Promptly Status

Last Updated on 2021-10-29 by BehaveWare LLC

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Common Promptly Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Promptly app on iOS and Android devices. Solve all Promptly app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Promptly iPhone Issues and Solutions

Promptly iOS app crashes, not working, errors
Promptly iOS app network issues
Promptly on iOS has black/white screen

Promptly Android App Issues and Solutions

Promptly has errors/crashing/not working
Promptly server network connectivity issues
Promptly has black screen

Promptly iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Promptly app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Promptly app crashes or not working on Iphone (iOS):

Close and restart the Promptly app on iPhone
Update Promptly app to the Latest Version for iOS
Uninstall and reinstall Promptly iPhone app
Update your iPhone to the latest iOS version

Fix Promptly on iPhone unable to connect to server/internet connection issues::

To resolve Promptly network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Promptly black/white screen (blank screen) on iPhone:

Follow the Promptly iOS app troubleshooting guide Here →

Promptly Android App Issues and Solutions

Fix Promptly not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Promptly app issues:

Force Stop the Promptly App
1. On android, goto "Settings" » click Promptly app. » click "Force Stop".

Update Promptly to the latest version on PlayStore

Clear Promptly App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Promptly app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Promptly.

Fix Promptly unable to contact server/ Promptly internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Promptly » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Promptly » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Promptly on android.

Solve Promptly black/white screens issue on Android:

Follow the Promptly android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BehaveWare LLC, developers of Promptly.

About this app

This tool leverages the benefits of learning with task analysis, video modeling, and visual schedules to promote independence and self-management for a wide spectrum of neurodiverse learners. Additionally, you will receive any future updates or improvements! this app is a modern app that provides an easy way to design engaging visual and audio cues to accompany your daily routines. At BehaveWare, our goal is to build tools that non-intrusively provide assistance, modernize effective teaching strategies, and increase access to an inclusive community for every individual. -Organize tasks into limitless groups; favorite meals, leisure choices, hygiene routines, job skills, social stories, etc.