Desk.com Status
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Summary of Desk.com Problems 😠👌🔥
- App frequently logs users out
- Advanced search options and ability to change customers and merge cases not available on app
- Inability to see all tags at once
- Users receive three notifications for each ticket
- App shows end-users that agent has left chat while app is still open
- Background refresh could be better
- App works only for basic tasks such as replying and moving tickets
- Swiping down through many labels to find one is a major pain
- No search option for labels
- No way to merge tickets
- Takes about 5 steps to label something
- No easy way to bcc or cc or change the to field in an email besides changing the entire saved contact
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Common Desk.com Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Desk.com app on iOS and Android devices. Solve all Desk.com app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at salesforce.com, developers of Desk.com.
Whether you're on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases. It's that easy and it's always safe and secure. Use this completely redesigned Desk native app from your iPhone or iPad and never lose touch with your customers, even when you’re on the go.
