SketchBook Status

Last Updated on 2023-01-12 by ISMITECH COMPANY LIMITED

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Common SketchBook Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SketchBook app on iOS and Android devices. Solve all SketchBook app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SketchBook iPhone Issues and Solutions

SketchBook iOS app crashes, not working, errors
SketchBook iOS app network issues
SketchBook on iOS has black/white screen

SketchBook Android App Issues and Solutions

SketchBook has errors/crashing/not working
SketchBook server network connectivity issues
SketchBook has black screen

SketchBook iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SketchBook app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SketchBook app crashes or not working on Iphone (iOS):

Close and restart the SketchBook app on iPhone
Update SketchBook app to the Latest Version for iOS
Uninstall and reinstall SketchBook iPhone app
Update your iPhone to the latest iOS version

Fix SketchBook on iPhone unable to connect to server/internet connection issues::

To resolve SketchBook network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SketchBook black/white screen (blank screen) on iPhone:

Follow the SketchBook iOS app troubleshooting guide Here →

SketchBook Android App Issues and Solutions

Fix SketchBook not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SketchBook app issues:

Force Stop the SketchBook App
1. On android, goto "Settings" » click SketchBook app. » click "Force Stop".

Update SketchBook to the latest version on PlayStore

Clear SketchBook App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SketchBook app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SketchBook.

Fix SketchBook unable to contact server/ SketchBook internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SketchBook » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SketchBook » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SketchBook on android.

Solve SketchBook black/white screens issue on Android:

Follow the SketchBook android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ISMITECH COMPANY LIMITED, developers of SketchBook.