Contact Educational Systems FCU Support

by Cifizzari

My husband and I have separate and joint accounts through this credit union and when the app changed, it made us jump through hoops to reconnect our accounts. Now, if one of us needs to transfer money to our joint account or to either of our individual accounts, we can only do a max of $500 and have to do a “secret phrase” and type in the phone number to send any money. If we try to send more money the following day, it will say we have exceeded the amount of money that can be sent in a day. Once the money is sent, it takes at LEAST 3 days for it to show the money deducted from the account it was transferred from. This is infuriating and makes it hard to keep track of how much money is ACTUALLY in the account. Which makes it difficult to get our bills taken care of smoothly. Also half the time, the facial recognition doesn’t work and won’t allow us into the app. The new app is a failure and is just making our lives more difficult than it needs to be.

by Charles Varga

I’m disappointed that the development team has refused to fix the “bad request” popup glitch that happens each time I try to log into my account on this app. It keeps me from seeing my account balance immediately, and forces me to stop everything I’m doing to close the app, reopen it, and login in that manner. What is worse is that since the new update, sometimes the bad request popup still happens even after I close and reopen the app. What happened to the Instant balance option? It’s like the dev team only cares about good looks and not actual functionality.

by Angry227

I REALLY miss the old app. I never had any trouble logging in or using it in the 7 years I’ve been with the bank. Sure it was simple, but it worked. This new one might work HALF the time, if I’m lucky!!! Literally every other day when I try to log in it will say “bad request” or something along those lines. It’s incredibly frustrating! Either fix this app or bring back the old one, PLEASE.