Safer Illinois app not working? crashes or has problems?

Safer Illinois Status

Last Updated on 2021-07-20 by University of Illinois

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Common Safer Illinois Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Safer Illinois app on iOS and Android devices. Solve all Safer Illinois app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Safer Illinois iPhone Issues and Solutions

Safer Illinois iOS app crashes, not working, errors
Safer Illinois iOS app network issues
Safer Illinois on iOS has black/white screen

Safer Illinois Android App Issues and Solutions

Safer Illinois has errors/crashing/not working
Safer Illinois server network connectivity issues
Safer Illinois has black screen

Safer Illinois iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Safer Illinois app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Safer Illinois app crashes or not working on Iphone (iOS):

Close and restart the Safer Illinois app on iPhone
Update Safer Illinois app to the Latest Version for iOS
Uninstall and reinstall Safer Illinois iPhone app
Update your iPhone to the latest iOS version

Fix Safer Illinois on iPhone unable to connect to server/internet connection issues::

To resolve Safer Illinois network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Safer Illinois black/white screen (blank screen) on iPhone:

Follow the Safer Illinois iOS app troubleshooting guide Here →

Safer Illinois Android App Issues and Solutions

Fix Safer Illinois not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Safer Illinois app issues:

Force Stop the Safer Illinois App
1. On android, goto "Settings" » click Safer Illinois app. » click "Force Stop".

Update Safer Illinois to the latest version on PlayStore

Clear Safer Illinois App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Safer Illinois app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Safer Illinois.

Fix Safer Illinois unable to contact server/ Safer Illinois internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Safer Illinois » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Safer Illinois » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Safer Illinois on android.

Solve Safer Illinois black/white screens issue on Android:

Follow the Safer Illinois android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at University of Illinois, developers of Safer Illinois.

About this app

SaferIllinois allows you to receive your virus test results, manage future tests, and make contact with health response teams and health care providers. You can use SaferIllinois to access information about test locations and COVID-19 guidelines for your county. SaferIllinois provides pandemic resources to support community health and safety. Safer Illinois is the official COVID-19 app for the University of Illinois in Champaign County, Illinois. A symptom scale supports automated self-assessments. A Bluetooth-based exposure notification system warns of possible contact with infected individuals through anonymous proximity tracing.