the latest version on PlayStore

Clear SmartOffice App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SmartOffice app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SmartOffice.

Fix SmartOffice unable to contact server/ SmartOffice internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SmartOffice » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SmartOffice » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SmartOffice on android.

Solve SmartOffice black/white screens issue on Android:

Follow the SmartOffice android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Artifex, developers of SmartOffice.

95.65% Contact Match

Developer: Artifex Software Inc.

E-Mail: [email protected]

Website: Visit SmartOffice Website

100% Contact Match

Developer: Artifex Software Inc.

E-Mail: [email protected]

Website: Visit Artifex Software Inc. Website

About this app

If you are an individual consumer or a company which does not utilize BlackBerry Dynamics, please download the this app app instead. this app for BlackBerry is a full-featured document management/editing suite that enables and empowers productivity among your mobile workforce. IMPORTANT: This application is designed for use by organizations that utilize a BlackBerry Dynamics secure platform. Our small file size and screen display that adapts to fit your mobile device make this app for BlackBerry the perfect match for today’s on-the-go world.