InfoPop app not working? crashes or has problems?

InfoPop Status

Last Updated on 2021-11-16 by Infopop Inc

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Common InfoPop Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot InfoPop app on iOS and Android devices. Solve all InfoPop app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

InfoPop iPhone Issues and Solutions

InfoPop iOS app crashes, not working, errors
InfoPop iOS app network issues
InfoPop on iOS has black/white screen

InfoPop Android App Issues and Solutions

InfoPop has errors/crashing/not working
InfoPop server network connectivity issues
InfoPop has black screen

InfoPop iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever InfoPop app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix InfoPop app crashes or not working on Iphone (iOS):

Close and restart the InfoPop app on iPhone
Update InfoPop app to the Latest Version for iOS
Uninstall and reinstall InfoPop iPhone app
Update your iPhone to the latest iOS version

Fix InfoPop on iPhone unable to connect to server/internet connection issues::

To resolve InfoPop network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix InfoPop black/white screen (blank screen) on iPhone:

Follow the InfoPop iOS app troubleshooting guide Here →

InfoPop Android App Issues and Solutions

Fix InfoPop not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent InfoPop app issues:

Force Stop the InfoPop App
1. On android, goto "Settings" » click InfoPop app. » click "Force Stop".

Update InfoPop to the latest version on PlayStore

Clear InfoPop App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "InfoPop app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch InfoPop.

Fix InfoPop unable to contact server/ InfoPop internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click InfoPop » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got InfoPop » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch InfoPop on android.

Solve InfoPop black/white screens issue on Android:

Follow the InfoPop android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Infopop Inc, developers of InfoPop.

About this app

Scan and tag your physical world and share that information with others. Any space can be navigated with Augmented Reality. Search in 3D. Find anything.