The X app not working? crashes or has problems?

The X Status

Last Updated on 2020-06-20 by Six Three LLC

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Summary of The X Problems 😠👌🔥

- The app requires access to location and camera, which may raise privacy concerns for some users.

- The game is only one set of five puzzles per week, which may not be enough for some players.

- The lack of updates and new games may cause players to lose interest in the app.

Have a Problem with The X – Scavenger Hunt Weekly? Report Issue

Common The X Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The X app on iOS and Android devices. Solve all The X app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The X iPhone Issues and Solutions

The X iOS app crashes, not working, errors
The X iOS app network issues
The X on iOS has black/white screen

The X Android App Issues and Solutions

The X has errors/crashing/not working
The X server network connectivity issues
The X has black screen

The X iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The X app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The X app crashes or not working on Iphone (iOS):

Close and restart the The X app on iPhone
Update The X app to the Latest Version for iOS
Uninstall and reinstall The X iPhone app
Update your iPhone to the latest iOS version

Fix The X on iPhone unable to connect to server/internet connection issues::

To resolve The X network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The X black/white screen (blank screen) on iPhone:

Follow the The X iOS app troubleshooting guide Here →

The X Android App Issues and Solutions

Fix The X not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The X app issues:

Force Stop the The X App
1. On android, goto "Settings" » click The X app. » click "Force Stop".

Update The X to the latest version on PlayStore

Clear The X App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The X app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The X.

Fix The X unable to contact server/ The X internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The X » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The X » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The X on android.

Solve The X black/white screens issue on Android:

Follow the The X android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Six Three LLC, developers of The X.

About this app

The X is a live adventure puzzle scavenger hunt escape room game where you must figure out the rules. Get ready to solve, to share, to move, and to win real money!