Zhumu Intl. Status

Last Updated on 2023-11-08 by Suirui Co., Ltd.

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Common Zhumu Intl. Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Zhumu Intl. app on iOS and Android devices. Solve all Zhumu Intl. app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Zhumu Intl. iPhone Issues and Solutions

Zhumu Intl. iOS app crashes, not working, errors
Zhumu Intl. iOS app network issues
Zhumu Intl. on iOS has black/white screen

Zhumu Intl. Android App Issues and Solutions

Zhumu Intl. has errors/crashing/not working
Zhumu Intl. server network connectivity issues
Zhumu Intl. has black screen

Zhumu Intl. iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Zhumu Intl. app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Zhumu Intl. app crashes or not working on Iphone (iOS):

Close and restart the Zhumu Intl. app on iPhone
Update Zhumu Intl. app to the Latest Version for iOS
Uninstall and reinstall Zhumu Intl. iPhone app
Update your iPhone to the latest iOS version

Fix Zhumu Intl. on iPhone unable to connect to server/internet connection issues::

To resolve Zhumu Intl. network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Zhumu Intl. black/white screen (blank screen) on iPhone:

Follow the Zhumu Intl. iOS app troubleshooting guide Here →

Zhumu Intl. Android App Issues and Solutions

Fix Zhumu Intl. not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Zhumu Intl. app issues:

Force Stop the Zhumu Intl. App
1. On android, goto "Settings" » click Zhumu Intl. app. » click "Force Stop".

Update Zhumu Intl. to the latest version on PlayStore

Clear Zhumu Intl. App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Zhumu Intl. app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Zhumu Intl..

Fix Zhumu Intl. unable to contact server/ Zhumu Intl. internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Zhumu Intl. » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Zhumu Intl. » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zhumu Intl. on android.

Solve Zhumu Intl. black/white screens issue on Android:

Follow the Zhumu Intl. android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Suirui Co., Ltd., developers of Zhumu Intl..

About this app

ZHUMU Intl. is a communication and collaboration tool，which is designed to improve customer's efficiency. ZHUMU Intl. support Video meeting, ZHUMU, Schedule meeting and Enterprise Address book to help individuals, organizations and enterprises improve the efficiency of cooperation, reduce communication costs. ZHUMU Intl. Connect with anyone on iPhone, iPad, other mobile devices, Windows, macOS devices, phone call, H. 323 /SIP room systems and the ZHUMU cloud hardwares. Start a meeting immediately, or schedule a meeting by using ZHUMU contact, convenient and fast meeting management, calendar notice reminder. Video conference supports up to 50,000 people online, Best iPhone and iPad meeting quality, Best iPhone and iPad sharing quality. Easy to use, share Screen/iCloud files/Photos, Whiteboard for cooperative work.