Explore app not working? crashes or has problems?

Explore Status

Last Updated on 2020-08-10 by ENI LENGVICH, OOO

I have a problem with Explore

Are you having issues? Select the issue you are having below and provide feedback to Explore.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Explore - the randonauting app? Report Issue

Common Explore Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Explore app on iOS and Android devices. Solve all Explore app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Explore iPhone Issues and Solutions

Explore iOS app crashes, not working, errors
Explore iOS app network issues
Explore on iOS has black/white screen

Explore Android App Issues and Solutions

Explore has errors/crashing/not working
Explore server network connectivity issues
Explore has black screen

Explore iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Explore app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Explore app crashes or not working on Iphone (iOS):

Close and restart the Explore app on iPhone
Update Explore app to the Latest Version for iOS
Uninstall and reinstall Explore iPhone app
Update your iPhone to the latest iOS version

Fix Explore on iPhone unable to connect to server/internet connection issues::

To resolve Explore network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Explore black/white screen (blank screen) on iPhone:

Follow the Explore iOS app troubleshooting guide Here →

Explore Android App Issues and Solutions

Fix Explore not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Explore app issues:

Force Stop the Explore App
1. On android, goto "Settings" » click Explore app. » click "Force Stop".

Update Explore to the latest version on PlayStore

Clear Explore App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Explore app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Explore.

Fix Explore unable to contact server/ Explore internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Explore » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Explore » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Explore on android.

Solve Explore black/white screens issue on Android:

Follow the Explore android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ENI LENGVICH, OOO, developers of Explore.

Verified email ✔✔

E-Mail: support@randonauts.com

Website: 🌍 Visit Randonautica Website

Privacy Policy: https://www.randonautica.com/terms-and-services

Developer: Randonauts Co.

About this app

Otherwise, prepare your backpack, take some spare bags for collecting the trash, which you might find along the way, stay alert and respectful to private property and enjoy your journey! Download Explore , share your location and Explore will try to propose you some mysterious spot in your location. this app is a completely free app built by a team of enthusiasts who share the spirit of random exploring. Instead of spending a weekend in a regular place you'd generally go to, why not to this app some random spot? We believe that it's not the destination but the journey itself, which justifies the effort. This is a experimental project, in which we all participate on a weekly basis ourselves, and we try to make it better with each step. If not, there's another spot proposal waiting for you in an hour. Read the description carefully and decide it this is something you'd wish to this app. Here's where this app comes quite handy.