Jan's Shop app not working? crashes or has problems?

Jan's Shop Status

Last Updated on 2019-11-14 by Jan Koeppe

I have a problem with Jan's Shop

Are you having issues? Select the issue you are having below and provide feedback to Jan's Shop.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Jan's Shop? Report Issue

Common Jan's Shop Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Jan's Shop app on iOS and Android devices. Solve all Jan's Shop app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Jan's Shop iPhone Issues and Solutions

Jan's Shop iOS app crashes, not working, errors
Jan's Shop iOS app network issues
Jan's Shop on iOS has black/white screen

Jan's Shop Android App Issues and Solutions

Jan's Shop has errors/crashing/not working
Jan's Shop server network connectivity issues
Jan's Shop has black screen

Jan's Shop iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Jan's Shop app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Jan's Shop app crashes or not working on Iphone (iOS):

Close and restart the Jan's Shop app on iPhone
Update Jan's Shop app to the Latest Version for iOS
Uninstall and reinstall Jan's Shop iPhone app
Update your iPhone to the latest iOS version

Fix Jan's Shop on iPhone unable to connect to server/internet connection issues::

To resolve Jan's Shop network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Jan's Shop black/white screen (blank screen) on iPhone:

Follow the Jan's Shop iOS app troubleshooting guide Here →

Jan's Shop Android App Issues and Solutions

Fix Jan's Shop not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Jan's Shop app issues:

Force Stop the Jan's Shop App
1. On android, goto "Settings" » click Jan's Shop app. » click "Force Stop".

Update Jan's Shop to the latest version on PlayStore

Clear Jan's Shop App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Jan's Shop app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Jan's Shop.

Fix Jan's Shop unable to contact server/ Jan's Shop internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Jan's Shop » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Jan's Shop » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Jan's Shop on android.

Solve Jan's Shop black/white screens issue on Android:

Follow the Jan's Shop android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jan Koeppe, developers of Jan's Shop.

About this app

Jan's Shop Wolfsburg - Lade unsere App herunter und stelle deine eigene bunte Tüte voller Süßigkeiten zusammen. Ob für die Tombola, den Naschabend oder als Mitbringsel bei Feiern. Jan’s Shop macht es möglich.