Essential Connector app not working? crashes or has problems?

Essential Connector Status

Last Updated on 2021-05-20 by Metropolitan Transportation Authority

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Common Essential Connector Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Essential Connector app on iOS and Android devices. Solve all Essential Connector app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Essential Connector iPhone Issues and Solutions

Essential Connector iOS app crashes, not working, errors
Essential Connector iOS app network issues
Essential Connector on iOS has black/white screen

Essential Connector Android App Issues and Solutions

Essential Connector has errors/crashing/not working
Essential Connector server network connectivity issues
Essential Connector has black screen

Essential Connector iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Essential Connector app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Essential Connector app crashes or not working on Iphone (iOS):

Close and restart the Essential Connector app on iPhone
Update Essential Connector app to the Latest Version for iOS
Uninstall and reinstall Essential Connector iPhone app
Update your iPhone to the latest iOS version

Fix Essential Connector on iPhone unable to connect to server/internet connection issues::

To resolve Essential Connector network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Essential Connector black/white screen (blank screen) on iPhone:

Follow the Essential Connector iOS app troubleshooting guide Here →

Essential Connector Android App Issues and Solutions

Fix Essential Connector not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Essential Connector app issues:

Force Stop the Essential Connector App
1. On android, goto "Settings" » click Essential Connector app. » click "Force Stop".

Update Essential Connector to the latest version on PlayStore

Clear Essential Connector App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Essential Connector app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Essential Connector.

Fix Essential Connector unable to contact server/ Essential Connector internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Essential Connector » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Essential Connector » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Essential Connector on android.

Solve Essential Connector black/white screens issue on Android:

Follow the Essential Connector android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Metropolitan Transportation Authority, developers of Essential Connector.

About this app

For select routes we will show you options for combining taxi and transit to get you where you are going, faster. PLAN A TRIP. Find out easily how to commute using regular public transit during the day and night. LIVE DEPARTURES. Tap a station on the map to see live departures, including the last train arrivals of the night and available buses nearby. Easily plan your trip using bus, train and subway. Plus, get info on current service disruptions and upcoming service changes. Automatically receive service alerts on the routes you take most often. Smart features require enabling Essential Connector Pro. STEP-BY-STEP ASSISTANCE—Guidance to your destination that automatically updates as you move. Your data is used privately to provide you with a personalized experience. Your smart travel assistant. You have full control over the data collected.